1. HMH Cool Springs Lab

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Elizabethtown, KY

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HMH Cool Springs Lab

5.0 (1 review)
Open • 6:30 am - 5:00 pm

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7 years ago

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Heartland Imaging - Waiting are

Heartland Imaging

3.8(9 reviews)
2.2 mi

The only complaint I have is that their check in procedures notification & emails have different…read moretime of arrival. I had one that said arrival 15 mins and saw another that said arrival 60 mins. Overall though they are great!! The staff at the desk, friendly & informative. The technician I had was very nice & had the best bedside manner & was so patient. She talked me through the whole process & answered my questions & concerns even after the procedure was over. She kept making sure I was doing well throughout my entire visit there. The best thing was my Dr got my results back that same day. All of my imaging needs will have to go to Heartland from this day onwards.

Heartland Imaging - Elizabethtown…read more Visited 20 February 2023 (President's Day) After seeing my primary care on 10 February 2023 for an ongoing issue, I was referred for imaging. Due to past experiences, I assumed it would be a long, arduous wait to get my imaging appointment scheduled. I was surprisingly wrong. On 15 February 2023, I was contacted to schedule an appointment. That's 5 calendar days from referral to appointment. That was fast! Even faster was the actual appointment. I was able to get scheduled for 20 February 2023. If you've been counting, that's 10 days from referral to appointment. I was especially surprised since it was a holiday (President's Day). But, they were open and had quite a few others their for their appointments. On the day of my appointment, I checked in, filled out the required paperwork, then was sent back to the waiting area where I was directed to a changing room where all clothing and metal objects were to be removed. After changing, there are lockers to secure your clothes and other personal items. Shortly after changing, the imaging technician called me back for my scans. Overall, the check-in experience was good, and all the staff I encountered were pleasant, but that's where it ended. If you've ever had an MRI, then you know how loud the machine can be (the technician provided headphones, and I was able to make music genre requests. This made the loud noises a little better). Also, depending on which body part is getting scanned, it can be uncomfortable. This was especially uncomfortable for me because I was apparently too long for the machine. I was lying on my stomach with my legs dangling off the end. My shins were right at the edge of the table to it rubbed thee entire time. Other than the unavoidable issues, it was an okay appointment, and I would recommend Heartland Imaging for their fast availability and convenient times.

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Heartland Imaging
Heartland Imaging - MRI room entrance!

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MRI room entrance!

HMH Cool Springs Lab - laboratorytesting - Updated November 2026

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