Attendant neglected to properly label and discuss process and look me in the eye as I placed my sample cup next to TWO other UNLABELED containers. This is a major test and instead of a full refund or consult, I'm supposed to accept only 40% off and believe this attendant actually labeled them as she helped another individual. Horrible service. Choose a different location or go through a doctor. read more

I had a paper copy of the doctor's orders, made the appointment ahead of time, and had a very pleasant experience overall in the facility. SIX WEEKS AGO. I hhave since received bills for my copayment. Yet today, you can imagine my surprise when my doctor said he has not received the test results! I checked online and apparently THEY ARE STILL PROCESSING THE TESTS!!! I collected my urine for 24 hours, (which is a pain in the butt for a woman) but WHY If you had no intention of processing it ??? Please explain. And also tell me HOW this is MY FAULT? I know that's in the cards... I'd also like to know what you did with my blood and urine if you didn't process it. read more

If you don't bring paper lab request from your Doctor here. Good luck . They can't receive Fax or send Fax . It doesn't work here. Will be a waste of time. I would try other locations and make sure you read the reviews. The reviews don't lie. Just F.Y.I...if you don't have paper lab request it will be a waste of time Not computer advanced here. read more

Fast, efficient, clean. Instant information update. Professional phlebotomist, no fuss in' around. Thank you read more

First time here. Recommend getting there early because the line starts to build and place fills up. There is no receptionist, you checkin via 2 tablets in the waiting area and they call you first come first serve. During my visit they were quick and friendly, no complaints! They open at 7:30am and I got there around 7:15am and stood in line. 3 people ahead of me but soon the line was more than 10 people deep and by the time I got done with my bloodwork there were people standing. read more

Quest Diagnostics - Laboratory Testing Near Me - Tampa, Florida

Omg! What a great experience I had here. The wait was not long, their updated with the latest technology, and they have the sweetest phlebotomists ever! Denise was the one who drew the blood and Sandy stayed with me and talk to me during the procedure as people with anxiety tend to faint during blood test. Like me, me hands sweat. They both made me feel so comfortable and welcomed and they had the sweetest personalities. I would definitely request for both of them any time I now come here. This is going to be my blood center! read more

Quest Diagnostics - Laboratory Testing Near Me - Tampa, Florida

See all

I have veins you could drive a truck through. There's no reason I should have been bruised this badly. It hurt when the needle went in and for an hour afterwards. This bruise is 2 1/2 inches long. The technician needs to be retrained to be more gentle. When I complained that it hurt, she said, "Oh, we can stop and do the other arm." I had blood work done at a different Quest location last week and you could barely see where the needle went in and it didn't hurt. I won't be coming back to this Quest location in Carrollwood. read more

Quest Diagnostics - Bruises from blood work at Quest, Carrollwood - Laboratory Testing Near Me - Tampa, Florida

Always super fast. Very efficient! Everyone is always very nice and makes me feel very comfortable. Highly recommend! read more

Got to Quest occasionally when my doctor needs to have me checked out. Always good service... and I seem to get the same phlebotomist every time. Sandy... she is awesome! Gets the job done with one needle stick every time, no bruising, no pain... and she is always friendly and helpful. Highly recommended! read more

Trinisha was so kind and made me feel so comfortable. This establishment is clean and quick. Give Trinisha a raise because she made me laugh the entire time and made sure I felt okay. Great visit! Definitely coming back if I need to again. read more

Quick, clean, organized and best of all, very professional, mine was a walk in and just took me 3 minutes to get in. They extracted 7 tubes and there's no marks in my arm, and trust me my veins are really thin and hard to find. Whoever was in room #3 is highly recommended. read more

I had a 10 am appointment that I made 4 months ago. At 10:02 the Hispanic lady calls a walk in and my appointment was at 10. I challenged her call and her answer was "we take walk ins in between when we had no appointments" Really ? I'm a 10 am. It is 10:03 and I'm sitting here. Her answer to that was "probably some other tech had your # and will call you soon" Really??? This happened at the Dale Mabry location in Tampa. I'm sorry, but this is no Cuba. I. The US we follow rules and respect appointments. Maylin Martinez, Pharm.D read more

It's tough to get excited about a trip to a medical laboratory where you're asked to sit patiently until it's your turn to get up and donate bodily fluids. That being said, I do appreciate the professionalism and efficiencies shown by the folks who work at this branch of Quest Diagnostics up in Carrollwood. Their clinic is located in the middle of a strip mall along N. Dale Mabry, just south of the intersection with Ehrlich Road. You'll find Quest sandwiched in between Nutrition S'mart and Michael's. The lab is open Mon - Fri from 7:30am - 4pm, and on Saturdays from 8am - 12 Noon. It is HIGHLY recommended that you make an appointment ahead of time via their website, but you can take a stab at just walking in and waiting. My insurance company covers the testing fees if I have my lab work done at Quest, and so my physician writes out a script, I make the appointment, and off I go to see the vampires. By making the appointment ahead of time, the wait is minimal. One lady checks over my insurance information and the doctor's orders, and then I move too the back waiting area for my technician. On a good day, the whole process is over and done inside of 30 minutes. The technicians are professional and friendly. but not overly chatty. They line up the sample collection vials, do their thing with the big scary needles, and then send you on your way. It's not my favorite way to start the day, but I do appreciate getting in and out with a minimum of hassle. read more

Quest Diagnostics - Laboratory Testing Near Me - Tampa, Florida

The absolute worst experience I have ever had with customer service. When I arrived I was told that my insurance was accepted at this location and reassured that I would not receive a bill besides a copay from my insurance. I received a bill for over $500, when I spoke to customer service supervisor MILLIE H., she argued with me repeatedly and would barely let me get a word in telling me that the phlebotomist should not have answered those kind of questions, but would not work with the billed amount AT ALL. Terrible customer service, I will NEVER step foot in a quest diagnostics location EVER again! read more

