Two things about the Southbury location:…read more 1 - Fully agree with the below review. We were a walk-in (and the only walk in) and we got pushed for an hour and finally left. If you can't service walk ins, don't offer it as an option...what a waste of an hour waiting to draw blood for an 83 year old woman with cancer. 2- This is a cold place. It's a waiting room with chairs and a kiosk..you can't speak to anyone and it's very apparent that's the way they like it. I hope this is a Quest thing and not the future of medicine. This place couldn't be more impersona

Don't go to the Southbury Quest as a walk in! They purposely…read moremake you wait if you are a walk in! Went there this morning as a walk in because there were no appointments in the late morning. When I walked in there was only one other person waiting. There were 3 yes three phlebotomist working. One phlebotomist came out stating if you didn't have an appointment you could wait up to 1 hour. Staff kept coming out calling in patients that were not even there. I went in and had my blood drawn while 1person was waiting in the lobby to have her blood drawn, the 2 other phlebotomist never went out to call her in. Terrible customer service.. WILL NOT GO BACK TO THIS LAB EVER AGAIN!

Had a horrible experience at an Urgent Care in Quarry Walk Oxford Ct the other day on 7/23/24…read more Date 7/23/24 place is horrible avoid at all Costs second go round with horrible service and wait times. Had not felt well tired one day / low grade fever next day went away with Tylenol. Following day on 7/23/24 felt fine till about 4 pm got chills couldn't catch my breath. Now I usually ALWAYS GO TO Physcian one urgent care 900 Main St S building 2 suite 100, Southbury, CT 06488 not far away but when your sick like this without an appt and saving 15-20 minute drive I booked what I thought was an appt here in Oxford. You will see on my review after this the theme on these reviews . Make an appt for 615 pm tells you arrive 15 minutes early I do that. Now I'm hoping it's only COVID as I have a suppressed immune system from a recent kidney transplant as well as a removal of both my original kidneys. Now I'm pretty sure I have a fever I have chills I can't breathe and I'm cold. Check in app shows me 1 person in appt line 3 walk ins. Woman at desk tells me sit in the waiting area. I tell her I would rather not with my immune system and god knows what everyone else might have as the small child by the door poor kid had either really bad crib cough or bronchitis and they were from out of state so 5-6 people are waiting The receptionist told me that I needed to wait in room because if they called my name and I missed it they would move on. I asked for other options after checking in and paying my copay. She told me I could not go to my car they would not call or text me but if I chose I could stand outside on the sidewalk and look into room. I said fine if you hear them call my name please wave to me I will come back in as I was wearing a mask already . Three different groups walked out a woman walking in asked me if I was okay as I was going on a 45 minute wait and a half hour past my appointment. Told her if she had an appointment she might still be waiting she said she was a walk in. A few minutes later I checked the app and 1 person still ahead of me with an appt but now only 2 walk ins. I go back to inquire at the reception desk woman tells me when I checked in that a person had already checked in prior regardless of there appointment time they had not been seen so far. Then I was told the people from out of state with the child was next then it would be my turn. I inquired about the walk in amount she told me the sometimes delays updates and I should be assured nobody took my time but the woman who inquired about how I felt was not in waiting room and had not walked out. With no specific timeframe for treatment I chose to cancel my appointment. Receptionist said that was fine she got up walked towards the back told me have a good day. I then asked for my co-pay to be returned and a receipt. She advised me she couldn't return my co-pay that she would let the office manager know who I have not heard from since. She gave me an attitude and I'm gonna say I was not happy and miserable and they gave no other option but to leave and leave I did. I went to southbury to physcian one as a walk in I was seen in less than 5 minutes seeing me in distress they got me into a room laid me down got me blanket and pillow as I was shivering uncontrollably. Took my vitals I had a fever instantly gave me Tylenol and tested me with a PCR test for Covid and flu and 15 minutes later Covid positive. They ordered meds and even though they had closed they let me stay in the room got me water and checked on me and let me stay until my meds were actually ready to be picked up. The staff helped me up and got me to my truck. IF YOU WANT TRUE CARE / DRIVE FOR THE EXTEA CARE AD A PATIENT YOU DEERVE AND AVOID THIS PLACE UNLESS YOU HAVE A SNIFFLE OR A HANGNAIL. Thanks to the staff in Southbury especially the PA Marc F.. the guy and staff are world Class! Easy access to make an appointment either online or thru app. Facility is very clean easy to get to with plenty of parking. They offer masks and water and snacks if so inclined. The staff are top notch the primary PA Marc F is phenomenal with over 20 years of ED experience the guy has seen everything and has the greatest demeanor even for us cranky Covid patients. The rest of the staff are very caring and do an excellent job keeping you informed and really caring for your health needs. My first stop prior to my PC who is quite a bit away but they always keep All your doctors informed with diagnosis and med changes so much so they saved my life once notifying my PC of a potential for infection and with proper follow up initiated by them I found out I was septic and admitted to the hospital. Can't ask for better services in a quiet safe environment beats any ED in CT

