Hey y'all! Have you recovered from the annual "love fest" that is Valentine's Day? It's a…read morebeautiful thing to have one day when everyone in the world is possibly thinking about love in some way or another. I would be remiss if I didn't tell you how Cupid, who I affectionately call "Sweet Baby Jesus" made sure I was loved in a special way on Valentine's Day 2023. Okay...so, my day started out really rough because my transportation did not show up which caused me to have to drive myself to medical appointments at Saint Francis Healthcare in Cape Girardeau, MO. That's over an hour one-way from where I live in Illinois. When I got to my first appointment, the doctor was running late, so by the time I was supposed to be at my second appointment, I am way late. I REALLY needed to see that specialist for the second appointment, but I was late. Everything could have ended there. I could have been given an appointment for a month to two months out according to the schedule, and sent all the way back to Illinois having not seen who I desperately needed to see. Thank goodness for me that Sweet Baby Jesus Cupid was working overtime yesterday. When I tell you that the people of Saint Francis Healthcare, CARE! I'm ashamed to admit that I had a complete meltdown when I thought I would not be seen. I'm talking UGLY cry y'all. This was very personal for me: I was thinking about more time without medical treatment that I needed for months, plus that long drive home to think about not being seen. The devastation was real! The team at Saint Francis Healthcare listened and acted. Even though I was late due to another appointment, and they were fully booked, they went to work to see if there was anything they could do to help me be seen. That arrow shot through their hearts y'all! From Volunteer Director Theresa, who patiently and emphatically listened to me cry as I told her the situation, to Practice Manager Ann who ultimately worked with Dr. Thampi, Nurse Beth, and Front Desk Staffer Tisha to see if or when they could fit me in, everyone was willing to try, and that meant so much. I waited in a waiting room to see the outcome, praying that the appointment would be sooner than March. Little did I know that I was going to get more love than I expected from SFHC! Director Ann eventually came and told me that a patient had cancelled, and a spot was open for 12pm. Oh, and Ann was accompanied by VP of Regional Operations, Lisa Newcomer, who just happened to be walking around the hospital and decided to come with Ann. Let the love rain down on me! Who has favor? I do! I do! I started the day stormy, and ended it on cloud nine. Hello somebody! Dr. Thampi was an absolute joy to meet. He is thoughtful and thorough, and I know I am going to enjoy collaborating with him and his team for my healthcare needs. A hospital system whose VP of Operations is visible and accessible to patients is awesome. She was so friendly too! As for Saint Francis Healthcare in Cape Girardeau, MO, I got nothing but L.O.V.E. for them. If you have a medical need and select Saint Francis Healthcare, tell them Kindra Speech sent ya!

Fast, friendly and quality is what I experienced. Dr. Hudson-Kane was beyond caring. She listened…read moreand the medication she prescribed did the job. Everyone from the front desk to the nurses that I interacted with all seemed to really care about me and must love their job.

Pay your copay in cash! They keep your card on file, don't send you a bill, then charge your card…read moreafter they run it through insurance.

Don't use the hospital's lab! Way too expensive. Go to Quest. Pennies on the dollar compared to…read moreSIH. MINDY was the best. Great response/turn around time. You can make an appt. on line or call them and make one the old fashioned way. So much better at Quest.

From the owner: The Quest Diagnostics difference. Bringing together quality, speed, and technology to power…read moreadvanced, affordable diagnostics for all. No trade-offs required.

This is the best alternative for lab work. The gentleman that helped me was very nice and took my…read moreblood very gently. Also, my insurance covered it 100% unlike St. Francis Med. Ctr. that charges you almost $500 just to walk in their door.

Super nice! Will definitely go here for all bloodwork. Was in and out literally. Walked in the guy…read moregreeted me at the door took me straight back got my Info copied my insurance card Drew my blood and that's it! Super friendly! Very clean!

This is specifically for the Bonne Terre location. Unless you have a runny nose, these NP have zero…read moreidea what they are doing. Twice I have been in for medical need and the prescribe a steroid (because they hope that solves the problem) you are better off to see you your primary or go to the ER. This place is a joke of a doctors office. Just google your problem and pay yourself.

This "medical facility" has the non-clinical front desk staff making medical decisions by…read moredetermining if patients should be seen or not based on their assumed injuries. I've never seen anything so unprofessional and dangerous! My husband cut his finger, called Midwest Convenient Care and they told him to come in. Neither a physician nor a nurse practitioner ever saw came out to evaluate him. He walked in to front door, the clerk looked at the towel around his finger, left the desk, then came back and said that they will not treat him and that he should go to the ER. Their website says they perform simple suturing and that is all this was...6 stitches. The nurse practitioner at the ER cared for him without a physician ever seeing him because it was that simple. Rather than treat him as their license and insurance contracts allows at this "Care Clinic", they sent him to the ER where it took significantly longer to be cared for and cost a copay of $500 as opposed to $25. I was instructed by our insurance company to call them to discuss the situation so they had an opportunity to make it right. I did and bottom line, the owners wouldn't even talk directly to us and said we were attempting to extort money from them. How pathetic!! The owners wouldn't even speak to us to tell us this, they had someone else do their office do their dirty work. Cowards! Dr Moniz is one of the owners that was involved per his staff. This is the most unprofessional, inept urgent care facility I have encountered and I've worked in healthcare for over 30 years. I will be reporting them to the state and have a complaint and appeal in with the insurance company. I will not let this go until they treat patients appropriately and within their licensure/scope as opposed to having clerical people making clinical decisions! If I could give them a negative 10 stars, I would. My recommendation to everyone is to stay away from the Midwest Convenient Care locations, whether in Farmington for Potosi.