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    Quick Lube

    5.0 (1 review)

    Services - Quick Lube

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

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    5 years ago

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    Jones Ford

    Jones Ford

    (23 reviews)

    We only buy our cars from Jamie Grant at Jones ford because Jamie is honest as the day is long and…read morehe works to find what we want at a great deal and doesn't push us. He always makes the car buying experience a pleasure so what more can you ask for.

    My experience with the service department at Jones Ford in Savannah, TN has been extremely…read moredisappointing and, at times, alarming. I purchased a new F-250 in 2022 and also paid for a Ford total service/maintenance plan with the expectation that required inspections and maintenance would be performed thoroughly and professionally. Based on my experience, that did not happen. On multiple occasions, important maintenance items appear to have been overlooked. The most serious example occurred when I was stranded in Florida after my brakes failed just days after the truck had been serviced. Both rotors had to be replaced at a cost of $1,100. For a vehicle that had supposedly just been inspected, this was unacceptable and raised serious concerns about the quality and reliability of the service I had been receiving. After I returned to Savannah, I was assured by the service manager that they would "make it right." However, despite several follow-up requests, that commitment was never honored. That experience left me not only frustrated, but also with very little confidence in the dealership's willingness to stand behind its work or its promises. In another instance, a service technician brought my engine air filter to the waiting room and joked that I should change it more often. The filter was extremely dirty, even though inspection and replacement of items like that were supposed to be covered under my service agreement. That incident further reinforced my concern that routine maintenance included in the plan was simply not being completed as represented. I do not make complaints lightly, but my repeated experiences with this service department have convinced me that I cannot trust them with my vehicle. I will not return, and I would strongly caution others to carefully review the work being performed and to question whether promised inspections and maintenance are actually being done.

    Quick Lube - autorepair - Updated May 2026

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