I've had some decent experiences with efficient diagnoses and care on weekdays. Please save…read moreyourself the pain and do not come on a Sunday. We arrived with a scheduled appointment. I was not called into the office room until 45 minutes past my scheduled appointment. By the time the appointment was done I had been in the urgent care for about 3 hours. Not expected at all! I understand places can get busy but it seemed the staff was all just farting around discussing meal plans, Netflix shows and personal life. I wouldn't have wanted to wait out there by the time I left. A full waiting room of people not even close to getting treated. Please avoid this place on weekends.

On a Sunday afternoon during the football game, I managed to cut myself on a mandolin on my hand…read more The cut was very deep and required 11 stitches. I went over to the well care on Niagara Falls Blvd. in Amherst. The wait time was OK. The staff there was exceptional. The first medical assistant that came in was very friendly knowledgeable put me at ease and did an excellent job. Sarah Wesolowski, the PA who stitched up my hand was very efficient very knowledgeable extremely friendly. I cannot say enough about the treatment I got. Sarah took all of her time with me. I did not feel rushed. She answered all of my questions. It was a great experience for a terrible accident. I would On a Sunday afternoon during the football game, I managed to cut myself on a mandolin on my hand. The cut was very deep and required 11 stitches. I went over to the well care on Niagara Falls Blvd. in Amherst. The wait time was OK. The staff there was exceptional. The first medical assistant that came in was very friendly knowledgeable put me at ease and did an excellent job. Sarah Wesolowski, the PA who stitched up my hand was very efficient very knowledgeable extremely friendly. I cannot say enough about the treatment I got. Sarah took all of her time with me. I did not feel rushed. She answered all of my questions. It was a great experience for a terrible accident. I would highly recommend this Well Now ------------------------ UPDATE: went online to make appointment to have stitches removed. Just arrived for appointment and was told I have an hour wait!!! When I explained I have an appointment, I was told it's not really an appointment but a pre registration online. Yet my reminder text says "appointment ". Would have made appointment with my primary yo get stitches removed if I knew this. 2 HOURS AND STILL WAITING. WILL NEVER COME HERE AGAIN.

Always busy. But the workers are very nice and do a great job drawing my blood. Usually at other…read moreplaces I get stuck multiple times before they find the butterfly. They remind people to sign in and sometimes people don't do it and sit there then complain that I'm going before them even tho I signed in when I got there. I mean you can put a sign in their face and they still won't follow directions.

PROFESSIONAL,courtesy,kind,patient, humble and thorough!…read moreThat was my experience today(11/21/25) with Kina(Key-nah). I can't say much more about her because I think I already did! lol. She is EXACTLY what you want as a phlebotomist and employee. Please keep people like her gainfully employed. I believe reviews are extremely important for the employer, employee and patient. There is ABSOLUTELY nothing to change about my experience today. I must also add her knowledge educated me of which I appreciated. Acknowledgement of her and her service, abilities and care I hope don't go unnoticed. She reminded me of like a mother hen :) Kina makes me a believer to refer others to her and this location (3620 Sheridan drive). Believe me any further test at Quest will be at this location! THANK YOU KINA!!!!

I just walked out before having my blood taken because that woman was unbelievably rude. I have…read morenever been spoken to like that. I walked out because there was no way I was going to let her come near me with a needle. I'm certain that if someone overheard her speak to me, she would have been fired on the spot. I will NEVER go to that location again, which is unfortunate because it's the nearest to my house.

I had an appointment today for blood work and I had my cardiologist fax the rx to them 2 months…read moreprior and then 2 days prior. When I arrived at my appointment Quest claims they never got the faxes. So I called ECMc to have it faxes again. After sitting there an hour the staff tried to tell me faxes take hours!! What a joke. They need the get their fax machine replaced or their service updated because se it should only take 30 seconds. Now the RX is going to be sent by snail mail and when I asked if I will receive it before my next appointment with the cardiologist she says "I don't know....I don't control the Postal Service‼

UBMD Sheridan has been really disappointing lately. I was diagnosed with a medical condition…read moreelsewhere, and was told to follow up with my Doctor here in 2 *days* but they could not get me in to see him for 2 *weeks*. The condition required medication, and those two weeks were miserable because I could have been medicated but nope! Also they don't have a Patient Portal which seems really odd and 'behind the times.'

After my last review, you might be surprised that I continued to frequent this establishment unless…read moreyou have ever tried to change primary doctors with insurance. However, I have to say that my opinion of this place has completely turned around. The office staff is incredibly helpful. I love my provider, Ashley C. I feel listened to and that they generally are doing the best they can. Anytime I've called for an appointment, they've done their best to get me in as quickly as possible. Any issues I've had in the past have been resolved and honestly, I will continue to go here as long as my insurance will allow me to.

