I have used Quest Diagnostics many times. The inside is clean and convenient. There is a check-in machine and TV screens showing the queue numbers for patients, which makes the process easier to follow. The staff work quickly, are experienced, and understand the needs of patients very well. Overall, the service is efficient and organized. One thing that could be improved is stool sample testing. It would be much more convenient if patients could collect the stool sample directly at the lab, because some people may not be able to travel back and forth easily. If this service could be done at the lab, it would be much better. read more

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This hurts to write. BEST service I've seen in the medical field. In and Out, SUPERIOR service, quick and professional, and they get it all done! Tons of locations. My primary doc said it was "free" which is where I should've turned around. I've had 1 visit with quest for 1 specific lab. I've not gotten multiple bills, each require a $3.99 convenience fee. I'm not sure why and it doesnt matter but plenty of bills and plenty of fees just to be able to pay the bill all for 1 test. Nah, never again. Cheers to the staff and humans that run this place but I'll never be back based on their billing process. read more

Wow! And I'm already done. In and out in 6 minutes. That is the fastest, smoothest operation I have experience for a busy lab facility. I paid for the test online, booked and registered for my appointment at the same time too. Showed up this morning (3-4 minutes late) to my time, and was surprised they took me back within 2 minutes of arrival. It was a simply check in on a kiosk inside (there are two). Once they verified me, she drew the lab, and I was out. Very efficient and friendly staff. I expected a crowd for a Saturday morning, but was told it was busy first thing in the morning for a while (so I'll keep that in mind for booking next time)! Highly recommend. Very efficient and friendly staff and care. read more

Quest Diagnostics - Laboratory Testing Near Me - Tamarac, Florida

I don't know anyone who enjoys getting their blood drawn but this experience went as good as it could possibly go. For your best experience I recommend making an appointment versus trying to go as a walk in. My doctors office contacted Quest and they sent me a link to make the appointment. They have numerous locations for your convenience. On the day of the appointment I was sent another a link to check in. Trust me when I tell you the staff here does not want to help you check in. They want to take you in, draw your blood, and send you on your way. If you don't get the link on your phone you have to check in on the kiosk. When I arrived they were crowded and I thought I was going to be stuck there all day but within a few minutes they brought me in. I drank a ton of water that morning to plump up my hard to find veins. Last time in Pompano it took two people forever to find one and they were considering going through the hand which I do not like. The lady I got this time has been doing this for 30 years. She got it right in on the first try. I didn't even feel the needle go in. It was a little uncomfortable during the draw but no big deal. I was soon on my way. Bonus, there is a DD next door where I was able to grab a much needed coffee. As long as I am using a doctor that doesn't do blood work in the office, this is an acceptable option for me. read more

Quest Diagnostics - Laboratory Testing Near Me - Tamarac, Florida

In and out less than 20 minutes with appointment. Staff is nice and professional. Facility is clean.

This location is the best. The staff are punctual and always take care of me. My advice is to make an appointment ahead of time and you'll be out of there in less than ten minutes! read more

I had an appointment to pick up a stool test kit. I previously called my Dr, to be sure they faxed the rx for it. After waiting to be called in, I was told they hadn't received an order. The person taking care of me called the Dr.'s office. and kept informing me that she was checking her fax. I called my doctor, but the fax never came. After several hours I left. I picked up the order at the doctor's and returned the next day. Diana was so helpful and greeted me when she saw me back again. I had to return another time (3rd) to drop it off. It was stressful, as I had to take transportation to get there., but Diana was so nice. Diana is a dedicated employee. read more

some Rude technicians damage this facilities, with little care for the patients even if in a wheelchair. No corteous smile or willingness to help. Couple of people had to wait much longer even with appointment waiting for an email that was sent twice and they claim they save t received in over 40' minutes. Unfortunately they won't go away so I'll use a different facility read more

Michelle amazing! After a long day at the hospital yesterday I came in for some test and She took really good care of me and was beyond kind. She kept me informed and was very professional. Thank you Michelle!! read more

