This location as well others I have visited have a greeter with a computer terminal to help with any questions or issues. I self check in with their kiosk and have never had an issue with their people...I think that patient attitude has a lot to do with the way they are ultimately treated! Expect the worst and you will receive the worst. The people at quest are all very friendly and accommodating. read more

My sincere apologies for my petulant behavior at this facility. I, me, myself, made an appointment and did not check the location. So, I had an appointment at another location - not this one. It has happened to me before and I - too stupid, I guess to confirm - just presumed that the location was at the Ellenton facility. Well, I had my two-year-old kicking feet and pounding hands complaint to the personnel, who were all very gracious and tolerant. They really were very understanding and courteous despite my infantile behavior. Making it more ironic is the fact that I actually got in for a blood draw earlier than my anticipated appointment because it was not crowded that morning. I apologize again for my immature and silly behavior, but am appreciative that there were others around who behaved in a professional and welcoming manner. Everyone was first-rate and I will be more careful in the future when I confirm my appointments! Thank-you again for your tolerance of my poor behavior. read more

I've been coming to this location for many years to get bloodwork done and never had a bad experience. Scheduling appointments online is a breeze, and the actual wait time is very short. The phlebotomists are always friendly and make me feel at ease. Shoutout to Aliyah who just drew my blood. I barely even felt the needle. The results are typically available on the app within 24 hours. read more

Cannot believe my luck! In and out in less than 10 minutes, and both Jamie and Kelly, the latter who drew my blood, were super friendly, and Kelly had amazing technique. Didn't feel a thing. Also, so easy to schedule online. read more

Super rude, I went in and didn't have printed forms and she wasn't helpful at all. Had them on my phone. But even as soon as I entered they weren't friendly at all read more

Great service, fast and easy. I signed up on line for an appointment and got one for the next day. I received confirmation and a reminder for on site check in. My appointment took 10 mins and the tech was pleasant and quick. I'm not sure why this place has a low rating but my experience was great. read more

This is regarding Quest as a company. They denied me services which is illegal. Don't let them pull this bs on you. Here is their own rule: When Quest Cannot Legally Deny Services These situations are not allowed: 1. They are in‑network and the test is covered If Quest is in‑network for your plan and the test is a covered benefit, they cannot refuse service solely because: - they "don't like" the insurance - they think the reimbursement is too low - they previously had billing issues In‑network providers must follow the contract terms. Quest's own corporate policy emphasizes that in‑network status obligates them to provide covered services. Meanwhile - we all know uninsureds are getting treatment everywhere for anything, while our insurance is paying for their care - I got denied right here in LWR. read more

I've been here before however, it appears they have fully automated since my last visit....NOT a plus for a customer. Being greeted by two kiosks, a locked ( with keypad ) glass door and a TV monitor with rolling ads for their services and a room full of chairs that rotate people as their appts are displayed on a screen when someone comes out to announce who is next. Very sterile and today we had an emergency...a lady who had just walked out after a blood draw collapsed in the arms of the person who came in to pick her up. She collapsed to the floor and there was no one visible, available, or even an emergency phone on the wall to get help from anyone working on the inside fortress. I pounded on the glassdoor for "anyone" to come to her assistance...she had gone white...and finally someone poked their head around the corner and could see the lady being assisted by people in our waiting room to a chair and opened the inside door. It was disturbing. I left for a bit after experiencing that but am back now to finish my lab appointment. ***The highlight was Leah, my nurse/person who drew my blood...(She deserves 5 stars- and is the only reason that o might ever consider coming back here for testing). Leah- (sp), was welcoming, helpful, going above and beyond to insure that my needs were met and all of my lab requirements were completed before I left....Thank you Leah (sp)...may God richly bless you for the love and care you showed me. read more

The reviews were worse than my experience. I will say I asked many questions of the receptionist and learned one of my three tests was at a different location and they asked if I fasted. I said yes. Luckily I never eat til mid afternoon so ask questions. Customer service ain't what it used to be read more

We signed in, 10 minutes no one went in or out. It was routine blood work so we got out of the way and left. I'm sure others didn't have that option. First time visit, we rescheduled for first appointment in the morning. read more

Quest Diagnostics - Waiting Room. - Laboratory Testing Near Me - Ellenton, Florida

I was greeted by a lady first thing in the morning. The type of care I received high-quality. Katie took really good care of me in the office and took my blood panel. I'm pleased read more

The app/portal has NOT posted any of my results related to this visit and it's been over 2wks. I've been waiting for the NIPT test and checking regularly. I had an apt with my Doctor and found out the results through them since they WERE available 12 days after my lab draws (website says it takes 5-7 days). read more

Quest Diagnostics - Blood draw bruise still here after 1 wk. - Laboratory Testing Near Me - Ellenton, Florida

do not go to this location. I was I physical pain and they refused to take me back. they were rude and nasty. I will NEVEar go back to this location. awfulz read more

Never an issue with my quarterly scheduled blood work. Not sure why so many on here seems to have such a negative review??

