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    Quest Diagnostics

    1.7 (20 reviews)
    Open 6:30 am - 1:00 pm

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    Contact for regional manager for when, not if, you have a bad experience.
    Tara S.

    In reality this should be a zero-star review, but as there is no option for that I have selected a 1-star. I have had several horrible experiences with this Quest location and today was probably the worst. There is a consistent lack of care for customers' time, rude staff, dirty facilities, and inept management. This is not a new problem and I have previously reported this location to Quest management prior to the pandemic. For starters, there is inadequate signage or any clear notification as to their Covid protocols and procedures, only faded, hand written notes on the door. We are over 6-months into a pandemic and yet you cannot even print up official, coherent signs? There are no updates given as to wait times, who is next in line, etc. You get better service and more details at a supermarket deli counter (and yet we entrust this company to take our blood and detailed personal information?). This is poor management and lack of care for customers. I waited outside for close to an hour, others were waiting for almost 2-hours by the time I left. When I left I immediately phoned the area manager (Nancy Kelskey) who proceeded to tell me I was wrong, that others waiting for 2-hours were exaggerating, and that I was "yelling" at her. No, I was not yelling Nancy, but perhaps you need to change your attitude about customer service. You and I have discussed these issues before and as we can all read in these reviews and comments. These are ongoing issues at this and other area Quest locations. Perhaps the poor customer service is a learned behavior from lack of proper training and attitude of their regional leadership.

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    4 months ago

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    2 years ago

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    6 years ago

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    2 years ago

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    5 years ago

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    2 years ago

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    3 years ago

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    7 years ago

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    6 years ago

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    5 years ago

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    7 years ago

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    7 years ago

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    5 years ago

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    5 years ago

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    8 years ago

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    9 years ago

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    8 years ago

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    7 years ago

    Trying to get through to the office on the phone is extremely frustrating. Sometimes you actually need to speak to a human being!!

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    7 years ago

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    Quest Diagnostics - laboratorytesting - Updated May 2026

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