Very efficient and well run facility. You can schedule appointments ahead of time or do a walk in like I did most recently. However, if you're taking that route, I recommend you get there a little before they open. The times that I have had an appointment, you can check in from your phone and wait in your car until you are called. Then you can enter the facility with no need to check in again. All of the staff I have dealt with were very experienced and made quick work of the sample collection. You can usually be in and out in less than half an hour. All the staff continue to practice COVID protocols with masks and gloves and wiped down high traffic areas in-between patients in the rooms. Sample results are usually ready within a couple days. You can schedule the exams through your doctor, or by yourself, using your insurance. I feel very comfortable using Quest Diagnostic Services of Tamarac. And they are open a lot earlier than my doctor's office, so I generally don't have to take time off from work to have lab work done. read more

Quest Diagnostics - Laboratory Testing Near Me - Tamarac, Florida

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Poor management of appointments and rude technicians. no one to check in with only a kiosk. waited until 12Pm when i arrived at 9:30.

they collect my payment and told me the Internet went down and the payment came out of my account. That's ridiculous. I did not get the Customer Service like I should've very unhappy with quest lab and Tamarac the workers were scrambling around and did not know what to do there quest lab can I handle stuff they should close down read more

I had a lab order on my phone that needed to be scanned on my phone which has always worked in the past, they refused to take it. I would have understood if that had communicated that politely and more professionally but instead I was talked down to by two employees. I missed work for nothing, It takes little effort to be a decent human being. I'll make sure to get their names next time and report. read more

Tamarac location, with an appointment on time, clean, and very professional. I will be returning and a big thank you to the staff.

Okay, I've seen all the bad reviews, but you have to understand, this is not Club Med. This is Quest. What they do, they do their way, not yours. And for what they do, they do it well. When you walk in, there is a kiosk. You sign in there first. It does not matter whether or not you already have an appointment, that is the first stop. Then sit down. And for heaven's sake, stop talking on your cell phone. We don't need to hear it. You will be called to the window in a reasonable amount of time. I was there today and it was quite busy, but I waited about 30 minutes before I was called. I did NOT have an appointment, so this was fine. Everything was submitted by my doctor, so I could go to any Quest, and naturally I picked the one nearest my house because I was not allowed to eat before and I wanted to know where my breakfast was coming from as soon as I finished. I gave my insurance card and driver's license to the woman behind the desk (I have no idea what her name is, but she was very nice), and she found my orders without any trouble. She had me take a seat and it was about another 30 minutes (maybe a little less) before the phlebotomist came out. My phlebotomist was Gabriel, and he was awesome. Very thorough and professional. The stick hurt a bit, but it's a needle in the arm, so it should. And he took seven vials, but that was my doctor's doing, not his (I think). And when it was done, he meticulously labeled each one (not easy while wearing gloves) while I watched so I knew it was done. And I signed a paper stating that I saw him do it. I have to say, having worked in medical, mixing up lab results is scary so anything that can be done to minimize the possibility is a good thing, and Gabriel did it well. One star is his (like he's at Hogwarts or something). Then you leave. And that's all there is to it. Don't expect it to be anything more than that or you'll be disappointed. read more

4/14/18 - I have been a loyal Quest customer since a very negative LabCorp experience about 4 years ago. On this recent visit, I'm questioning this choice... really any choice. Normally, I make an appointment online for a early Saturday morning (so I can fast). On this day, I arrived just after the doors opened for my 6:45 appointment. The line was to the door for check-in at the two kiosks... no more human intervention on entry. Ok... I took one of the seats in the crowded waiting area having no clue the issues behind the door. Slowly, names were called but the seating inside was also full. When my turn came around to check-in, I immediately became aware of the issue: two of the three lab techs didn't show-up to work so there was only one person doing draws. Ugh... the wait begins. The normal few minutes was another hour before a second tech came through the door. Lucky me, I'm his first draw. This guys looked like he was just dragged out of bed and still asleep! A bit about me, I'm a five-gallon blood donor and have never had an issue with my veins. He couldn't get the vein in my left arm so instead of looking at the right he just dove into the left forearm. Take a look at the picture of the bruise one week after this experience. As I'm sitting there, he complains at the slow rate the tube is filling and says he may have to try a different spot. No way are you stabbing me again! Needless to say, I was not happy: excessive wait, groggy, grumbling lab tech and abused arm. Where are we supposed to go when the gorilla labs can only provide poor service and insurance doesn't allow a more dignified experience. Good luck! read more