I wish there was a negative rating! Staff was rude, uncaring, blatantly lied, and we're very unprofessional. They told me Brittany was the manager (blond nasty woman) Said I missed my appointment when I was more than a half hour early and sat for hours. Oh and my name was still on the board. Shame on you. Used to be the best and now trash. The non Brittany liar should be fired for how unprofessional she was. Check your cameras and see! Bad form! Enough said. The other Quest I went to could not believe how I was treated. They were professional, courteous, timely, and I now have a new office to go to. ​ read more

I don't think it's gonna matter that. I'm leaving this review. This staff seems to be so overworked. The waiting room, the first day I had to go, was packed. I had to wait an hour to be called...And I had an appointment!!! Okay, done! I get to eat now. I couldn't get an appointment in the morning so I had to fast until afternoon! I'm starving Unfortunately, I get a call about an hour and a half later saying that the sample they took was bad. It was degraded while extracting. So I have to go back the next day because I've already eaten something. Unfortunately, the same two girls were the ones I had to face for extracting. I requested not to have the same person do my blood. I don't think they like me for that, because the other girl did it this time and I was hoping she'd be more experienced, but she left a big blood bubble under my skin. I honest to God can't help but think this was deliberate. I guess they showed me! Surely you're good enough to take blood without leaving a great big blood blister. That you ONE job. Little Advise...Try to be super, super nice and try to make them like you. Otherwise, your experience might be horrible. read more

Rude and nasty black supervisor at Parrish location when asked a simple question about a test. I walked out and left. I wouldn't even take my dog there. read more

To go into the ridiculous visit I had last week would take way too long. Bottom line this place is understaffed, overworked & the procedure(s) to come in and out are as "clear as mud"! Try to get an appointment w/their totally automated phone number, good luck ! I feel bad for the staff actually b/c they just flat out need someone at their front desk full time to control their in and out system - this location in Palmetto is super busy. Locking patients out in the heat and then inside until the tech that took your blood comes out to unlock the door and let the next person in !? I feel that this is over-exposing the folks actually taking your blood. OK, I'm done and I pray I don't have to visit this place again any time soon... To be clear this is the location on Hwy 301 in Palmetto, FL read more

No front desk can't talk to a person rude workers waited an hour past my appointment time and was told I just have to wait

I went here and they put my blood pressure as 99/98 and weight in incorrectly switching numbers from 180 to 108 which is very dangerous. The staff needs to be more diligent and careful. read more

Slow, arrived prior to appointment, front desk staff rude the way he spoke to people. I made an appointment hoping that I didn't have to wait an hour, but still was a long wait. Definitely will go to LabCorp next time. At least there you can walk in and be done within minutes. read more

I went twice to this location to pic up a test kit, and the next day to drop off the test samples. Both times I waited for over a half hour just to see anyone that worked there, and when I got their attention, not only were they dismissive and cold, but they were rude about it and told me just to sit down and wait. I stated that I was only there to pick up a sample kit and one lady did oblige me and returned maybe 15 mins. later with my Doctors requested kit. Upon drop off, I was informed by the kiosk I would have a 2 hour wait after having already been there 40 mins. I finally got the attention of a woman who was coming to call a patients name and I told her I was simply dropping off the kit. She said to wait whereupon I told her I was not going to wait 2 hours and here's the sample and that I was leaving. She angrily told me my name and info 'better' be in the kit and I informed her it is, that I followed all the instructions and am returning it promptly as asked to do, and I left feeling extremely aggravated and feeling sorry for all those elderly people spending their whole day in such a grimy pit.. The interior itself was nasty and looked as though it needed a deep disinfecting. Not only was every seat taken, but they were running out of standing room as more and more people continues to enter and check in at the 2 kiosk. They need to get a manager in that place and get it sorted out, because, I, for one, will never set foot in there again, and suggest you look elsewhere instead. read more

This place is a joke, only two stars because the nurses are kind and friendly otherwise zero. Mask requirements in the facility yet they don't supply them lmao read more