On Monday, November 24th, I went to WellNow for an ear irrigation (a warm water + peroxide flush)…read morebecause my right ear had started to ache -- usually a sign that wax has built up again. I've been through this many times before because my ear canals are tiny and narrow, and WellNow has always handled it just fine. This visit was the exception. The assistant who worked with me was wonderful. She was friendly, careful, and mindful of my weirdly small ear canals. She even managed to remove some wax without causing discomfort. Then Dr. Marc came in. I explained that my right ear was still throbbing and I didn't feel any relief yet. He attempted to irrigate it again, and I honestly have no idea what technique he was using -- but it felt rushed, sloppy, and almost like he was going in blind. His irrigation made me start coughing uncontrollably, and when he finished, I realized my ear was bleeding. Not a tiny spot -- actually bleeding. When I expressed concern, he brushed it off as "something that can happen" during irrigation. Well, Dr. Marc, I can confidently say this has never happened in all the times I've had this procedure done. I left WellNow in more pain than I arrived with, frustrated, shaken, and frankly irritated at the condescending explanation that followed. It felt like being mansplained to by someone who didn't know what he was doing and lacked any semblance of bedside manner. Update - Saturday, Nov. 28: I ended up going to the ER because the pain kept getting worse. The PA who examined my ear immediately noticed that my ear canal is inflamed, which pretty much confirms that something wasn't right with how that irrigation was done.

I have never been treated so poorly for simply declining to go to another location for an X-ray…read moreafter already waiting patiently with my baby. I completely understood the circumstances and that it was not the staff's fault the tech could not come. However, when I declined, NP Casey Renaud became blatantly rude and then questioned why I was being "rude." The interaction felt degrading and unprofessional. As I was leaving, she loudly told the other nurses to make sure they documented that I could not return, which was completely unnecessary and humiliating to hear in front of staff and my baby. No patient should be spoken to or treated that way. I do want to note that the front desk employee could not have been kinder and went out of her way to make sure I was okay afterward, so I truly appreciate her compassion and professionalism. Unfortunately, based on my own experience, I will never return and have filed a complaint with the New York State Office of Professional Medical Conduct regarding the incident.

Came in early for an appointment and was rewarded with being called in on time ahead of the walkins…read morethat filled the room and hallway. Definitely make an appointment and you're golden. Phlebotomist was kind and didn't rush me in getting up.

If they were called "Vest" then they'd sell wife-beaters. But they don't. Which is good because…read morethat's a horrible nickname for an article of clothing, isn't it? I've used this facility maybe 20 times in my life, although not for awhile. I used to live right next to it and that's why I was such a regular. This is where the doctors just next door would send me they'd send me when I needed anything done... tests, scans, you name it. I'm absolutely not a fan of the place, though. In the old days, this was the closest lab to us for blood testing and dropping off and such. It is no better than the other Quest labs. It's probably a little faster than the one on Sheridan, but the employees aren't great and the services are average at best.

Let me start off by saying Scott deserves Employee of the Month. I am in the process of having an…read moreimplant placed in my mouth.Currently in the final stages and needed to have a final consult to match the color of my new tooth. This is very important because if you aren't aware implants cost thousands of dollars. So getting it right is everything. Well Scott put my mind at ease. He was amazing and listened and found the best shade that would match. Vital tech you have a great employee with Scott.

I find it rude when receptionists laugh at you over minor things. Like missing minor details on…read morepaper work. I suffer chronic pain and had never been through an MRI experience before. Was nervous about it. Made me even more uncomfortable than I already was. Deeply disappointed by treatment of reception.

The first ridiculous thing right out of the gate is they have two sign in sheets ‍ WHY on earth…read morewould you want to confuse people? Nothing said which one you should use. Next after waiting over 30 minutes to even be called to be checked in I went to window and one of the two people sitting at the window was extremely rude about asking about the wait. My name was crossed off but I was never called. After 35 mins is when they called me up and then asked me to fill out paperwork. Filled that out and hand it in and waited another 25 minutes until I was called back. I was taken to an area where I had to change. There was a man sitting in that room. very strange and uncomfortable to have one tiny room where people male and female change and wait to be called out again. Next was bloodwork which was just out in the middle of an area where people are walking by and or coming from the waiting room. Chris was very nice but couldn't read his sarcasm. He was very slow from drawing the blood to doing the CT. Left me in room in machine for way too long for someone who is claustrophobic. Test was finally done so I was asked to go to waiting room so he could make my CD. That took forever! I was there for two hours for a 5 minute test. I will never go back there again!