Quest Diagnostics - Ugh - Laboratory Testing Near Me - Tamarac, Florida

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Worst front girl I've ever seen. No customer service at all very rude and had no idea what she was doing. I had an appointment and she just put the walks in before me. I told her if it's better to do a walk in because I see people with no appointments going faster than me (mind you I'm pregnant) She just said it's not possible because then I would have to wait 24 hours. It's completely insane that i have to wait more than 2 hours with an appointment just to be called on the board. Please hire professionals and people who are willing to do their job with ethics. read more

So I have an appointment an people coming in as a "walk in" and later appointments than me go first. The lady at the check in couldn't give a straight answer and just kept telling me to wait. The screen shows wait time and my spot went from 1st and a 1 minute wait (waited 15 minutes) then down to 4th with a 9 minute wait (been 10 minutes and still waiting). A gentleman with a later appointment was just called before me too. read more

Quest Diagnostics - Laboratory Testing Near Me - Tamarac, Florida

Quest closes at 2:00pm and I got here at 11:20 with 4 people with appointments and the lady came and said "no more walk ins today". I was the only person as a walk in... mind you they don't close until later. Very unprofessional, I've always been to a quest that accepts walk ins even till the last minute. But this one forget it, they're just lazy! read more

Got here at 8am and was told no walk ins today with no explanation bad customer service

Getting blood work is not fun and I've always dreaded it ever since I was a child. So when the day comes, I always work myself up. Thankfully, it's not bad as it seems! I booked an appointment over a week ago for a 6:45 am appointment. The online booking process was very easy! I love that you can choose the date and time slot that fits your needs. I got there at 6:44 am and checked in on their new tablets. It's pretty simple but I saw a lot of non-tech saavy people having trouble with it. All you have to do is enter your name, date of birth, phone number, and if you have an appointment or not. I got called in almost immediately after I checked in. There's another waiting room area inside. I checked in with the woman and she took my ID, insurance card, and doctor's requisitions. She had me sit back down outside since the inside waiting room was full. The outside waiting room was almost full too. They had me wait until 7:20 to take me back to get my blood work done in a semi private room. Marcy took my blood. She seemed dry at first but started opening up and was nice after I charmed her a bit lol. I had to get a lot of blood work done because I combined a few doctor's requisitions into one. She used the butterfly needle and it was almost painless. However, the left arm started to clot so she had to poke me in my right arm. EEK. Again, just a little pinch. She was professional and gentle so I was happy. I was done by 7:50. They forgot to give me my insurance card so thankfully I remembered it before I left and reminded them. Overall, it's a decent spot to get blood work done. I highly suggest making an appointment because if you walk in, you're guaranteed to wait. read more

I've never been to Quest before, as my insurance was with LabCorp. Scheduling an appointment was easy. There were multiple days and times available. When I walked into this facility, I scanned my bar code and I was called back within minutes. The technician took my paperwork and plugged in the information into his computer. Two vials drawn and I was done with my appointment - all before my appointment time. read more

Don't even waste you time trying to get them on the phone. I am trying to find out how long it takes to get the lab results since I had my test over a week ago, but it is impossible to get a live person on the phone and the recorded messages do not give you an option to find out. I have been going to the website and it just says that they don't have any results to show. Very frustrating!!! read more

God forbid you show up with a lab drop off at 2.50pm.. I am a nurse and got treated like a, dog... I will be reporting this to my manager

I don't like that they have become so crowded hard to get to where youd like to go but once there they get the job done. Good service and your outter there read more

