You guys should have some decency left in you. As of my refund from my order: ID300712 since May 2020 is not been processed. Shame on you guys. read more

This is first time I am doing negative reviews. I am very disappointed with Quick mobile service. I ordered a iPhone 6s on 05/02/2019 but till now they didn't give me any delivery updates. Last couple of days I am tired to call them. Each time I call them and I m on queue as wel nobody pick the call. I email them to refund but no reply . Look like I Lost my money read more

Literally the worst company I've dealt with, no customer communication. They have no phone number and you cannot communicate with them at all so when your phone doesn't arrive you can't complain. You can email them and they ignore you though, it's great for anyone that wants the let their child down. If you want to address this issue then respond to the emails from Mark Hunter in your inbox. Clowns read more

SCAM SCAM SCAM STAY AWAY FROM QUICK MOBILE FIX Terrible company, no scruples and only in it to take your money and then try to get more money out of you. If they are not try to fob you off with COVID EXCUSES customer service seems to entail a generic email. I first contacted Quick Mobile Fix on 25th January 2021 when it was confirmed that they would be able to fix the microphone on a Samsung S6 for a charge of £99. After having the phone for almost TWO MONTHS and after numerous emails from us to QMF wanting an update on the repair we then received an email informing us that the screen 'might break' and that there would be a £350 additional charge!!!!! I did ask the question who would be there to WITNESS if the screen cracked or not? Just a very profitable 'quickfix'. They then gave me the option to have my phone returned and receive a full refund...GREAT I THOUGH.... that was OVER A MONTH AGO I have been requesting for the return of my phone since 22 March and refund the £99 with immediate effect. NO RESPONSE. NO PHONE AND NO REFUND DO YOUR SELF A FAVOUR, TAKE NOT OF ALL THE REVIEWS AND STAY AWAY FROM THIS SHOCKING COMPANY read more

do not use this company. communication is non existent, customer service non existent. no response to phone calls, if you are thinking of using them, try calling them first!! yea told you no answer ever. i sent them an item 3 weeks ago! nothing. they have stolen my property. read more

24th Aug I order a phone, under the impression that it will take 5 working days, delivered by next day delivery, I was told last week (5thsep) I was first priority and will get the phone this week. STILL NO PHONE, and its been nearly 3 weeks. please tell me what is going on SHOCKING customer service, can not speak to know one over the phone, chat lines take hours to get a response from. never again if this isn't resolved today I shall be ringing the bank and pulling back the £170 you quickly TOOK read more

very unprofessional and unreliable service I am still waiting for my refund at 3 weeks nothing has been paid back their customer service is very unreliable on telephone and on email I wish I never had to deal with them read more

Shocking company. Ordered an IPhone 8 Plus over a week ago and have heard nothing since. Attempted to call however after waiting an hour and a half on hold, nobody bothered to pick up the phone. No email communication whatsoever. Never use this company. read more

If it was possible to give ZERO stars I would do that. Do not believe ANY good reviews for Quick Mobile Fix. I bought a phone over a month ago and still have not received it. They keep fobbing be off with promises that it is coming. Save yourself the pain and expense - do NOT use this company. read more

AVOID**3 hours i waited to speak to customer services about receiving my phone back from repair, a repair which was needed even though the phone I received took a month to arrive when initially ordered then it didn't work anyway. Lack of response via emails, all i get told is it will be with me soon. have been refused a refund as it is past the 30days--it took that long to receive it from purchase anyway. they offer 12 months warrenty yet you hav this hassle to get it fixed, i have no faith the phone will come back and work read more

