I bought my first violin from Croft, and have trusted them ever since! They were kind and…read moreknowledgeable when I went in knowing very little as I had only ever borrowed violins from my teacher prior to graduating to a 4/4, and took so much time to help me find the perfect instrument that would work within my limited scholarship budget. I played the violin I bought for many years, and continued to visit Croft regularly. I was given a very old violin later on, and I took it to Croft to be checked out and if it was reasonable to do so, restored. Anton handled it with such care, and restored it so beautifully. I recommend Croft for all your string instrument needs!

I bought a $700 violin from Croft Music, when they were located in the downtown area, in 2002. When…read moreI purchased the violin, I was told that I would be able to trade in my violin for 100% of it's worth, or they would buy my violin back from me at 75% of it's worth. In November of 2011, I went to Croft Music's new location on Portage avenue (inside of Second Encore) and wanted Croft Music to buy back my violin for the 75% that I was promised (which was also written on the bill). I would like to also add that this violin has a Croft stamp on the inside of it, so there is no question on where this instrument originated from and the reason I wanted Croft to buy back my instrument is because I can no longer play the violin due to arthritis in my hands. Well, needless to say that they refused to buy my violin back because they stated they had an over abundance of violins at that time. The customer service rep. stated that I should put my violin on Kijiji and sell it myself. I'm angered, annoyed and frustrated that CROFT MUSIC would not honor their own buy back policy and urge anyone that plans on purchasing a violin from CROFT, that they know what they're in for in the future. GOOD LUCK.....

Can't be trusted. Asked for an appointment I was really…read moremotivated to attend, had a company emergency the d-day preventing me to come, tried to explain that it was not as if I could know about it a day before and cancel, they still charged me $50. Never again, Avoid!

My new Eye Care home !!! What a Professional group of people. Everything is well sanitized, super…read moreclean and they still manage to keep their distance while working with you. They did all they can to make me happy with my purchase. A very excellent selection of glasses, but they have the staff to help me pick what's right for me... Not like other places. Definitely give this group a try. You won't be sorry !!! Thanks again for everything !

My husband called the store two weeks ago to get service on a Breitling mechanical watch...last…read moreRepair and cleaning was done at this store was five years ago (500 dollars) He was told that they weren't open due to COVID and they would call. On April 30 Sunny called and said he could come on Monday May 4 to drop off the watch. So Monday May 4 he drives 40 mins to drop off the watch at the store. He was told no we are not accepting watches for repair? He said I was called last week you were? The sales lady said no, we had a staff meeting this morning and we now aren't? It sure would of been nice if somebody would of called to tell us not to come? Wasted a hour and a half drive and time for nothing. I wouldn't recommend them for service on high end watches. Deal direct with Toronto who fixes the watches on there behalf. Customer service wasn't a great experience.

Wonderful experience from start to finish. Top notch customer service! Highly recommend Jonathan…read moreand the rest of the IJL team. Look forward to more purchases here in the future.