Quest Musique had a October month long deal- save 10% off everything if you used their Passport…read morecoupon on their website. Passport is a new Apple app where you download coupons and can use them straight from your phone at the checkout. I originally tried to download this at the beginning of October from their website, around the 3rd and 4th. It didn't work. On October 12 I called to reserve a $400 Shure SM7B mic to buy later that day, then asked them about the 10% passbook coupon as I was having trouble downloading it. The guy put me on hold to speak with his manager. Came back on the line and said that the coupon had expired yesterday so there was no point in trying to download it!! My my, what were the chances of that timing! *eye roll* No where on their website or october email flyer did it say this deal was until October 11th. "October specials" means month long specials unless otherwise specified. This is also confirmed by the fact all their other deals last one month each. Every. Single. Deal. .....except this one of course. Again, *eye roll*. It was clear to me that this was shady business practices. They knew how expensive the mic that I wanted to purchase was and didn't want to take a 10% hit on it. So they made up some phony excuse to avoid it. Extremely disappointed in their practices.

first off... one of the things i really love about quest is that all their employees not only know…read morewhat they're talking about.. they're eager to talk about it. Ive been a musician a long time, ive purchased a number of guitars. Recently I was in the market for a new gibson les paul.... It's got a hefty price tag and i was admittedly a little uneasy about paying that much. So i brought it up with the guitar specialist and after about 10 minutes of chatting i felt so god about the investment and im really really happy with my purchase decision. This business sent me home smiling and i grin every time i pick up the instrument

Expect to be greeted by friendly experienced musicians when you drop by. If you want snobs go to…read moreL&M. Big enough to get what you want; small enough to still give a crap.

Will never return. Will direct my business and recommendations elsewhere…read more They don't seem to be present. One asked for my phone number to start a repair request four times while I was standing in front of him and couldn't seem to understand what I was saying. I work in healthcare and use English as a primary language. Each time I called they didn't seem to know the status of my repair. It was admitted to me that it was confused with school rental equipment which sent up alarm flags. Arranged to pick it up the next day and it was still at the other store. Had to make a succinct call to arrange to pick it up the following day. When I arrived it was sitting on the floor just inside the front door. Customer service, communication, and organization do not seem to be a priority.