I had a lab order for a urine test at Quest Diagnostics, but my doctor's office sent it via email missing the necessary lab contact info. Thankfully, when I arrived, I didn't have an appointment, but they took me as a walk-in within 10 minutes. Although I couldn't provide a sample at first, they were understanding and told me I could come back by 3:40 p.m. I rushed back at 3:25, only to find them closing a bit early, but they let me in. I still had no luck providing a sample, but they were flexible and let me take a cup home, allowing me to drop it off later with an appointment. They also helped figure out where to send the results by cross-checking the system after I provided my doctor's info. The staff was great overall, but I gave one less star due to the early door locking. read more

Needed to pick up a urine test kit for my elderly aunt. Made an appointment for the pick up (app is easy to use) and waited 50 minutes past my appointment time to be handed a specimen cup. Have to schedule another appointment to have the sample dropped off. Not very efficient process for the patient experience. read more

Absolutely fantastic. Swift easy kiosk check in. I waited a little longer after my appointment time but that's no biggie. Once the tech called my name, I was not back there for more than 3 minutes. She was nice, quick, very efficient. One of the best lab work experiences! Don't expect chatty conversations, they are nice, not over the top with a customer service experience. That's not what we are there for. They get the job done and it was perfect. read more

The technician is so rude not friendly no speak and so nasty with the people who need service

I recently went to your lab at UofL Office on Bardstown Road. Your lab tech was very rude and unprofessional. When I arrived to the lab she was on her phone sitting in the patient chair, she asked my name and told me I had no orders and I had to go back to the front desk. She could have checked with the front desk herself and taken the initiative to check herself!! They made sure the orders were in the computer and took me back to the lab. I sat again and she printed my information and asked what I was having done. She was irritated because she had to add my information back in the comouter. I had just been there 2 weeks ago, not sure what the problem was! All this time I could hear that her phone was still on and she was paying attention to her phone. After about 30 minutes I had my blood work drawn and left. read more

Poor service, poor management and unfriendly staff. They do not honor their appointment times and must overbook. Had to wait for almost an hour beyond our appointment tie to be seen. Unacceptable. Avoid QUEST and use LabCorp which is so much better. read more

Both times I was here for AM lab draws and phlebotomists were late (first 40 minutes, second time 20 minutes). There wasn't anyone on the premise to let us in or to draw blood. Needs better Managment read more

12/28/18 Had an appointment for 7:45am. Should be one of the first appointments of the day so not much time to get behind. I arrived around 7:40 and was not greeted. I noticed several other people in the waiting room and began to worry that this would not be a quick trip. At about 8:05 I was finally called back for my lab draw. As I waited in the lab, the phlebotomist went to help another patient in the waiting room, showing me my true importance. The blood draw was painless enough. Because I wear long sleeved shirts to work I always have to partially undress, which is fine. What isn't fine is calling another patient back to watch me redress. Not a huge deal, just seems like a violation of someone's privacy. Long story short, the people are nice here, but the operations and logistics need so much work. Although this location is more convenient, I'm going to try my luck at the eastern parkway location next month. read more

Quest Diagnostics - Waiting room. - Laboratory Testing Near Me - Louisville, Kentucky

Rudest employees. Highly suggest trying another location but yet again never had a positive experience with Quest staff. Simply be better and treat patients with respect and human decency. Unsure why everyone who works here seems miserable but something has to change. Do better. read more

The waiting room was well-populated when I arrived. A client was becoming increasingly frustrated with the tablet sign in. Before I had been there a minute, an employee, whose name I later learned was Sierra, came in, handled the tablet malfunction, reassured a few restless folks waiting to get in, and ushered two clients back to get their blood drawn. She did all of that with a calm demeanor and a smile. After that my wait was short and the other employee who drew my blood was friendly and efficient. read more

Appt at 3:40 booked over a week ago. Drove 45 mins here for my test and the door was locked. Ridiculous. I run a business and I would love to see how long it stayed running with that kind of conduct. read more

DO NOT GO HERE! After I picked up orders from my doctor's office, I walked down the hall to get my lab work done. The door was locked. The hours were clearly posted on the door. It was a Monday at 2:15 pm and they should have been open. My doctor's office suggested going to a different lab because Quest has no phone number you can call. I was frustrated but knew there was a lab nearby. Here's where it gets scary. An elderly lady approached me asking if I knew how to reach them. Due to Covid, she'd left her mother inside the lab quite awhile earlier and waited in a nearby waiting area. She was distraught because she didn't know where her mother could be. All I could say to her was that I would call 911 and NEVER go back to this lab. read more

I had an appointment on Friday, 7-26-24 at 3:30 pm that I admittedly arrived 20 minutes late for, due to traffic from an accident. I advised the employee, Destiny, that I had a pre-scheduled appointment that my employer had scheduled, to get blood drawn, but she told me "we're closed." It was 10 minutes prior to closing time, which I reminded her of. She said "my collection person is already here, and I don't have any more appointments today." I told her she was incorrect, as she had not seen me, but she would not even check her computer for proof of my appointment(*and it was there*). She then told me I needed to have some kind of "proof" that I had an appointment, to which I told her I had an email from Quest confirming the appointment. She refused to see me, and would only tell me the first name of the office manager(Beatrice), and gave me a number that no one answered - it was likely not Beatrice's number, but I don't know that for certain. I have never been treated more unprofessionally, and have contacted Quest's upper level management, requesting follow up on this. I lost 1 1/2 hours from work because of the unprofessionalism demonstrated, and cannot recommend that anyone use this location, or company. read more

Summary; no real complaints and I loved the staff here! When I walked in, the receptionist was gone. That person came by about 10 minutes later to sign in the folks who'd come in. The schedule appears a little messy. I'm sure this might be an isolated occurrence. But while I waited, I noticed the receptionists were frequently in and out. Why does this matter? Well, appointments are scheduled in 15-minute intervals, so I got there early assuming they were running a tight ship. That didn't appear to be the case, from my one visit. I don't have much of a problem- just figured it was worth mentioning. The office is a little hard to find in the building. And a little plain. The waiting room was a little small. This is a medical facility, so obviously no one expects anything flashy. Just felt a little simple in the waiting room. And the office door was so nondescript, I wasn't even sure I was in the right place. More importantly than everything mentioned previously; the staff. These guys were awesome! Super knowledgeable, helpful and professional. The couple of staff members I interacted with were awesome and made my visit super relaxing and comfortable. They were experienced and addressed my questions better than I could have expected. Compared to any other time I've had blood drawn (at my primary doc's, or otherwise), this was by far my best and most comfortable experience. That should be the main takeaway from this review. Ultimately that is what matters. Overall, the office is plain and you might struggle to find it in the building. But the staff couldn't be better. read more

AVOID THIS COMPANY AT ALL COST!!! Can I give "0" stars!!! This company is charging me $715 to pee in a cup for a test that was not even necessary according to my insurance company. Any other lab would charge $30- $100 for the same 10 Panel urinalysis. Because it was sent to insurance company first, they charged $715.36!!!!!Ridiculous! read more

No help from no one answers phone. I need test results done over a week ago. I have signed up with Quest. My doctor has given me his personal access by person. How do I get the results. Do you have a phone number that works!!! read more