***** Appreciated Dave Vendl all around…read more Professionalism! He made our car buying experience less stressful and more pleasurable! We are grateful for the kindness extended to us by Dave and the Castle Subaru team! Walt & Rita Kulikowski

Went in one night to look at a used Subaru Ascent. Reece greeted us & promptly showed us the…read morevehicle. He was even kind enough to pull the vehicle up & keep it running since it was below 20 outside. We came back the next day asking to look at one with less miles on it. We test drove & looked over the vehicle for quite some time. We asked for an additional test drive to let our mechanic look over it after wanting to purchase the vehicle. Reece started the pre approval process for us while we did this. Overall, this was the best car buying experience i have had in my entire life. Reece was not only extremely professional, he WAS NOT pushy in any way. All the other workers we encountered were also extremely professional & kind. If we ever go to buy another Subaru, or used vehicle they may have in stock, I would 100000% go back to this location to do so. An added bonus to this location? They have a play area for kids to play! They were even kind enough to allow my son to take Stitch with us on our test drives!

My boyfriend and I got stuck on the side of the road and Lake Shore Toyota (MAJOR shout out to Mike…read moreH!) completely took care of us. The amount of service and hospitality that we received was above and beyond. We're not even from Indiana and were seriously considering driving back to Burns Harbor to get a new car when the time Comes. Thanks for the comfy chairs, coffee (cookies!) and wonderful people who helped us. Lake Shore (and Mike) rock!

If you purchase a vehicle from here be warned you are SEVERELY overpaying. I purchased my 2017…read moreToyota Highlander from Another dealership in Lake county . I saved $5500 for the exact same vehicle/model/everything was the same. This dealership is close to my house so for maintenance I took it there. BIG Mistake! They put my tow package on crooked, and my AC wasn't working which I didn't know at the time but they passed it on my routine maintenance, I had to get the AC checked out at a separate appt two days later and they messed that up too. I'm disappointed with my Toyota in general, poor quality. Stick with Honda or another company. Either way, don't buy from Lakeshore!

Bought a new car and it was fast, efficient and out the door in 1 hr! Salesman was nice and showed…read moreus what we wanted.

Brand new car broke down when we were on a test drive! Congrats on not taking care of your cars…read morebefore we test drive!! We had to get a ride back! What a place! Oh yeah and when we did make a deal they kept trying to up charge us on warranty and anything else they could finagle out of us. They are a joke! Go some where else! Not a good look and I would never go to this place again.

Told me the tccm was bad on my suv. I replaced it still same issue. Told me had to reprogram it so…read morepaid for that. Still did not fix issue. So spent over 300 on stuff not needed. Wasted my time and money. Going back yet again on there bill and they going to try to fix it yet again. So no car to use again while they try to fix it. Not a happy customer at all.

Because of Mike I don't have to hike. Everything was smooth 10/10 transaction and experience. I…read morecame in hoping I can drive to work tonight and the dream became true with great numbers and service

Made an appointment with the owner, we believed his word to fix the vehicle we bought, they even…read moregave us a vehicle to take home. 5 days later said truck was fixed and they would deliver it and pick theirs up. We were suppose to drive it a couple of weeks to make sure everything was good, and still owed us a tank of gas, right side mirror and leak in rear window but wanted us to wait to make sure what they fixed was working. Manager from service called me personally and said after 2 weeks if truck is good they will fix rest, and take care of our gas and would also send someone to pick it up with a replacement. So all sounds great 10 days later the truck broke again from what they said they fixed so I called and now they seem to forget everything they told me and want me to waste my gas and travel 2 hours to drop it off with no replacement. Not only is the owner a liar but the whole staff is. I will file more with federal trade commission, BBB, and whoever else I need to. Do not buy a car from these people, they are scammers, liars and only want your money most cars are not even inspected b4 selling them which is illegal to do. I will shut this place down rather than be screwed over with a 30,000 truck. Beware of this dealership they are smooth talkers and will lie about your income to get you the loan, DO NOT TRUST THIS DEALERSHIP