Super rude staff. They let you sit in waiting room for half hour without any greeting or instruction. I finally get called back and I'm told they need the paper copy of the lab order! It's 2019 and no other labs NEED it to be paper. A quick email and boom it's there I won't be going back and using LabCorp instead. The bald middle age Hispanic guy was super rude about it too... read more

Had an appt at 3:15, and the doors locked, lab closed, they sent a text to me at 3:08 saying lab was closed, totally unacceptable. Very disappointed in their service. read more

They see people as they choose. Not in order of sign in. 2ppl before me got called in before me as I waited for 35+ minutes. I signed in w a lady w extremely broken English that nobody understood her. Luckily I did. The rest of staff did not speak much English at all. Best of all I walked up, asked if they accepted my insurance, she stated a big YES. I came to be seen . (after the other ladies were unfairly called ahead of my turn) and the secretary gets my info in computer, twice because she doesn't speak or type much English - then tells me they do NOT accept my insurance after all. So 1hour just to be called up and another 20min to fill out paperwork just to be sent away. Know your shit Quest!!! I hope everyone goes to the labcorp up the street instead!!! read more

Service level at this lab is like a K-Mart. Staff has no care about the needs of the customers. Expect long waits and attitudes. read more

Quest Diagnostics - Rundown facility - Laboratory Testing Near Me - Tampa, Florida

Fast and friendly service- didn't wait more than 10 minutes without a pre set appointment. read more

Quest Diagnostics - Staff is very friendly, only complaint would be the restrooms. Dirty and untidy. - Laboratory Testing Near Me - Tampa, Florida

Alway fast and friendly service when getting my lab work done. I highly suggest you get there first thing to avoid a super long wait. The average wait time is around 30 min to 45 min for your basic labs. read more

Very good experience. Young lady in Room #5 was an expert at her job, and very pleasant, too!

Nice staff fast service most of the time you are in and out i would recommend them to everyone I know .

This morning I was scheduled a fasting blood test at Quest (9 a.m.) on 14831 N Dale Mabry. I am a 74-year-old disabled vet coming off of 2.5 years of chemo. My age coupled with my two cancer battles has negatively impacted my cognitive abilities at times particularly when feeling pressured. I was escorted to room 4 where another lady was present; I was told to sit in the chair - was asked my address, which I gave and then asked who my doctor was. I drew a blank, frustrating for sure but exacerbated as I was repeatedly told I cannot have the test without the doctor's name. I finally replied that the name should be in your system - they responded by saying there were two names but again without me identifying the doctor no test would be done. I felt dumb, frustrated and certainly helpless as I told them I have a multitude of test coming up for cancer screening follow-up and a surgery pre-op, which has me confused. These young ladies were of no help, showed no compassion, understanding or concern for my situation. I finally got up, grabbed my stuff, and walked out without testing. I expect more consideration from a healthcare organization then I was shown. read more

This is the worst place in the United States for lab testing. The people are rude but worse than that they are incompetent. They treat you awful and do not do their job. I tried to work with them, and my insurance tried to work with them, and my doctor tried to work with them, and on and on. It is like they listen but are too lazy to actually do their job. Please do not go here I promise you, you will be sorry! I give it one star only because I could not give it a 0. Janice W read more

New system seems impractical. No longer a person at the front to check you in, instead they have an iPad. Older people are confused and roaming into the phlebotomist and asking questions while others are getting blood drawn. People working there were pleasant but seemed stressed. read more

Well I guess I lucked out! I had an appointment and was seen on-time plus the receptionist was super helpful and pleasant. The facility was spacious and clean, with easy parking. And Susan, my technician, was a pro! She was most professional, no pain and a delight to chat with. read more

This morning at Quest was the worst. It is a Saturday and I arrived around 945am. The last time I came on a Saturday morning I was in and out in less than 15 minutes. Not this time. I walked in and both waiting rooms were packed and more people just kept arriving. As I was waiting, some twenty something girl was taking selfies, acting stupid and muttering sexually explicit things as she was taking videos. Seriously now? You are at a lab to get your blood drawn and you think this is an opportunity for social networking. So after about half an hour, said girl starts pacing the waiting room, invading peoples personal spaces and looking at the iPad for registration while people were signing in. HIPAA violation right there. She did this for a good half an hour to 45 minutes, annoying everyone in the waiting room. The staff could not be bothered to ask her politely to please remain in her seat and stop disrupting the other people waiting. Quest, you should have those iPads in kiosks, not out in the open for the world to see. Anyway, an hour passes and everyone who came in long after me was called back, drawn and gone. Not me. I ended up waiting an hour and a half, and was the last person to be called even though MANY others came in after I had arrived. On the check-in screen, it shows everyone in the waiting room their wait time and whether or not they had an appointment. None of the people who came in after me had an appointment, they were all walk-ins like I was and furthermore, the wait times on the screen were completely wrong. Mine said 22 minutes. Nope, not even close. I would have been happy to wait 22 minutes. So, finally I get called. The male phlebotomist was very nice. He did a very quick, easy and painless stick. Ended up bruising anyway. I asked both the receptionist and the phlebotomist what their protocol was for managing patient queues and neither of them had a clear cut answer. The receptionist used the excuse of "Someone called out and we are under staffed". I'm sorry, but as a fellow healthcare professional, you NEVER tell patients that you are understaffed. Unfortunately, Quest is the only place I can go that takes my insurance, so I will have to go there next time I need lab work. Highly disappointed and totally put me in a fowl mood to kick off my weekend. Quest, you need to get your act together and ensure adequate staffing, especially during the weekends when a majority of people are off. read more