Do not use this company. I purchased a phone from this company August 4th and it arrived a few days later, no problems. When I got the phone immediately there was a problem where the phone would not charge, I contacted them immediately and was told to send the phone back and they would repair it. Due to being out of the country I sent this back later and it arrived with them on September 1st. September 10th I had had no word of the situation and no tracking information was provided so I chased them with an email. On the 12th they told me that the phone would be fixed in 1-3 working days. By September 18th I had had no word again so I chased and was met with a general response. September 23rd I asked again and was told it was in the final stages of repair and testing. September 27th I was told my phone was repaired and that returns would contact me in 24 hours. October 3rd I received no word and had to chase again. I was told that my phone was STILL in repair despite being told otherwise. October 5th I was told my device was being shipped next day delivery. It arrived after the weekend on the 9th. After being phoneless all of September it was a relief to finally have a phone again. I started it up all fine and then a couple seconds later blank. The phone would not power on and would get stuck in a boot loop everytime it was plugged in. I was told to once again send it back. As you can guess I was furious and asked for a refund which they told me they could not do as this exceeded their 14-day money back guarantee. I spoke on the phone with them on the 11th October who told me they would send me a courtesy phone to use whilst the original handset was being sent back to them for the second time. She told me that the device would be dispatched next day. As of the 13th I have had no confirmation that this has been dispatched. By this point, it is beyond a joke so I decided to seek legal advice today due to not being able to get hold of them. Despite them saying I have exceeded the 14-day money back guarantee I have been informed that legally I am still eligible for a refund under the Consumer Rights Act 2015 Section 9. Whilst this is limited to 30 day Section 22.6 states that this is paused upon the request of a repair. I have emailed them due to not being able to get through on the phone today and now wait for their response to be able to get hold of my full refund. read more

Do not use Quick Mobile Fix. Their customer service is very poor. I have been emailing them for weeks and they keep promising to rectify my problem but won't do anything. I have since buying a phone from them seen how many other complaints there are from people. They want your money and don't provide adequate goods or customer service. read more

I have been waiting over a month for repairs to a cracked phone screen. It isn't an obscure make of phone, and I bought it on the highstreet 6 months ago, so it isn't old. I was told in writing and over the phone on 6 occasions that my phone would be dispatched the next day, which each time was untrue. I have now been told that they have twice tried to attach the wrong screen, and have to order another one. I will now have to wait another week. It is almost impossible to get through to their customer support line, and when you do, the staff are unhelpful and the information given is inaccurate. If they are unable to complete the repairs, they shouldn't accept the work. Do not use this service, it is appalling. read more

Cannot Worse Any Further For two months until today, I still waiting for compensation, as they lost my iPhone 6 plus two months ago. They told me they would compensate me another one in same version one month ago, but they didn't. This is what service I received from them. I hope this is a special case, personally I will not come back anymore. read more

"24-48 hours" for a standard Samsung broken case repair turned into nineteen days (NINETEEN DAYS!!!) because they "are unfortunately short of the parts needed in order to carry out the repair." Well, as a mobile phone repair company, if you don't carry standard mobile phone parts what do you carry?! As per an earlier review, the repair tracker online is useless as it's practically never updated, and don't bother calling: I waited so long on three occasions that on all three I just gave up. NEVER USING AGAIN read more

I ordered a phone over 2 weeks ago and still not heard anything about dispatch. I have tried ringing but nothing. I have emailed and nothing also. I am getting really worried as its for my daughters birthday. I will keep yous updated on what happens. Not looking good up to yet. read more

One star is too good for this firm! I sent them a phone that was in excellent condition and working order; it simply required a replacement battery as the original was underperforming - a know fault with this particular phone, as Xiaomi Mi Max 2. After five weeks of delays and excuses they have advised that the phone requires a new mother board. This is outrageous and I have demanded the full cost of a replacement phone, which if not received within 48 hours will result in county court proceedings. Do not use this firm!! read more

They advertise 24-48 hours for a fix, yet they've had my phone for over a week. £70 for a new batter and charger port (which have a combined cost of about £15). So they're not cheap, and they don't meet their own timelines. The repair tracker is essentially useless, as they never update it. Phone support takes ages as they'll put you on hold, presumably to see if you quit. The CS person is normally quite nice and willing to (try to) help though, which is the one positive thing I have to say. read more

Battery dropping charge within one minute; empty promises. So the refurbished iphone 6, 64gb in gold looked nice n almost newish. However, next day delivery was misleading, as it means apparently next day delivery... when we get around to posting it. In reality it meant 5 days from the date of order. I followed the instructions to charge the battery a full 10 hours. But even then it instantly, within a minute started dropping its charge. Within 5 minutes it was at 80% and 10 minutes later at 59%... and so on. Within 45 minutes... it was dead. This, apparently, is the rigorous quality control they undertake before sending their phones. They then offered me am iphone 5 or 5c as a courtesy phone, which they then upgraded to a 6... BUT wanted £279 payment as a security charge. That's the same as buying a second hand iphone 6 16gb. They weren't going to place a charge against my card, like hotels do, they actually wanted to take the money as in now. So I'd have ended up paying for a phone, when I was phoning up about a faulty phone I just paid for. After seeing my initial review, they contacted me to apologise and made several promises none of which were followed through. This included, calling me on the Monday after the weekend, removing processing times for a possible replacement and giving a discount for the poor service. They didn't do any of it. And the great discount was this: open an account and we'll credit you £5 worth of points for a future purchase.... After such poor service that's how much they cared. read more