As today 05/25/21, my experience with Quest was great. Everyone was so nice. A lady at the front desk was so sweet and the lady who helped me with the blood work was very lovely and professional too. (Lab room #4) All you have to do is to follow the rules. Make appointment coz they won't guarantee your spot even you have to wait for 3-4 hrs as a walk in. They were busy as I tried to check at few locations to get the soonest appointment available that match my day off. I end up at this location and I glad I did! Be there on time (or early) and with a very easy check in option from your cellphone (check in available 15 mins prior your appointment time), you can sit and relax in your car until they text you to come in. If you can't make it to your appointment then you have to reschedule with the time they have available and if they don't have what you want then it's not their fault. I was be able to get in and out within 30 mins with my long list of lab test from my doctor. Wish the staffs at Quest can read my review and know how much I appreciated their hard work. read more

I came to drop off a lab and they were super rude, took forever to help me it was as if I was asking for favors. Entire staff was rude. Don't recommend this place read more

Nowhere in the website does it say Saturday by appointment only. Once we arrived we were asked for an appointment. We booked the blood test onions and paid online. I went back to my confirmation and it clearly read no appointment Is necessary! We were turned away 45 minutes before they closed at 11am staying they were full for the day. read more

Quest Diagnostics - Your website says nothing about this! - Laboratory Testing Near Me - Tamarac, Florida

03/25/2019- if I could I would give this place no stars. The worst place ever to go to for lab work. Had no problem at appointment time but had to drop off specimen and need to sign in again and wait for 1 hour before anyone would take my specimen. Asked why and was rudely told to sit down. Finally I had enough and told them that I was there to drop off my specimen and why did I have to wait. will go back to lab corp with no problem. The people who work here are so disrespectful...... read more

Selfish me for wanting to be the first to review a place that nobody really cares if it's reviewed or not. I had to stop off here for some blood work about a week ago. They inform you that you can make an appointment, but I did make an appointment and the time wasn't honored. Why did I think it would've been? Any-who, I suggest bringing a magazine or some electronic device that will keep you occupied while waiting. There's a tv which will probably show some Game Show type of programming but that's about it. Luckily the process goes swiftly and you can continue on with your day. I suggest going in the mornings and getting it over with. read more

Don't go here! Please please please don't go here! Not worth it. The customer service is trash and the staff do not care. I accidentally made an appointment earlier and wanted to reschedule for the afternoon and was told by the app that there was a 6 min wait for walk ins so I decided to walk in instead. Upon arriving, there were only 2 people in the lobby and I was told they offer walk ins in the mornings and sometimes in the afternoons. I showed them what the app said and asked if I could speak to a manager, but was told that I could not. Then a few other reps came out to assist me and said the manager could not speak to me and that there was a supervisor who generally handled similar concerns but I could not speak to her either. 2 out of the 3 reps gave me an attitude even though I was talking calmly and with respect. The people who work at this location do not care about the representation of the company. The worst was the lead who said she did not care what the application read and encouraged me to complain indicating that I had a "first amendment right to complain"... this location is managed and operated by a majority of African Americans women who are by far some of the worst representations of the black community. They don't care about how blacks look let alone how Quest looks. Unless something changes, this site should be shut down. read more

Quest Diagnostics - Laboratory Testing Near Me - Tamarac, Florida

This is the WORST lab I've ever been to in my life! Don't go there! The staff is rude and not organized! If I could give it 0 I would!

Waited 2.5 hours as a walk in and I came here at 730. I'm fasting and had to come mid cycle and they had no appointments for weeks. (I tried making one last week) anywhere within a 30 minute radius. It's crazy humid and making people wait this long is awful. They clearly need a better system where they allow more walk ins between appointments. If you come here as a walk in be prepared to wait a very long time. I wish my insurance took Labcorp as I never waited this long there. read more

Don't bother going if you have a balance from a prior test. They will refuse to do any more tests. 1 star for corporate. read more

