Laid back, comfortable atmosphere, I really like my pain Dr. Sofia. But now I'm just learning it…read moresays they're temporarily closed? So I don't know what's happening.

I have never been to a doctor's office where it is so unprofessional. When I 1st went there, it was…read morerun the right way but it has since gone downhill. There are 2 Doctors that were the most unprofessional-Dr Sofia Christakos & Dr Karolina Cichocka. The office gives random urine drug test. I really don't understand how but I had a urine test come back positive for cocaine when I was seeing Karolina. She called me a drug addict. So, I stopped seeing her& saw Phil & Alyssa who were very professional with me. But most of the great professional didn't last long working there. So, when Phil & Alyssa left, I saw Sofia who told me I had another urine test come back positive. I do not do cocaine & asked for a blood test & a hair follicle test which she refused. She insisted that I did do cocaine & all I needed was 1 more positive & I would be put on weekly tests. I had no problem with that. Prior to today's appointment, I received a text to arrive at 9:20 for my 9:40am appointment & I did. I could sense something was up when I arrived. I was given a Urine cup. But I asked to speak to Sofia about that cause I had been having alot of falls the last month due to my Parkinson's. I was still learning how to transfer from wheelchair to toilet to bed ect. So, I was given a tablet to do some mind tests. It was almost 10am & I still wasn't seen by Sofia & the place was empty so I spoke up & asked if I could go in, now. Sofia, in front of the staff stated she will not see me until I did the urine test. I explained I needed to talk to her 1st. My husband wanted to accompany me. The girl in the back office points to him & says that he is behaving hostile & is not allowed in the entire office. My husband wasn't hostile at all. Sofia says to have my husband help me give a urine test. My husband states that the conversation was supposed to be only between me & the doctor. Everyone that worked there was involved or overhearing this conversation that was supposed to be doctor/patient confidentiality. When she finally agrees to hear me out, I went to her office & I closed the door. She, then says I had another test come back positive. I was like, that couldn't be. I swore on my kids & grandkids which I would never do if I was lying!! She refused to refill my scripts & wanted to send in suboxone. I told her I was discharging myself & I threw the urine cup on the chair. I can't be accused of doing something I absolutely know is untrue. I, did offer, again, to do a blood test or even a hair follicle again but Sofia stated I know you did it. I left & started thinking why have me arrive early, do those dumb tests on the tablet & ask me for my ID & insurance info that they already had? As we were waiting for our transportation, the receptionist passed by & I told her Good luck & that she was the nicest of the entire staff...I don't deserve to be treated the way I was by both Karolina & Sofia-totally unprofessional!!!