Should be 'Slow Mobile Fix'.....Absolutely awful customer service and communication. Sent me a phone with a massive scratch on the screen, took 2 weeks to email me back, sent it back and asked for a refund. They sent me another (I hadn't asked for this) it didn't even work... have been trying to get a refund since May and now it is August...So unreliable, don't waste your time. I wish I had never bought a phone from them. Go to Apple instead... read more

Do not use this company, they charged £80 to repair my phone and said it would be a quick turn-round, what a joke, it took 1 month to get my phone back and the fault was not fixed? Unbelievable - when queried they said I should return it so they could have a second look. I chose not to, took it to Phone Giant and they fixed it within 4 hours. QMF refused to refund the fraudulent charge of £80 for doing nothing. They are ruthless scammers and post fraudulent reviews, I've reported several on Youtube and they've been removed. Sadly other reviews are still shown on various sites, but don't be taken in. Avoid this company at all costs. read more

Extremely mixed. Bought a refurbished phone wbich was excellent.however five months later i sent it back to be repaired and have STILL not had it back after over a month.so much for "we can fix yr pbone in 24/48hours"!!!!!! Communication is virtually non exiztent. I have phoned and emailed to no avail. Im on hold for at least 15 mins then a lovely person says they ll call me back.STILL waiting for those....so im now writing bad reviews and considering contacting watchdog read more

Absolute Charlatans! Don't even deserve 1 star. Sold me an iPhone in "very good condition", I nearly cried when it arrived. It looked like a dog had chewed it. This was a birthday present for my daughter so I sent it back to get it replaced, they then just cancelled my order! My daughter has no present, I am fuming with disgust at how badly Quick Mobile fix treated us and will never use them again. I suspect QMF will reply to this review with some weasel words about phone grades, quality checks, taking feedback seriously, supporting customer needs, blah, blah, blah, they just want your money and will send any tat to fulfil your order. Do you use them, You have been warned!!!!! read more

Rubbish - they had my device for OVER 5 WEEKS just to repair a broken screen . Gave me excuses about delays , updates infrequent on tracker Then refused warrenty ,claimed it was bent Dont just look at my review , read the others . Poor customer service , poor excuses for problems read more

I can not stress this enough!!!! do not place business with this joke of a company! they sent 2 phones one damaged, asked me to place a replacement order and they would refund the first.. it took over 4 months and a court case to get my money back. they are full of lies and deceit and should not be trusted. a shameful organisation! not to mention any names BUT no one tells the truth and it was not until I took them to court did they actually respond, each month that went by, they deferred my refund and offered more poor excuses on what was actually a contradiction to their own terms and conditions. What about DSR rules, again they do not adhere to these either! (Sorry we have changed banks and it will take weeks .. what they have no monies for weeks, really!!) and before they respond this was not our fault, they sent a damaged phone, I reported this 2 minutes after I open the package, did not refund the faulty one and hid behind thier processes- which i beleive are ... they have no retained earnings and a robing Peter to pay paying Paul. They have continued to only settle part amounts despite a court ruling stating the amount due back to me! And then called me to say they have settled wasting more of my time! stay away and place your business elsewhere!!!! read more

If I could put no stars I would! I sent them two mobile phones, I used there labels but paid for special delivery at post office for added security. These were signed for by Royal Mail but they claim not to have received them. They were both wrapped in bubble wrap with relevant paperwork attached to each. I am taking further action.DO NOT USE THIS COMPANY. When you try to call constantly engaged and when you do get through they try to make out they are a professional company by having recorded message ' your call is important please hold' I did hold for one hour and no one answered! read more

