Took me in right away, came across an unexpected problem (as often happens in this business) and…read morefixed me up in no time. Great service from friendly folks. This is the type of neighbourhood garage I remember when I was a kid! 5 well deserved stars!

The flex pipe separated from the motor flange. The part was not available but the mechanic(s) used…read moretheir ingenuity to fix the problem. The mechanic adjusted his schedule to help us (we were traveling through and on a deadline to be somewhere). Every person in this business was courteous and very helpful. We are grateful to be on our way in such a short time. We highly recommend this business.

Jiggerz was quick to get my car in, and fix it same-day, at reasonable cost compared to others…read more Staff were friendly, and showed me the damage to the parts being replaced.

This place is now located on Great Northern Rd. , , had my vehicle in here for a supposedly power…read moresteering motor leak they replaced the motor , but there was still a leak , I brought it back told them it was leaking they charged me 30 bucks for engine wash and 10 $ for shampoo I forgot about it, trusting them, but it still was leaking but didn't realize until I checked fluid levels and it was empty brought it back hoping they would own up to it they told me the hose is now leaking and the transmission hoses all of a sudden have leaks, to the total bill was going to be 700 I could not afford this i was not expecting this much work , they charged me 88$ just to tell me that the hose is leaking nothing was taking apart , also to note Canadian Tire only charges u 24$ to inspect if u decide to take away and not repair. Never go back there

If I could give them a zero I would...pushy, lying salesman, makes you sign a peice of paper to…read moretake to his boss to make a commitment on a vehicle, plus doesn't reveal the whole truth about accidents on the vehicle, and when they thought they would lose a sale (they did) they thought by giving me 3 free years of warrenty would be ok. Even when looking around at other dealerships about Toyotas service records on vehicles...they had installed a block heater twice on the same car...get real Toyota and get better sales people who know what they are doing I will never do business there ever...

Learn to treat all your customers with respect no matter their age. When you say you'll call back…read morewithin a week, call back. Don't take advantage of older women just looking to purchase a used car. Don't make her call you multiple times before getting a response. and detail all your used cars before they get driven off the lot. rude.

had an issue with my car spitting out coolant these got it in got it fixed exceptional service…read moreoverall great experince

I left my suv in 4 wheel drive which made a terrible noise when I turned the wheel all the way…read morewhile driving. I did not realize this was normal because I don't know much about cars. So I dropped it off. You'd imagine that if I didn't know leaving it in 4 wheel drive would make a noise while turning that I would be an easy mark. I was very politely told what the problem was and that there would be no charge. No charge, even though he had to spend time checking out my vehicle.

My wife paid $399.24 for a battery and installation at Lou's Automotive in December 2025. The…read moreinvoice clearly says "4 year warranty on battery." On April 6, the battery would not hold a charge. My wife brought the car in. They tested it and told her the battery was bad. They ordered a replacement and set an appointment for April 10 to swap it under warranty. On April 10, my wife was at the shop. She told him she needs to drive to Toronto on April 18. He knew the deadline. He then changed his story. He said something might be draining the battery. He ran his checks and confirmed nothing was found. He also noticed some moisture on the driver side floor and black duct tape on the roof, but again, nothing was found that would cause the battery to fail. He put the battery on his charger for an hour and a half. The indicator stayed black. Then he told my wife she had to leave the car at his shop for the entire weekend so he could charge it. She asked if the warranty would be honored after that. He said he was not sure. He wanted the car for days with no guarantee of a replacement. She said no. We bought a battery charger at Walmart and charged it overnight at home. The car started fine that day, but the battery still will not hold a charge for long. That is exactly what a bad battery does. On Monday April 13, I called to explain what we did. He said he had no time until April 22. He knew my wife needed the car for April 18. He did not care. I told him I would leave a detailed review. He got upset and hung up on me. He promised a 4 year warranty in writing. The battery failed in 4 months. He ran his checks, found nothing wrong with the car, and still refused to honor the warranty. He knew about our travel deadline and did nothing to help. My wife paid for this battery, she brought the car in twice, and he treated her like that. Do not buy a battery here. Do not trust their warranty. Go somewhere else.

Professional, fair and excellent work and service. Been taking vehicles here for over 20+ yrs and…read morerecommend to family and friends. Excellent

My daughter's car's engine light came on and she is attending Lake Superior State University some…read more350 miles from home. Being a father this was very concerning due to the fact I couldn't check it out myself and I know very little of the area in the Upper Peninsula of Michigan. So I went on the internet and found some reviews that were recommending Storey Automotive while my daughter also asked a couple of locals where to take the car. Both of them highly recommended Storey also. You know the old saying when in Rome go where the locals go. Boy oh boy was that the correct thing to do. I am disabled so making that trip and to haul my tools that I have just to look at the car was out of the question, so my daughter made the appointment so she could drop off the car in between classes and we braced ourselves for a repair bill that frankly we couldn't really afford but I had to know my daughter had to have reliable transportation because breaking down where sometimes you might be 20 miles or more from cell service or people and temperatures that go down to -40 or more with winter coming soon isn't an option. Well thank God it turned out to be an emissions code that had no bearing on the car's reliability whatsoever. (Later we replaced the gas cap because a friend said he had the same thing happen and it seems to have fixed the issue). But when I called up to Storey to pay whatever she owed him for his work in diagnosing the car and making sure her car wasn't going to leave her stranded, I was promptly told she owed them ZERO! I believe the man's name is John if memory serves told me he doesn't charge for little things like that and he especially not charging college kids for something that took him 5 mins to check out and make sure they were safe. Now I have on many occasions been accused of being over protective and very anal about making sure my girls cars are as perfect as we can make them, so I was really concerned ove rthe check engine light. But when I talked to John he assured me everything was fine and on older cars even though it only has 47k miles on it will occasionally have small things pop up with emission codes that mean nothing to the cars ability to run right and if she had anymore issues with it coming back on to have her stop in and he would take care of it. I don't know if John knows what it means to a parent whose kids is 350 miles from home for the first time. Especially a young lady to have someone that will make sure their vehicle is in safe and sound condition and also not try to take advantage of a young lady who knows very little about cars except put gas in it and check the tires and oil or her parents that can't be there to look after things. Then to hear a Automotive repair guy say no charge if she has any more trouble or any questions about the car just have her stop in and I will check it out and let her know what's what. That to me is priceless!! His advertisement says family owned and I absolutely believe that the they should change it to become part of their family because they treated my daughter as if she was their daughter. Thank You Everyone at Storey Automotive, for being there for my daughter when I can't be. Also if your ever down state in the Tri City Area and need help look me up I absolutely owe you one.

I was stuck between a rock and a hard place when I rolled in with a dead alternator on a Friday…read moremorning. These guys got me back on the road in 3 hours, at a very fair price...and I have an odd ball Honda. Great job guys. Thanks a lot!

I feel cheated. I asked for all windows in the car to be…read moredone with UV film. What I got was all windows except the largest one, the windshield. UV is not tint; it's virtually clear, which is why I didn't notice till some time after pickup. I feel cheated.

Unprofessional and sneaky. Take pictures of your car inside and out before leaving your keys for…read more"Service". I will never go back.