This place used to be good, I have been going here since 2019. Now that yale took over the service…read moreis horrible. I went for some tests and the coding was wrong and insurance didnt pay and a Huge hassle to coordinate with them for correct coding so I didnt have to pay the $600. They never mentioned about insurance not covering otherwise I would not have gone through with it. Not going here again as this is the second time. Will be going to the CVS minute clinic.

The office personal are completely incompetent! My daughter dropped off medical forms weeks ago…read more They couldn't find them, and didn't put in a request for blood draw as requested. More forms, more requests. Weeks later, they forgot to ask the Dr., to sign forms and issue request. Blood finally drawn a week later. The day my daughter was to leave the state for grad school and teaching, they LOST THE FORMS!! She had to dash down there with new forms and hope that there was a Dr. in to sign them! GROSS INCOMPETENCE at the highest level. Needless to say, she will be switching physicians when she's back home. I do live in Southbury CT, Why it comes CA, I have no idea.

Horrible Office Staff!!…read more It took one month for the office staff to fill out a medical form and submit it correctly to the pharmacy so that my mom could get glucose measuring strips. One month!! In the meantime, I let them know she had none and was not able to measure her glucose even though she was diabetic and they could care less. I would call and get the answering service because they now hide behind it and would leave urgent messages and they would be ignored. I called and demanded to speak to them and yet again they refused. They are horrible! They put the doctors at risk of being sued because of their incompetence. Imagine a diabetic not being able to measure their glucose level and they could care less. She's 78 and they couldn't be bothered to fill out the form correctly. Pharmacy called 6-7 times and I called them 4-5 times and they still couldn't get a simple form filled out and faxed. The staff is incompetent and they do not care about the well-being of the patient. Dangerous ....

When I bought my townhouse in Danbury, CT, I used Hawkeye and the owner was extremely thorough…read more Fairly priced as well. I would highly recommend this business.

If you want the best and most thorough inspection of you house for the very best price hire John…read moreDominick from Hawkeye Home Inspections. John is top notch! He is trustworthy, reliable, meticulous in all aspects of inspection from roof/attic to basement and septic etc.. and provides an organized report with breakdown recommendation of repairs and pricing. Overall, we couldn't have dreamed of a more perfect experience. John is professional, thorough, fast, responsive, and kind. If you are getting an inspection Hawkeye Home Inspections is the only company to use.

Excellent level 3 masks. 160mm hg fluid barrier makes for superb protection. Company is responsiveread more

Extremely responsive and knowledgeable and professional. When they did a walk through our building,…read morethey alerted us to items we should pay attention to that were not immediately obvious, but if left unattended, could cause problems in the future. This proactive approach is appreciated.

I called with a patient portal issue and Brittney in the Southbury office was friendly and…read moredependable. She did not have an answer for me initially but she contacted the correct people and followed through on my concerns. Great customer service!

Everything about my visit to Diagnostic Imaging of Southbury was very positive. It's in a pleasant…read morelocation, there's parking right out front. I was able to register online before my visit, so check in was a breeze. I was taken in almost immediately, and the tech was both friendly and professional. She made sure I was comfortable and kept me informed throughout the procedure. Highly recommend.