This review is specifically only for the Multicare Northwest Laboratories inside this location of…read moreMulticare Clinic in Lakewood. The good thing about Northwest Laboratories is that they're part of MultiCare and the results is uploaded on MyChart. Another good thing is that you dont need appointment to get your labs done. Here is the downside, and this is not just for this location but most of Northwest Laboratories. Be prepared to wait like you're at the DMV. Everyone comes here for lab, on top of the patients that come out of this clinic after their appointment (this one houses Mary Bridge Children's hospital clinic and Multicare Family Practice in same building). So just pack your patience. First things first: like all other Northwest Laboratories, you gotta fill out one of those Blue slips upon arrival, no questions asked. The faster you fill that out, the quicker you will be seen. Its actually crowded in early morning because people want to get their blood drawn and break their fasting asap, but afternoons are just as crowded. The staff are kind and the lab staff are very knowledgeable and professional. Some labs can take a while to get your results but this one is very quick in my experience, coming from a person who has lab tests every 2 months for past 20 years. This location is smaller than the Pearl street (Tacoma) location but they are located in less busier commercial mall so I like it here for that, and quicker results. Lab staff probably are some of best I've experienced with! Lastly if you're Overlake Medical Center (Bellevue) patient, its also a plus because Overlake is now owned by Multicare and everything on MyChart is easy peasy.

This is a Laboratory that is independent of Multi-care but they operate inside. Their window is the…read moreleft-most check-in spot when you walk in. This is a walk-in lab and they do all kinds of testing. I come here to get my thyroid levels checked every few months. They're always quick and helpful, kind and personable at the front desk. They get you checked in and then you wait... they'll call your name and once you go back into the lab area they are quick about their business but do a good job. I get my blood drawn a LOT and it's always nice when you're phlebotomist actually knows what they're doing. If you come early (7:30-8), the wait can be longer because everyone who is waiting on fasting blood work tends to check in first thing. Other busy times are lunchtime, and around 4 right before they close. I've see the wait shortest in the late morning or early afternoon. Can't say I have a ton of choices because this is where my doctor sends my lab request but I'm glad it's here. :)

The good: the staff (front desk + initial nurse you get) are friendly and the place is clean…read more The bad: The PA that comes in is incredibly transactional. I'm sure they're overworked, but it does suck coming in and feeling like I, as a patient, am inconveniencing them. That was likely the quickest appointment i've ever had and it was just because it felt like the PA was speed running everything to make sure they did everything they're legally required to. Overall, maybe it was a one off and they're just exhausted. Or maybe the other PA's are friendlier and actually take the time to listen and actually pretend to care, no clue and I don't think I'll come back to this one to find out. Clearly if I'm going to an urgent care there's something wrong, so the least they could do is act like they care.

Walked in with no appointment was told it would be 30-45 min wait max. Here still a full 2 hrs…read morelater. If you value your time here do not try to walk in. The walk in before me missed her call up showed up 1hr later, and they said they would squeeze her back in. She was also seen before me. The employee behind the desks reasoning was that he didn't check me in until 2 hrs later. He also denied that he gave me the wait time in the beginning

Front desk staff always friendly. The waiting room has never been busy.. but there are barely any…read morechairs. There has never been virtually any wait time, which is fantastic for a medical care facility! The care that I have received the three times I have been in has been great, I feel like they do listen to my concerns. My only reason for knocking off a star is that it is EXPENSIVE for an office fee if you don't have insurance - then this last time around I finally had insurance and my insurance wasn't in network. $250 for 10 minutes in a room is a bit crazy.

Surprisingly great urgent care experience. Check-in was quick, the staff was friendly, and I was…read moreseen in under 20 minutes. The doctor actually listened and explained things clearly, which doesn't always happen at urgent care. Clean place, easy visit--would definitely come back if I need to.

Made an appointment online, so I didn't have to wait. Everyone was super friendly & compassionate!…read moreI was seen right away! Also, this place is very clean! Saw Joseph Guthrie he was very nice, and I thank him for being efficient! Only downfall is that parking lot, the Starbucks drive thru line is right in front of the parking. So I had to wait for the line to move so I could back out, but nothing having to do with how amazing Indigo is! Starbucks needs a new location! Thank you for being awesome!

I came in with a COLD. I've been congested and coughing for a few days. The lady at the front desk…read moresaid they don't prescribe phyciatric medications. I felt ashamed and embarrassed and left without seeing anyone. I felt as though my concerns were dismissed. I wanted to be seen for my cold symptoms. I didn't ask for a mental health evaluation. I continued to have cold symptoms. I would rather she have told me they are full and to come in the next day.

I just got referred to physical therapy for hip pain and when they called to schedule me they said…read morethe earliest they could get me in was at the end of August. That is completely unacceptable. This was the same for the Tacoma and Gig Harbor offices as well. So I guess I'm just out of luck or have to deal with the pain until August...

Terrible Clinic I had a doctors appointment and the wait was over 6months when I go in they tell me…read moremy doctors is sick never sent out an email or notified my my chat then proceeded to say her last day is at the end of the month on top of that the front office lady did not offer to reschedule me. the experience here is awful and they are careless.

Had to take a non-dot drug screening for a new job. When I arrived at 8:20 on a Wednesday the…read morewaiting room was packed. I thought I would be spending the next hour waiting but I was called back with 10/15 minutes of signing in and completing registration. After that we went to the back, I was given a cup. Did my thing, handed back and only had to initial in a couple places and VIOLA! Complete. 8:40. In and out easy peasy ! Jojo/ Jomar was my collector and he was very polite and professional. Even gave me a heads up of what door to use to get to my car quicker. Overall a pretty good experience for a drug test !

This is the WORST CONCENTRA I've been to. I always go to Concentra for work documentation purposes…read moreand this is by far the worst experience. SO DISORGANIZED, STAFF IN THE FRONT DESK ARE EXTREMELY RUDE, and discourage patients from being seen. As soon as patients arrive they tell you it's going to be a 6 hour wait and you can leave if you want and go to Tacoma.They discourage patient care service and turn down a lot of people and people walk out. Don't know if they want less work or if they're lazy and don't want to deal with people. NATALIA, DEB?, Kathy? There's 2 white older women in the front desk that attend to white patients better and treat other ethnicities very poorly. It's very noticeable and truly disappointing. One older white lady in the front desk with bangs looks like she's a lead has white patients skip others. And another white older lady with glasses was yelling on the phone at another patient in front of others just to extremely rude. They don't even wear name badges I'm sure to hide their identity with the way they talk to people. The care is poor. Office experience is poor. Again, WORST CONCENTRA. please get new staff with better patient care and etiquette.