The people that work there are amazing and are efficient and friendly and seem to really care about their jobs. The website is confusing because it always appears that every appointment is taken however, if you go in as a walk-in most times, there is no one in the facility. read more

Always quick "in & out" & lab techs are great. They really know what they're doing

I get blood work done often for a medical condition. I have a history of trypanphobia (fear of needles) ever since I was held down for an injection as a kid. I have not had an issue in a long time. Today, I did. Sandra did a perfect job with the needle, tube exchange, and keeping conversation. I am not afraid of pain- my body just has an unfortunate reaction sometimes. Sweating uncontrollably, loss of hearing, and in worst case- fainting. (Always give your phlebotomist a heads up! Even if you usually don't have an issue) Sandra was amazing. I started to get warm and she immediately jumped into action. Lifted my feet, helped me shed a layer of clothing, and put a frozen water bottle behind my head. I am lucky that such a kind and thoughtful person was there to help me. read more

I have tried to make an appointment both online and through the website for this location; I was receiving an error message. I tried this multiple times with both options without success after getting all the way through the appointment process. Therefore, I called the office direct and the lady that answered was rude and short in my opinion. She indicated I was trying to book within the next two weeks and they were booked solid, which neither the phone reservations or the online indicated was the case. It was showing several dates and times for this location available. She also indicated she could not book the appointment for me, nor was she willing to help me figure it out. She directed me back to the phone reservation number even though I said I wanted to speak to a person, as I wasn't having any luck through either avenue. No one is available through the 888 number as it is a fully automated system. So I have wasted 30 minutes of my life I'll never get back trying to make an appointment as I do not have time to "walk-in" and wait, which was also suggested. Hopefully, my doctor can recommend another facility as I will not be using Quest Diagnostics in the future due to their lack of customer support when there is an issue. read more

Quest Diagnostics - Screen Shot of the calendar showing the availability. - Laboratory Testing Near Me - Exton, Pennsylvania

Would give no stars if possible. Family member came for scheduled appointment and sign said closed for lunch. Sat in car to wait and went back when lunch break was supposed to be done. Sign now said closed for day. Second family member to have a problem there. Contacted customer service but not much of a response. Will try another location or better yet, switch to Lab Corp. Terrible - no need for this lack of customer service. They are a healthcare provider and should be in the business of helping people. read more

I made an appointment online for 9:30 am. I got there at 9:20am and checked in at the kiosk. The kiosk stated my wait time was 72 minutes!!! Why did I make an appointment? I had to fast and was not happy to have to wait that long it was ridiculous! read more

Walk ins and apts at the same time equals LONG waits! The staff doesn't care, they take their good ole time. You sit there 15 mins, 30mins, 46 mins....they don't care. Then an apt comes in and BOOM you are back to where you started. Poorly run, under staffed! read more

I arrived during walk-in hours for my third trimester screenings. I sat there for about a half an hour after the check in said I'd only wait 0 minutes to be talked to and taken back... so I sat there and waited for the half hour to be called back and got turned down because it ate into her lunch break by about 15 minutes. During the COVID risk, I felt this was extremely unprofessional. I was warned about this place and should have listened. read more

I love this location; the lady who runs it is amazing. She is fast, efficient, friendly and most importantly she is amazing phlebotomist. She is an expert blood drawer, no really, you can tell the difference. I hate having blood drawn; detest needles. To make matters worse, I have rolling veins and often I am left bruised and in pain. The lady who works here is a magician. She is amazing and I have never had a blood draw go so smoothly and pain free. My only gripe against this place is that as competent as she is, she is the only employee there. Really, Quest, Really? You cannot hire one extra person to man the desk and check in patients? If nothing else, it is a security issue as the front desk is often left unattended. read more

This is my new go-to place for lab work. I've been to two other Quest locations and so far this is the best. Lisa, the phlebotomist, is the best! I am apprehensive about having blood work done, but when I heard the four people before me leaving with glowing reviews about their experience, I was put at ease. They were right - I didn't even feel the needle going into my arm. THANK YOU LISA for doing such good work! One downside is that it was impossible to make an on-line appointment so I tried my luck and went without an appointment; I waited 35-40 minutes for my turn. From what I hear you have to make your appointment at least two weeks in advance. read more

My new spot! Phlebotomist there knows what she's doing. The ease of this visit led to a great start of the day. Highly recommend this location. read more

I have to take my son for monthly bloodwork due to the medication that he takes. I normally visit the Quest near the hospital but they were closed due to Covid 19. I will not be coming back to this location due to the rudeness of the technician. There wasn't anyone in the office besides her and maybe one other technician that we never saw. We had scheduled an appointment so it wasn't like we walked in 2 minutes before lunch or at the end of the day. It was early and he has to fast for the test. Not knowing how their office was dealing with new procedures for Covid ( yes, we already had masks on) I did what the last office in West Chester allowed me to do. We had pre registered but often they ask you for your insurance card and credit card. I followed my son back to the first office and he sat down and I remained just outside the door - 10 feet from her. She then looked at me and said, "yes?" I then said, "he is my son." She said, "I don't need you." I then said that historically they need my insurance card and credit card." " Oh yeah," she says and takes my card. I turned and walked to the waiting area. She must have realized she was a grade A jerk as she said as she walked out with my son that that only one person is allowed in the room. I was going to say that I had not even entered the room but decided it wasn't worth my breath. read more

I highly recommend this Quest location. The phlebotomist lady who works here maintains the lab impeccably clean, unlike other Quest locations I have been to closer to where I live. Also, I have fragile and tiny veins and have bruised very badly in the past. Have been to this place a few times and never had an issue. read more

my normal location is currently closed due to covid-19, so i went to this location today and my experience was not good at all, my appointment was at 9:30am, i right away noticed that there was a lock on the door and i peaked in through the glass door, there was no one at the receptionist desk, it seemed like the place wasn't even open, there was no sign "Yes We're Open" like any other store, until i seen another woman walked in. so i went in to check in. the nurse that was checking me was very rude and the attitude was not needed in anyway shape or form, like what are rushing for? there was only one other person in the waiting room. my other location that i would normally go too, they were able to receive and get all the information of the lab slip directly off my phone; because my obgyn has sent me an email of my lab slip so i didn't think i would need to print it out because it was never an issues before. so she proceeded to go into the next room and i can CLEARLY hear her say "why do they still send emails to them instead of us" like umm okay i didn't think reading information off a phone would be that hard.... so she came back into the room and was like "you need to come back with that paper printed out, but before 12 cause we don't do no walk-ins after that time, so you either come back with that paper printed out or come back tomorrow" with the nastiest attitude ever.. girl it's not even 12 and you have this attitude for what exactly???? needless to say this was my first and damn sure my last time here. read more