I can't say enough wonderful things about my experience with Paul Heuring Ford, especially Nick and…read moreSean in the service department! I purchased my Ford back in 2019 and, for years, continued taking it to the dealership where I originally bought it, assuming that was where I'd receive the best service. Unfortunately, I often left feeling disappointed. I finally decided to give Paul Heuring Ford a try, and I'm SO glad I did! From the very beginning, Nick and Sean have been incredibly kind, communicative, and genuinely helpful. They took the time to listen to my concerns, troubleshoot issues, and work toward solutions rather than simply sending me on my way. Their professionalism, patience, and willingness to go above and beyond have made such a difference. They've completely turned around my experience with Ford service, and I finally feel like I have a team I can trust with my vehicle. I'm so grateful for their kindness, generosity, and outstanding customer service. Five stars, without hesitation! Thank you, Nick, Sean, and the entire Paul Heuring Ford team!

Always a good experience until now!!During a routine oil change,this time they broke my entire hood…read morelatch handle from car interior. I find it laying on the floor board after a 6 hour oil change!!!At that point they accessed the damage,ordered replacement parts, and opened a repair order.I stop by to see if they have the replacement hood latch they in fact do. The kicker. They want to charge me for the damage the tech did to my truck! I can afford it. It is a matter of principle!! You are negligent you broke my truck handle!! Why should I pay?! Lost a future sale...new vehicle before winter. I will no longer come here for any of my service needs. Zero integrity here.

Bosak Kia is now Graff Kia (not yet listed on Yelp) but whatever thd current name, the customer…read moreservice we've received from Austin, its service manager, has truly been been extraordinary! We live in north suburban Chicago and not northwest Indiana, and ran into a major engine issue with our 2020 Kia Sportage enroute to Cleveland for our daughter's law school graduation. We initially has the car towed from an I-90 oasis to an AAA repair facility but when it became clear this was an engine problem had it towed again to Graff (then Bosuk) Kia since the car was still under Kia's powertrain warranty. We had to take a rental car to the graduation and (from there) a planned trip to upstate NY, all while our Sportage was being repaired. Austin greatly helped us with documentation issues, which kept the bill more affordable, and he ensured the car was repaired and ready for pickup when we made the return trip through Indiana. Last month, we had an additional issue with the Sportage and we brought it into McGrath Kia, near home. The resolution included replacement of several parts that had just been installed by Graff (then Bosak) Kia months earlier. Since both facilities are certified Kia dealers and the May 2025 repairs were under warranty, we expected our costs to be largely covered. However, McGrath Kia would not honor another certified Kia dealer's warranty, and Kia's national customer service center backed them up, stating that the warranty was only valid with the dealer that provided the service (about 2 hours drive from us). Pretty upset about paying a second very expensive car repair bill within 6 months, I called Graff Kia and spoke with Austin, who told me that he/Graff often honor warranties on work performed at other certified dealers. It required him to fill out extra paperwork -- he suspected that to be McGrath's issue -- but he was very willing to do it. While we had to initially pay the McGrath bill out of pocket, Austin let us know that we will be reimbursed us in full. This is what excellent and honorable customer service looks like!

Daughter followed up with her 2nd test of oil consumption. Manager stated 1.1 quart low, verbally,…read moreyet in writing 1-quart low after a 1,00o miles. Also verbally stated they added oil and stated on receipt. Car arrived home a I checked her oil level ""severely low". Returned car next day and added 1.5 quarts of oil. You be the judge, yet will never go back to this place. Note: If you go for an oil consumption test. Make sure you check oil level b4 departing as they add 5.0 quarts when a 2022 Seltos EX 2.0 only takes 4.2 q. - Joke!!

While driving our Toyota Sienna to SW Michigan for a Funeral service, the vehicle needed immediate…read moreservice. Lucky we were only a few miles from Bosak Toyota, they heard our predicament, and after a short analysis of the situation, came up with a solution to get us on our way. They were unbelievably kind and efficient. We made it to the service with ten minutes to spare, to be with our family at our time in need. If you need a trustworthy and reliable car dealership, I whole heartily recommend Bosak Toyota. Thanks so much for being there!

I had a great experience at this dealership. The staff was friendly, knowledgeable, and never made…read moreme feel pressured. They took the time to answer all my questions and made the whole process smooth from start to finish. I'm really happy with my car and would definitely recommend this place to anyone looking for a vehicle.