The oncology receptionist is extremely rude and offputting. I would not recommend asking for help…read morefrom them.

This is the best and most efficient ER visit that I have EVER had period. Especially in Southern…read moreIllinois. I grew up in Carbondale and had to visit the hospital frequently due to my chronic pain condition. The local hospital was fine for pediatric services, but my care dwindled severely as an adult. Had I known about this place 10 years ago, I would have; without hesitation, driven 45 miles in excruciating pain to receive the exceptionally high quality care that I have received here. The doctor I had was so knowledgeable and willing to explain everything to me regarding my condition and her care plan. She willingly stated that my illness was not her expertise. She then actively sought guidance from the experts by reaching out to my specialist at a major hospital in Missouri. Her commitment to ensuring that she was providing me the best care possible was so refreshing. She believed me when I told her my symptoms and did not hesitate to start my treatment plan. The nurses there were so patient and accommodating. They were willing to learn and admit when they needed help, in an effort to save me from experiencing any unnecessary discomfort. My nurse worked very hard to ensure that I was comfortable and pain free. She was kind and patient and frequently used the words "I'll try" instead of "No". I couldn't have designed a better place myself to treat my pain crisis and keep an eye on my unborn child in the process. I will ALWAYS come here before I go anywhere else in Southern Illinois. I recommend you do as well.

If I could give this a 0 stars, I would. If you are able to deliver ANYWHERE else, do it. Do not…read morehesitate. My 22 year old daughter just had her FIRST baby here. This hospital did NOTHING but TRAUMATIZE her. From letting her be in labor for 44 hours, to trying to take a balloon out of her cervix while it was still inflated, to leaving urine in the bathroom for 12+ hours, and then when asked about checking it for protein (because she was induced for preeclampsia) being EXTREMELY rude. Two failed epidurals, knowing that she is small down there and delivering a BIG baby and letting her rip instead of giving her an episiotomy. DROPPING THE TOOLS to stitch her up and picking them up and using them anyway. Forcing her to basically deliver her baby alone because they didnt want to listen to her when she had to push. Forcing medications on her she didn't want. (Fentanyl and lidocaine). Giving her a DIRTY breastpump to use to pump milk for her son, with the wrong size flange causing her to get blisters on her boobs. Never listening to her concerns and half handed answering her questions. To telling her that her baby would DIE if she took him home because he was not wanting to take FORMULA when my daughter specifically said she wanted to EXCLUSIVELY breastfeed. When my daughter told them she wanted to leave, they tried making her leave her son there. She also told them before giving birth that she wanted to keep her placenta. Upon discharge, it was not given to her. Last, but DEFINITELY not least, after my daughter and grandson were discharged, my daughter asked me to call about her placenta and my grandsons scheduled doctor's visit. The nurse, without hesitation, discussed both things with me, without verifying who I was. Had she been thorough and doing her job correctly, she would have checked the chart and saw that I was not listed as my daughters emergency contact.....but that would have required her to ask who I was in the first place. No new mother should go through this much pain and be treated as terrible as my child was. No new mom should go home and be TERRIFIED to sleep because the nurses want to tell her that her baby is going to die because of not wanting to eat formula. Being a new mom is hard enough. And to TRAUMATIZE your patients.....???? Run away from this place and DO NOT look back. The labor and delivery nurses are clearly only here for a paycheck. Their bedside manners are horrific, with the exception of two or three. Also, 44 hours without food is crazy to do to someone about to go through the hardest physical experience in their life. Please do not deliver your babies here. You and your babies deserve to be safe, healthy, heard and respected.......and it WILL NOT happen here!​​

Horrible service, very unorganized they refused to let me talk to the on-call pediatrician about my…read morenew born daughters constipation after an OB nurse transferred my call.I would not recommend this hospital to anyone this place should be closed down. If you are getting ready to have a baby I would highly recommend going to a different hospital these people don't care about you or your child's well being.