I chose velocity because it was close to my home and family members had had good experiences there…read more Upon entering the receptionist was very nice. The wait was not long.. we were brought into the room and the young lady proceeded to take my blood pressure with an automatic blood pressure machine. I explained to her that I have a problem with those because they push up too high and it bulges the veins in my hand, and I have a tendency for bleeding under the skin in my hand because the veins pop so if it goes too high, we need to see another option. So she wasn't happy after a few times and my veins were swelling so I told her please stop and she said well then she'll have to take it manually and I said that's fine thank you. Next, I wait a couple minutes and a lady comes in. She doesn't take my blood pressure. She doesn't check my temperature. She doesn't check anything. And she says what what can I do for you. So I tell her that over the last couple weeks I've been very sick. I had a virus with a lot of coughing and everything and now I'm sick again and that I have very bad pains in the back of my right lung so she said so what can we do for you. So I tell her that I would like something maybe a medicine for my nebulizer and I'm spitting up green and yellow and I really feel like I don't know what's going on, but I really feel like the pain is so bad in my back, I need a chest x-ray to find out just what the pain is from. So she checks the back with the stethoscope and says I don't hear anything so your lungs are clear. So I tell her I'm having trouble breathing. I'm coughing a lot and I'm really concerned about that and also something is just not right because I can't seem to get well. She says well there's nothing wrong with your lungs. It's clear so I'm not giving you a xray. She walks out comes back with a prescription saying she's gonna give me a low-dose albuterol for nebulizer some prescription for cough syrup and a prescription for anabiotic azithromycin. So I asked her is that anabiotic OK to take with a heart problem because I've had other antibiotics that have upset my heart as I have a fib and a couple other issues. So she tells me that all antibiotics are safe with all heart problems and if I have a problem with that I can call my doctor and ask him. And she leaves the room when I pick up the prescriptions the two cough syrups that she prescribed were $60 and $80 respectively and my insurance doesn't cover them. My grandson was with me the whole time shaking his head. He said they have never seen her before. They have always seen a male doctor. A couple days later my grandson takes his wife to same place thinking their regular person will be there. She ended up with the same person as me with a very similar experience. She can do her own review but two days later she goes to UConn ER and was tested for Covid and the flue had chest X-rays and intravenous for dehydration. Also a different protocol. She tested positive for flu. Since we live in the same house I am assuming I would have tested the same if I were tested. I am 71 with comobilities and can say this is not the place to go if you really need help. I would also like to suggest that this person that saw both myself and my grand daughter go back to school and be retrained or maybe she is the wrong line of work or maybe she had a bad week. I don't know but neither of us will be returning.

I had an emergency and this was the only place open within the area. I echo the same safety…read moreconcerns as some of the other reviewers. Upon entering, the sanitizer was facing the receptionist behind the glass. None for the patients. We are sharing clipboards and pens, without having hand sanitizer available to us-nor was any of it wiped down in between. That's my first concern. My second concern was the fact that I HAD to pay up front, without being able to submit to the insurance company. I have an HSA, so the expenses are submitted to my insurance, and I pay everything towards my deductible. So if I am billed again, I will expect my payment will be applied towards my deductible. Third concern; it was 53 degrees outside when I arrived. The A/C was on INSIDE, and all the employees had coats on??? Lastly, I left with instructions to go purchase my own brace and take ibuprofen. So I hobbled out of there feeling just as injured as upon my arrival. There are postings all over the facility asking to comment on yelp or Facebook if you're Happy! If you're Not Happy-call the office manager. If you're afraid of negative feedback, maybe do something about it rather than publicly argue back with the reviewer. We do this to assist businesses in order for them to make appropriate changes. Not to be mean.

I had a very poor experience going to this urgent care. I'll save you the gory details but I had…read moreinjured my knee and had been in some very bad pain and decided to get checked out. The front desk staff was pleasant and I didn't have to wait long, probably the only positives of going here. I was taken back to a room and shortly after a female PA came in. She literally looked me in the face and said "I'm not sure what you came here expecting" as if I had hobbled into my dentists office and told them I'd hurt my knee. She didn't touch my knee once or do any sort of exam, just had one of the nurses take me for an x-ray (which showed nothing). Then when she returned with the results she said "you may have injured your meniscus." Again, this was done without doing any sort of exam whatsoever. She then told me she'd wrap it in an ace bandage and told me to try going to an orthopedist. The two minutes she took to wrap my knee was the extent of her coming within 5 feet of me! Wrapping my knee in an ace bandage was probably the worst thing for me because it only made the pain worse! I would have been better off taking my $75 co-pay and lighting it on fire instead of wasting my time here.

Clean interior, pleasant staff. I'm wavering between two and three stars but decided to err on the…read moreside of generosity & benefit of the doubt. I waited more than two hours to see a doctor even though there were only two people ahead of me. My appointment itself took about three minutes. I really only needed to get a bad cold/cough checked out to make sure it wasn't turning into bronchitis (it's not, luckily) so it felt silly to wait so long for such a comparably minor ailment. Otherwise, it's fine and takes my insurance. This is my second visit and the only one that had such a ridiculously long wait time. Just wish staff were more communicative about how long it takes to see a doctor.