I was very reluctant to try a walk in clinic but I could not have been more wrong. Everyone was…read morepleasant and helpful, there was almost no wait, the nurse and physicians assistant were thorough, attentive, and caring. I was in and out in probably 20 minutes, the diagnosis was accurate as proved by my lab work, and I strongly felt that I received a high quality of care; it even satisfied my wife who is a RN/BSN

The pursuit of medical care is often fraught with inconvenience, complexity, and serious stress…read more By contrast the staff of the Wasilla Medical Clinic could not plausibly have done more to be transparent, accommodating and considerate. My visit to The Wasilla Medical Clinic for blood work exceeded expectations in every relevant category of analysis. I felt genuinely cared for as a patient, but also as a person. Professional, warm, coordinated, upbeat, proactive, and respectful are the first of an effusion of positive adjectives which represent my experience with and perception of the WMC team. Now, the standard of service excellence described here is a lot to live up to, but I have confidence they will. Therefore, I am writing to recommend and endorse the Wasilla Medical Clinic without reservation.

I was treated with dignity and compassion at every interaction. Every single human from check-in to…read morecheckout was respectful and kind and professional.

I called to ask some general questions and the lady on the phone wasn't very hospitable and…read moreconstantly interrupted me. I've had luck with urgent cares in the past but definitely won't go to this one. If their staff acts like her I don't believe the doctors will be any different.

The check-in process leaves a lot to be desired. The people are very nice but the computer/tablet…read moreis like going through self-checkout at the grocery store. If you're elderly, or have mobility issues it is frustrating and difficult. Once you've been taken back everything was great but getting through the check-in started my appointment on a sour note.

They do all the technical stuff well. The human stuff they struggle with. My beef is being woke up…read morebyt their ROBOCALLER at 9am on Sunday to remind me of my appointment on Monday. You know what else could do that? An EMAIL!! You're not a PERSON at Imaging Associates, you're a PATIENT, and PATIENTS apparently, are also considered machines. 1000000011100 1111101 1000111

The Staff at Copper Basin Surgery Center are a great group of professionals and made me feel quite…read morecomfortable. Their staff along with the Doctor worked flawlessly together on my proceedure like a well trained pit crew. Great group of people!

Couldn't find in maps/yelp. Friendly staff greets you upon arrival. Need street address on…read morebuilding, typical for Alaska, never available from the street/road.

Incredible care. The people make this place what it is. They were caring, humorous and masters of…read moretheir profession. Thank you to all who participated in my care.

In two weeks, I had two surgeries there. The second anesthesiologist took much better care this…read moretime around. Some of the nursing staff remembered me and we all laughed and joked as much as we could. I have full confidence in my surgical team and in this facility.

I called the United Health Care pre-authorization line after my wife took our son in and tried to…read moreconfirm that Mat-Su Regional Urgent Care is ok. After talking to three people (who never talked to each other) they said it is ok, but that I should check with the Urgent Care facility directly just in case. So I contacted Mat-Su Regional Urgent Care directly. They didn't know, but to their credit they called me back in an hour, albeit confused about what I needed and somewhat exasperated with me that I'd even ask. But I did learn something. Evidently though the Palmer Mat-Su Regional clinic is part of the Mat-Su Regional Hospital network, that particular Mat-Su Regional urgent care facility bills under its own TIN because God hates me. I don't really mean that; it's just how I felt. My point is, it's still not clear if the care will be in network or not. This Mat-Su Regional clinic has to bill under its own distinct TIN as like "Mat-Su Regional Urgent Care Palmer Campus" or something. So am I covered? They don't know. United Health Care doesn't know. Nobody knows. It's not fair that people have to live like this, and I know the clinics hate it too. But my frustration and immense dissatisfaction with the Mat-Su Regional Palmer urgent care clinic itself stems from this: I don't understand why they would brand as the same company, would have the same name, the same logo, would be the same company operationally but then possibly not be the same company for insurance and accounting purposes except to make enormously stressful and costly situations worse. For fun. It's not fair and it's not right. This is nothing about quality of care; I wasn't there, but I hope they took good care of him. This is an administrative issue, a very serious criticism relative to ownership and management. It is however not at all intended as a referendum on the actual medical and customer service staff, people who likely work in medicine to actually take care of people (and God bless them for that!).

I recently made a visit to the Matsu Urgent care in Palmer. They have a great bunch of people…read moreworking there. The nurse who checked me in and took my vitals to the medical providers. I saw Heather Linden, PA. She was friendly, professional and she listened to what I had to say. I have this issue once or twice a year and often I have to fight for the help I need. PA Linden took my concerns seriously and never once did she talk to me like I was stupid. Sorry, but I have had that problem several times over the last 30 years and it is always a relief to be able to work with someone who understands. She asked the right questions and listened when I answered. I was in and out in under an hour. I am very grateful to PA Linden and the staff at MatSu Regional Urgent care.