I purchased an Ipad on 13th January for a present for my mother, it is now 19th February and I have still not received the Ipad. Under the Consumer Act 2015 they are liable to process a refund, however they are refusing to do so until Royal Mail who are their sub-contractor confirm that the Ipad has been lost. The tracking number I have been given for Royal Mail has not been updated since 30th January. I have tried calling numerous times, with no real form of resolution. I asked if I could escalate this complaint, I was told that I was not able to speak to someone! I was informed on Tuesday 12th February that I would have a call back by 5pm that day. Whilst I have used this service before with no issues. I will never be using this company again. The Customer Support is a complete waste of time. Today the matter has now been taken over by the Bank where the initial payment came from, who will be raising this matter as a fraud case! Beware everyone. Be prepared to lose your money with no product! read more

I have never written a negative review for anything before, but I am so disappointed with the services provided by Quick Mobile Fix that I feel I have no choice. I paid for a screen repair on 2nd January 2019. I did not receive a returns label until 8th January 2019. During this time, I tried calling many times but each time, I was told I was number '32 in the queue' or '27 in the queue'. I packaged my phone and sent it off on 9th January 2019 and the tracking number provided by Collect+ informed me it had been delivered on 14th January 2019. However, Quick Mobile Fix did not notify me they had received it, and when I called (after over half an hour on the phone waiting list) they said they still hadn't processed it by their returns team, so could not confirm it had been received. Finally, after me chasing up by email, I received an email on 22nd January stating that it had been received and was 'assigned to their technicians'. The following day, on 23rd January, I received another email stating that they did not have the parts for the repair, so I would have to wait an additional 4-7 days until the parts were delivered and they could start on repairs. Given that I paid for my phone repair on the 2nd January and today is the 24th January, I completely despair at the ineptitude of this company. I have no idea when my phone will be returned to me and I am fed up of spending my lunch breaks waiting on their phone lines. Give your money to another company, not this one. read more

I brought 1 phone no problems, brought another phone playing up tried for week too call permently engaged drove my phone down to them to fix over a week still no response on it really getting frustrated read more

shocking shocking shocking do not trust the price they offer they will not honor it then they dont even pay it read more

I ordered a mobile phone from Quick Mobile Fix on 21st August 2017. Dispatch arrangements 3-5 days. By 26th had heard nothing and contacted them and they apologised and said it would be dispatched that day. Received no notification so I contacted again asking how to cancel. Apologised again and confirmed it was being dispatched that so I agreed not to cancel. Now 31st still no dispatch email so cancelled. So disappointed-waited so long, they had my money and I had nothing. Would not and do not trust this company. What sort of product would I receive? They did not instil any confidence in me! Never again! Ordered from another company, phone already dispatched, amazing! read more

poor service. do not buy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! shocking service i have been waiting over a week and my phone still hasnt even been dispatched. buy your phone elsewhere!!!!!! avoid!!!!!!!!!!!! read more

Do not use this company. Now, now, now...where do I even start with this review. I bought 3 phones around November; an IPhone 6 and 2 iPhone 6+s. They arrived swiftly enough, but before I could even breath problems arose. From cameras to home buttons nothing was ever right with these phones. Glitches were rife and the hardware was shoddy with an abundance of scratches, scuffs and cracks. Yet I cajoled with this company valiantly believing that they would soon get it right. But they never did; for goodness sake they once even lost one of my phones in a warehouse and somehow made it seem like I was in the wrong. Now the latest problem has gotten on my last nerve. One of my phones came back from one of its numerous repairs with a small crack near the button which I thought nothing of as I have often seen these kinds of things on other phones from this company. However as time went by the crack got larger and larger despite the fact I never dropped the phone once. When I ask for a repair under the warranty, for some reason in one of their many passive aggressive emails they then say I have to pay. I did not cause this crack in any way therefore why should I have to pay for it. Anyway they've been nothing but unhelpful in this situation. I won't be purchasing anything from this company ever again, and I urge you not to as well. Waste of your time and money. Take your money else where. read more

Ordered phone on 2nd August and still awaiting delivery even though they have emailed on Friday 11th to say they had gone over the advertised delivery time and would prioritise my order and despatch for next day delivery. Guess what am still waiting. Have emailed again today and still no response. Am now considering cancelling order if not received by Wednesday and giving my money to someone else who gives good customer service. Obviously they don't need the business or any good reviews. read more