I would Give zero stars if it was an option. I made an appointment for my blood work, there are multiple signs at this location that state, "No walk ins allowed" "Appointments only". I was happy to see this because 2 days prior I tried to walk in at another location and initially it didn't seem like my wait would be long, but I kept getting bumped by people who came in with appointments, at that point I left I figured I needed to go home and make an appointment and go back because this was there system. The soonest appointment was at this location in Tamarac, so I took it. I got there on time and checked in to a very packed waiting room. I was waiting patiently and talking to other people in the waiting room. One girl that came in well after me and she told me she had no appointment, but was going to wait it out and then another women whose appointment was well after mine. After 45 minutes, I got called to a holding area and then the girl with no appointment and lady after me when back to rooms. I questioned the employee and she lied and told me the girl had an appointment and when I told I her I knew she didn't, she told me she called earlier and she told her she could come in, again lies she knew she was caught. I ask so asked about the women with the appointment after me, she wouldn't answer. I asked to see the supervisor, she told me she was, " the lead" so I was clearly not going to get anywhere with her. I was calm, she was yelling and nasty and so unprofessional. I am a nurse for 21 years and if I ever talked to or treated a patient like that I would be fired in a heartbeat!! Another employee said that they do take walk ins that can bump you, but they don't tell people, so my appointment meant nothing Quest needs to get it together and use the same system at all this locations. You either take appointments and they go as they should or you don't. This was the worst medical experience and treatment I have ever witnessed. If they would have admitted it from the start and be nice, I would have been fine, but the employees attitude and treatment made this so much worse. They are in desperate need of customer service training here!!! read more

After leaving the doctor, I thought I would try to get an appt., as i just wanted to get everything done. So, I pulled it up on the phone and made an appt. for an hour later. This location is new from the last time I went, apparently they closed the other one and reopened here. The facility is much nicer. It's cleaner, brighter and looks like it was built sometime in this century. At the old location I could be in and out in 10-15 min., if I had an appt., even if the waiting room was nearly full. There was only one client when we went in. As I signed in, the woman at the desk kept her back to me, as she was on a call. There was another woman there, who also ignored me. Eventually, one of them told me just to have a seat. The room was really cold, and I could practically feel my veins doing a deep dive in an effort to find a warmer area. Then the waiting started. My daughter went get coffee at Dunkin. When she came back, 15 min. later, I was still waiting. The other client had gone in about 5 min. earlier. After another 15 min., I was finally called back.....to another waiting area, where the first client was still sitting. So after processing the order, I sat around for a while longer. Overall, it took nearly an hour to get out. What bails this out of being a 1-2 star review is the ease of making the appt. on line and the fact that the phlebotomist was really good. I'm generally a very difficult stick and if someone can get the vein on the first try, they get my vote. She was also very friendly. read more

I always make an appointment as I have a times medication blood draw required once a month. Every time I've been here, with an appointment, I am always taken in late. The people who draw my blood are friendly, but the staff who checks me in and processes my paperwork is awful. There have been several staff changes, and no matter who checks me in, my draw is ALWAYS late. I found a good locations, only to find out it permanently closed. Going to try another location in the future as my lab choices are limited. read more

Awesome! This lab is quick, painless, polite & clean! I highly recommend this location.

First time here so I reserve one star for later service. Clean and plenty of seating. Having an appointment seems to move things faster so I made an appointment and checked in at the kiosk. Called back by a female who was pleasant. Appeared to be short staffed because the Phlebotomist himself was helping her with check ins. In the room itself, I requested a butterfly needle due to scarring from years of blood draws. They were out of them. But, that's a supply problem and not the phlebotomist's fault. He used a 14 or 16 gauge and like I did, saw three places to go. In and done. Didn't even feel the stick. He was a good shot. Very friendly. Toilets were out of order and needed to use a hat to catch urine and pour into the cup. I'm a nurse so he didn't need to pour it out of the hat for me. I told him I could do that with no problem. Again, not his fault. Overall, very good, quick and I'll come again. read more

My first visit to this location was on October 31st after receiving some upsetting news about my health. The staff member that I met with was very understanding and comforting which I have never recieved at any other quest locations. I love this location because of the Kisok and I was impressed at how quickly I got in and out. I have been to other Quest labs in Coral Springs, Sunrise and Plantation. Trust me this is the location to go to if you have a busy schedule. I am also a firm believer that you need to check out a location for yourself but consider the advise of people who give reviews. Senior citizens that have issues with technology may have some issues at this center but you are never to old to learn a new trick. FYI am no spring chicken. read more