I'm rather sure the end of Maspeth Federal Savings (title included) and Loan…read more Lending is a tough business now a days. I remain a very satisfied client of the Metropolitan Ave location, you all -- tellers to the top brass are -- and have been, for three plus decades a staple in our community. Please keep the concerts coming, the annual Halloween event spooking and setting out daily free coffee that doesn't taste like the beans are on their third press. Cashed in a few EE bonds that had reached maturity, management was most personable working the boxes in the back. Tellers have always been quire attentive to my needs and do go the extra mile too assure high quality customer service.

I had to approach this quaint and civilized branch to address what I thought was an existing issue…read morewith a Power of Attorney. Mary could not have been more gracious before, during and after the discussion. Her customer service was inspiring as we both learned that there was no issue as documentation was already filed with the bank approximately nine years ago. Any other person working on a Saturday would have expressed frustration that I did not allow certain transactions to abide in my memory. In an age of faceless and voiceless automation, songs without melodies and pointless conversations that take place via texts, Mary's example as a professional and fine human being soars above mediocrity. With eternal gratitude.....

This review is to commend the matchless professionalism that Customer Service Supervisor Jacqueline…read moreMorrison had demonstrated when she had resolved a difficult problem regarding a safety deposit box on 1/20/24 that had involved Ridgewood Savings Bank branch located on 74-25 Grand Avenue in Elmhurst New York. Despite the initial difficulties in resolving this problem due to a miscommunication by me, she, however, remained calm and eventually researched further on whom had rented this said box. Once she had ascertained that I and my brother, George, had rented this box, she then permitted me to open this box so I could remove the contents and therefore finally close out this box. After I had turned in the safety deposit key to her and Ms. Morrison had given me a receipt pertaining to my brother's lost key, Ms. Morrison ended a four-year long legal problem involving my mother's estate. It is because of this legal closure that I can finally rest regarding my mother's estate and get on with the rest of my life... Once again, I thank Customer Service Supervisor Jacqueline Morrison for the service she had rendered unto me, and I would recommend her to anyone needing banking services pertaining to Ridgewood Savings Bank. --Ronald G. Mazzella

From the owner: At Ridgewood Savings Bank, Multiply the Good is more than our motto. It's our mission. For over 100…read moreyears, we've made it our purpose to create a positive impact across New York City, Long Island, Westchester County and beyond. Whether you're building your savings, buying your first home, growing a business or planning for retirement, Ridgewood is your community-focused financial partner - delivering award-winning service, leading-edge technology and a full selection of accounts, loans and services.

The phones are NEVER ANSWERED!! Where is the branch manager…read morewith phones constantly ringing? When you go in, they're nice but you can't ask a question without an appointment....Really!!??

tried calling numerous times to ask if they had a notary. Never answered. Calls eventually went to…read morea call center (which I didn't realize at first). Foreign guyw with poor Englsih said to make an appointment at my local branch. I told him I was calling my local branch. He wasn't very polite and very quickly read his script and hung up. Not good since we've been customers for most of our lives and we in our 60's.

This bank is stuck in 1990. The online interface is terrible and useless. Customer service can't…read moreactually help with anything- you need to walk into a branch to do anything. I moved out of state and have been trying to close my account for THREE YEARSand they won't let me without walking into a branch. Insanity.

Compared to local banks, the interest rates on savings accounts and CDs is noticeably better. Just…read moreFYI.

Visited TD Bank today to notarize some documents. Was informed the notary did not have a stamp…read more Really. What kind of notary does not have a stamp! SMH. Very disappointed and now I realize why I love Chase! #chase

Tiring and tiring trying to get this bank to cooperate with me. I normally don't have an issue, but…read morethey gritted their teeth after me constantly annoying them to dispute a charge I could not have made. They refused to honor me my refund. This branch specialist looked at me like I have four heads, but when I called the company in question on speakerphone at the branch, the guy on too much protein powder was not convinced it was not my charge. It could have taken them a week at least, but the $200.00 of phone sex calls charged by a guy named 'Jason' to my card was never returned to me. So I took out my family and I from their services entirely. Safety deposit box, my savings, and CD, and went to another bank. After the said company could not verify my information in front of the branch member, and they were willing to return my money to me, all he had to do is release funds. Sign a paper, fax it back, and I would have gotten my money back. When I asked to speak to a manager, conveniently there was never one there at the moment, when I went to clear out all my things, a manager was finally conjured and appeared out of thin air. It was too late, for I was not going to keep my money at a place where if I had never made a complaint in almost a decade on anything. why would you not believe me now? This location sucked as Commerce Bank, and for me, TD is no different.

Hoy 31 oct. pésimo, horrible el servicio, estuve hace un momento, hice mal una transacción y volvi…read moreal banco, llorando, ansiosa, no sabia que podia cancelarlo desde mi telefono, y la unica asesora que hablaba español no me indico que podia cancelarlo y tomaba 1 minuto hacerlo, disfrutó de verme con miedo de perder mi dinero. Terrible, horrible service, I was a moment ago, I did a wrong transaction and went back to the bank, crying, anxious, I didn't know I could cancel it from my phone, and the only advisor who spoke Spanish didn't tell me that I could cancel it and it took 1 minute to do it, I enjoy seeing me afraid of losing my money

Completely understaffed! Also customer service really lousy! I try to avoid this branch when…read morepossible

Friendly, quick service by the tellers. My only call out is their security guard. Not only is he…read morenot friendly, he actually doesn't speak. Nor will he help you in anyway, I know a security guard isn't supposed to be friendly, but a simple smile would go a long way.

I have an appointment of 12:30noon time, i came 12:00noon since i was in the area so maybe i can be…read moreseen earlier. 6-7 people walked-in i heard they have no appointment but was all seen before me.. literally they told me to wait 12:30 for my schedule. it doesn't make sense i told them i can just see and talk to anyone available instead of just waiting watching people come and go. finally after 12:40 they called me in.. and in the end they couldn't help me and gave me a number to call instead

Came here on a weekend and it was actually the slowest and longest wait ever. Checked in on the QR…read morecode to wait in line for service and there were 4 people in front of me when I joined the queue. It ended up taking over 1 hr to get through to my turn. There was only 1 representative working for the service and 2 tellers working the cashier line. Incredibly slow and inefficient. Will be avoiding this TD bank location in the future and definitely keep the wait time in mind if you're looking to visit this branch in the future.

One of the few in the neighborhood with on-site parking spots for customers; so it…read morewon my Dad over. We dropped in an hour before closing time, so it wasn't busy at all. There was two ladies by the counter and one security guard on active duty. I had a friendly visit, and left with a bunch of pink lollipops. (Yes. I'm a big kid. Hehehe) I was excited to see new lollipop colors that wasn't their usual green or purple, or the red when they were still known as Commerce Bank. My Dad... being the hoarder that he is..... finally let me go through the family piggy banks; which have been accumulating for over 15-20 years off the top of my head. This enormous amount of coins took over six hours to count and roll up. And today I learned that there's a limit on how much coins TD bank will accept, which is upto $300 per account, per person. Lucky me..... I brought it about $250 bucks worth of coins..... Here's a happy visual, each roll of pennies contains 50 cents; I had like 20 rolls of it. Quarters, $10 per roll, I had about 10 rolls. Then it was nickles ($2 per roll) and dimes ($5 per roll) Needless to say, I'm still upset they stopped the penny arcade service in general..... because now the banks won't take any coins unless it's pre-rolled, after hours of counting....... and I did a crap ton of counting.....

I can send and receive money through Western Union here. Says it's open 24/7 and it's always been…read moreopen when I've gone. They cash checks too.