Phone calls never answered, voicemails never returned, appointments mean nothing. Was not able to…read moreget the labs required before my cancer surgery because they had lost them -- AGAIN. Was with them for years because the location was so convenient but the constant trouble and consistent waste of time makes the extra commute to Quest Diagnostics 100% worth it.

I have been to this facility twice for blood work. Both times I went in the morning without an…read moreappointment. Each time I was treated nicely and the person that did the blood draw was very nice and was very gentle--I hate being stuck but each time I hardly felt it. The next morning I received an email telling me that I could log in to see my results. They also forward the results to my doctor. Using Labcorp is cheaper than using my doctor's office lab and I get the results quicker. Although I don't like getting lab work done, I'd rather go here than anywhere else. Hard to beat the caring attitude and nice people here.

No complaints with my visit to this Quest Diagnostic location. One of the great things about Quest…read moreis that they have spots for both walk-ins and appointments. I love the flexibility. For this visit I wanted to go with an appointment. Appointments may be made online. The location closest to me did not have any appointments for the next two weeks. This location had times and days that worked with my schedule. I arrived 15 min. before my appointment, and checked in at their contactless check-in kiosk. Three minutes later I was called back. A quick temperature check, and we were on our way. After entering in some additional information it was time for the test. Everything was done quickly. I was on my way by my scheduled time. I encountered two employees during my visit. Both were professional. I would have no qualms utilizing this location again.

Horrible customer service. Went for a blood draw for a test. I had scheduled that online. When I…read moregot there they could not find the requisition fax from my doctor. My doctor had a confirmation that the fax went through 3 weeks ago. My doctor faxed the requisition slip for the test again and I even emailed it to the phlebotomist . Still the two phlebotomists made me wait 1 and a half hours. Finally I had to leave in disgust (especially after the male phlebotomist told me that they had received the email but apparently still want me to wait more). They never acknowledged the receipt of the second fax on the day of the test. I would not recommend such treatment to any patient. Customer/patient service is dead at that blood draw Quest center in Mason, OH.

The phlebotomist working when I went in to get a series of routine labs drawn was extremely rude…read moreand said some derogatory words! I was APPALLED with how inappropriate she was acting and then throwing derogatory language around...I didn't even end up getting my labs drawn, she told me she wasn't sure what one of the orders was and that she was not going to draw any of my labs drawn!

This lab is conveniently next door to the family medicine practice that I go to. I went about 11ish…read moreon a weekday, and there was no wait. The ladies there were friendly and efficient. Must have been in and out of there in five minutes! I really hate blood tests and can't believe I'm giving 5 stars for it, but the experience couldn't have been better - for blood work!

This place is great, the staff are excellent and the facility is clean. I've been coming here for a…read morewhile now whenever I need a checkup and it's been great every single time. I'm glad to drive a bit further if it means I get quality care and opinions. Military friendly as well.

The urgent care was quick, check in online was easy.The staff went over and beyond to make my child…read morefeel comfortable.

I'm deathly afraid of needles and have been told I have difficult veins. I've been to 4 other labs…read more5 phlebotomists and this is the BEST! No bruises 1 stick!!!!! Patient caring and professional! Thank you

I would like to start this review by noting I know I have the right location, and in case this…read moresomehow went to another Labcorp, this 1 Star review is for the location at 10550 Montgomery Road, Cincinnati, OH 45242. I had a very negative experience at this location. As soon as I walked in, the therapy dog immediately came up to me and got into my personal space. I asked the staff member to please get the dog, and instead of doing so, she just said "it's friendly" and allowed it to stay right next to me. After I checked in and sat down, the dog came up to me again. I moved my body away and turned my face to avoid it, and it still stayed in my space until it finally wandered off. It came back multiple times after that. I am afraid of dogs, and having one repeatedly approach and touch me without consent caused significant anxiety during an already stressful medical appointment. A medical lab should feel predictable and safe for everyone. Therapy animals should never approach patients unless requested, and staff should take patient comfort seriously. Because of this experience, I will not be returning to this location, and honestly, I will probably avoid Labcorp's other locations as well. I'd rather pay more and go somewhere that respects patient boundaries.