My mother who is the sweetest most innocent positive person you could imagine was humiliated this morning by the old front desk black lady with the "unhygienic dreads" mentioned in prior reviews. She came in bright and early at 7:30, her appointment being at 8. She actually complimented her hair and asked her how she was as she came up to the front desk. My mother always compliments whoever attends her in good faith. Knowing my mother she treated her with the upmost sweetness respect and class. From the jump this woman was blunt negative and just rude. My mother speaks broken english and loves to clarify things for reassurance that she has it right as she reports back to my father about their cards expenses. When the lady took her card for now before the insurance went through, she double checked if she understood her correctly and that the card was only paying for the copayment right now. "okay thank you, and is only the copayment, right?" The lady glared at her hatefully and said "What? Do you think i'm taking a shopping spree with this? What does it look like i'm doing?!" My mom was so shocked all she could say was what? The lady doubled down and asked her "What she looks like" My mother said she was sorry and only wanted to ask the question to make sure what she understood was clear on what to say to my dad. The lady put her hand on her hip and started berating my mom, "What is wrong with you? Did you have a bad weekend or something? Huh? " Grueling her for asking a simple question in good faith, my mom has never been spoken to in such a disrespectful and humiliating way. She kept on going and my mom calmly said I can't continue that, she went outside and cried her eyes out. I wasn't with her during this time and she has trouble having confidence in her english to stand up for herself. I'm proud she didn't continue the conversation. The lady wanted to fight and pick on her. I imagine she is very ignorant, unhappy and likely hatefully jealous. My mom is terrified knowing the lady has full access to her medical records, her bloodwork, her address, social, and credit card information. I decided to write this review for her and stand up for her. The old hag upfront should be ashamed and definitely fired for this kind of behavior. Unacceptable, and I don't play about my mother. Shame on your ugliness lady. read more