Rude must have mask but don't have any ! They need receptionist so bad! Hubby had appointment and was late cause had to go buy mask then they put him on stand by and waiting over an hour and a half and still waiting 9 am after 710 appointment but because they had no masks he was late!!! Worst customer service like a meat shop has better service ! read more

I went to this location 2x, 2 different lab techs. Both of them stuck me multiple times before drawing blood. At least the 1st girl gave up after the 3rd time and called for help (who got it first time). Some of the sticks were not even close to the vein. But today, she was not only sticking me multiple times, but also probing the vein in my hand, which is extremely painful, and she still couldn't get it. She finally got it, but it was horrible. read more

Honestly the staff that assist in taking labs are great. Beyond that don't expect any assistance. You check in on an iPad at the front no receptionist in sight for anyone that needs help. As I sit here there are numerous elderly patients asking each other questions about to check in and trying to figure out how to do it. I made a mistake making an appointment here labcorp is the way to go. this place is not patient friendly. read more

Made an appointment for my 86 year old father. Phone call robot said you could make early appointments for the elderly but there was no such prompt so had to take first available which was in a week and at 1:00 p.m. for a fasting blood test??? Arrived for appt and had to wait 45 minutes while they appeared to take walk-ins ahead of him and others. One women finally asked a staff member who came out to waiting room when her12:45 appt would be . He replied sorry, he was on lunch and couldn't help. Then he said senior staff had a meeting and took all but 2 people to run the place and one of the two was to check in and draw blood and monitor the front door. Very poor management. Only after that patient complained were we all called in. Very rude when taken back and asked if we had an appt. said yes 45 minutes ago! Never going back. Should have read the reviews first. read more

I had to get some labs done and showed up without an appointment and they told me 45 minutes. I had to wait but I was back getting everything done 15 minutes later. Easy in and out! The guy that drew my blood was an EXPERT! Thanks! read more

Appointment at 9:30. 40 people waiting ahead of me. Place is dirty and disgusting. Windows have never been cleaned. Over crowded. Avoid this place! read more

Waited over 1.5 hour while pregnant and with my child and they told me they couldn't take me since they were closing. Completely unprofessional and rude staff and manager. read more

waited over an hour for a blood draw. No communication to let me know they were running so late. Unacceptable.

I have read the previous reviews dating back to 2020 and today 3/2021 there service has not changed. New customers should find another diagnosting test site. read more

I use this office for the regular blood testing that I require for a cardiac problem. I'd say that I'm there every three weeks or so. I make an appointment online, check in online and, without fail, I am seen at pretty much the exact time that I've scheduled. and out the door a couple of minutes after that. The technicians are friendly, professional and competent. I recommend this office without reservation. read more

I showed up to my appointment early not a good idea. That is my fault, but while sitting there I over heard the receptionist tell a patient that they will be remolding and there would not be any assistance check in. SO SAD I WATCHED 5 elderly patients ask for assistance from front desk to help them check in. Quest Diagnostics you forgot about your bread and butter the elderly. I will not be back read more

If there was a zero rating for Quest Diagnostics I would be giving it a zero. I was there yesterday to drop off a specimen and was told I would not be able to as I had an outstanding balance of over $1,300$! I was very upset and admittedly got loud and was then greeted by someone whom I assume was a manager who then proceeded to tell me they would take the specimen after I signed a waiver. She then gave me phone number to call to find out what the issue was. I did that immediately when I got home. Come to find out, the statement was sent to an address I lived at over 32 years ago, the blood work at the time (only routine annual blood work mind you) was billed to the hospital portion of my insurance and not the Dr, pathology portion, as it should have been, where I should have only had a $25 co-pay! So surprise, surprise it will now be showing up on my credit report in collections. My fault, hardly, if I had known they had no current address on file I would have updated them, if they didn't know how to read a simple insurance card I would have explained it to them, no one even asked. So guess who all the responsibilities to set it right belong to now, me of course. I will not be using the services of Quest Diagnostics ever again! read more

And always we are super happy with Quest Diagnostics. As soon as you walk in the door the receptionist, Liz, greeted us with a smile. There is total social distancing. Ariana, the cheerful Nurse took my blood quickly & efficiently. I never felt a thing. We will continue to recommend you to other. Thanks so much. read more

The male in charge at the Ellenton, FL is severely lacking in customer service and professionalism. If he worked anywhere else, this behavior would NEVER be allowed. I've not ever been treated as rudely as I was at my scheduled appointment today. The blood taker was also clueless about how to perform the test I'd been ordered to receive. I'll never go back there for labs. I'd sooner drive 30 miles out of my way. Quest should be ashamed of this employee. read more