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Heartland Imaging

3.8 (9 reviews)
Closed • Closed
Updated 1 month ago

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2 years ago

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17 days ago

They are cheaper but getting someone to call you back about results is non-existent and getting the correct results is hard as well.

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3 years ago

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SimonMed Imaging - Louisville - Interior lobby

SimonMed Imaging - Louisville

3.6(17 reviews)
44.7 mi

SimonMed imaging is an X-ray and Imaging medical facility near the crestwood area of Lousiville…read moreKentucky. My dr sent me hear to do a calcium test most as a precaution as a man racking middle age. The center does not take insurances but costs $40 up front to run the test. Setting up the appointment was easy enough. They'd end you a text and through the text you go to the sight to fill out all pre paperwork and upload ids and things. On my appointment they took me about 20 min past my appointment time so they were running behind. Other than that they were very fast, very friendly and efficient. Overall it was a painless procedure and the test results came back clean. Even though it was a precaution test it is always to get positive medical test results.

The quality of care is exceptional. Staff keeps patient fully informed about what is going on and…read moreare very efficient. However, they really need to find a new provider for their billing. I was originally told my financial responsibility would be $322.00. I paid this on the date of service but later received a bill for an additional $522.00. I have had to make several phone calls to their billing department about this and have been told they would investigate and get back to me. Then I receive more demands for payment, and no one ever calls back. It's also often hard to understand what the billing agent is saying due to a language barrier (I speak English). This makes the problem even more frustrating.

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SimonMed Imaging - Louisville - Check in desk lobby

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SimonMed Imaging - Louisville - Exterior

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Interior lobby

HMH Family Care Center Cool Springs - Entrance

HMH Family Care Center Cool Springs

1.8(4 reviews)
2.2 mi

First time patient here!! Came here from a recommendation from a co-worker. I needed to find a…read moreprimary doctor. Scheduling the appointment was fairly easy, got one within a week from the day I called. They even mailed out a packet for me to fill out before my appointment. Arriving to my appointment was abit confusing. The Cool Spring plaza has a couple of HMH family care doctors. This particular one is located in the front of Cool Springs (facing ring road). I parked in the back of Cool Springs, behind this office. I signed in and set up my insurance and other info they needed. I was surprised to have a wait time about 20 minutes. The waiting room was super spacious and a couple of Tvs on and some reading material. Once called back, did normal check up and meet and greet with my Dr and was on my way. Super easy check out and made way to the lab literally a couple of doors down. They were super quick and efficient. I was in and out of there less than 10 minutes. Let's see how it goes when I am sick.

Terrible service! Treated with such disrespect!!! Lastly, we went back to an examining room at…read more1:20. The medical assistant told us we would be seen next because there was only one patient before us. At 2:45 we had not been seen by a doctor or NP. We decided to leave. Every room we passed by was empty and everyone was standing back talking and yet not one person asked if we needed help. Disgusting practice!! I will never take my granddaughter there again. This was the 2nd time a mistake and or neglect was made concerning my granddaughter . I'm reporting today's episode to Baptist Health Patient Advocate.

Heartland Imaging - diagnosticimaging - Updated May 2026

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