6/7/22 Arrived at West Grove facility and signed in. Info indicated I could wait outside and would be notified when my turn came. So far, so good. It was a beautiful day so I went outside and sat on the bench. Got a text at 10:07AM to complete registration. Did so. Got another text at 10:41AM saying "Please return to the Patient Draw Center for your collection. Did so, arriving about 2 minutes after the text. Saw my "name" (JOH M) on the screen with "03 minutes". A "JAM ?) was also at 3 minutes. At this point I was thinking this was great. True I had been there about 35 minutes, but I was a walk in, and I got to wait outside on a nice day. So, I sat down to wait the remaining 3 minutes. 30 (that's thirty!) minutes later a woman came out and called for "James". Shortly thereafter both JOH and JAM were no longer on the wait list. A few minutes later a woman came out and called someone else. I asked why I had not been called. She said I had been. 3 times. Total BS. It was now after 11:10AM. I had been back in the waiting room over a half hour at that point. In case there was an issue with the text I tried to show her the time stamp on the text they sent saying for me to return to the draw center. She had no interest, just insisted I had been called but was not there. If I were called while outside on the bench I would not have had any way of knowing, and she refused to look at the text I received. If there were a problem with the delivery of the text, that's one thing - a failure of the technology. But to insist that I was at fault, for not being there when called (if in fact I was actually called) when I arrived back in the waiting room within 2 minutes of getting the notification text, was frustrating in the extreme. I will add that the phlebotomist did a nice job on the blood draw (4.5 stars), but at that point I was too upset to say "Thank you". Of course, the whole thing could have been avoided if only Quest had someone at the window with whom people could speak. One more thought: If you could provide the ability for people to reply to your text about being ready for them, so they could let you know when they are back sitting in the waiting room, there would be no question as to readiness. Because in this instance your text arrived at 10:41AM but it appears (if I can believe your person) that you were calling for me well before that (3 times!?). read more