Came in for an X-ray for my daughter. After waiting a significant amount of time for results in the…read morewaiting room, the PA let us know that my daughters finger was broken. I took the scans to an orthopedic who said IT WAS NOT BROKEN and asked who read the scans because we were misinformed. THEY even put a cast on my daughter. absolutely the worst experience in an Urgent care who not only gave me the wrong diagnosis, made us worry and obtain all theses tests and office visits just to be told it was not broken.

If I could give zero stars I would. I visited this location to get tested for COVID-19, and…read moreprovided my insurance. They failed to bill my insurance, and charged me $223 for this service. When I called and spoke to Raul about my bill, he threatened to send me to collections, even after I explained that they had failed to bill my insurance, who told me that I only owed a $15 copay. I STRONGLY recommend not visiting this location, as they don't understand the concept of insurance or how to bill it. Speaking with Raul is the worst customer service experience I've had, and I hope to help others avoid this same experience.

**BEWARE** Went last…read moremonth with my daughter since she had a bump on her hand that was bothering her, the woman took maybe 30 seconds and first said it was a bakers cyst. She left the room maybe 10 minutes later (longest part of the visit) she came back and said it was a ganglion cyst. Not to worry about it, that it would go away on its own and to try warm compress to sooth the pain. So we try the warm compress and it did nothing at all. We end up going to an orthopedic surgeon and it turns out it was a tumor. Moral of story, avoid this place! Being rushed and giving a false diagnose without even really trying to touch it or examine it isn't acceptable.

Now already 55 minutes on hold to make an appointment. Hanging up. Not interested anymore. It's…read moreMonday 155pm

For an urgent care this place is as slow as molasses.. very inefficient and lackadaisical. The…read morestaff are nice but come on? What are you doing back there? It's an urgent care, no appointment here should be longer than 15-20 minutes. They take FOREVER just to do the COVID nasal swab test. Definitely not coming back here again.

At first I thought the place was clean, receptionist friendly & efficient. I waited maybe 7…read moreminutes. I saw the Dr. she wore a mask which is understandable was friendly & professional. Said she would write me a prescription for an antibiotic to my local pharmacy. This all happened at approximately 11:30 am. I went to pick up my prescription at approximately 7:30 pm. Pharmacy never received the script. I called Circle Urgent Care & they apologized for not having sent the script. I asked the woman on the phone please make sure the script is sent before we hang up. She assured me it left. I was then told once again the pharmacy never received the script. I called Circle Care again they answered "Circle Care Please Hold" for 7 minutes, then the pharmacist said give me the # & I will call. I finally walked out with my prescription at 8:25 pm. The way I was treated was unnecessarily disrespectful. I will not return to that Urgent Care on Victory Blvd.

They don't use well known lab for test. I stuck with $200 lab bill for a simple Strep test . No…read moreone in the office will help when you call to dispute.. I paid $75 for the visit and now have to pay another $200 for the test I didn't asked for. The doctor was great but not for your wallet. Stay away

I would give it a 4.5 if I could figure out how. I was visiting in March 2025 and picked this…read moreoffice due to it's location and reviews. I dealt with: Marzia - Medical Assistant Olga - Front Desk Menucha - Physician Assistant (PA) Sasha - student assisting the PA and all of the couldn't have been nicer and professional. The facility was empty when I got there and I was helped right away. I was pleased to find out that my base fee included a rapid flu and COVID test. Marzia took me right back to the exam room after I was registered and I waited long enough for Menucha that my COVID and flu tests were ready. I would have no problem with using this urgent care again were I to need it. I am a retired RN so I feel that I know if the care in an urgent care facility is good and I received very good care.

If I could give minus zero stars I would, I spent crazy amounts of time getting there (which isn't…read morereally their fault) and I get there early and they tell me my appointment was canceled and they called me ( which they absolutely did not) I explained that they did not and they argued that they did instead of just apologizing. I'm almost certain it was due to antisemitism. they assumed I was Jewish and that they would make me run around like a chicken without a head. they offered no remedu and I heard them mimicking the Hebrew language as I left. it's really sad that such hate exists today. I'm very ill and they probably want to see me die.

What happened? My first visit in 2019 was one of the best medical facilities I'd been too in the…read morecity. Everything about my experience was 100%. It's now 2024 and I've only returned yearly for my annual exams/blood work/refills. Dr. Joudeh used to be awesome. He was attentive, caring, and listened. This last appointment was rather shocking. Not only did he have absolutely no memory of who I was - could have at least read my chart to see why I was there - but he questioned me about a medication I've been on for YEARS and that I should consider getting off of and, catch this, SMOKE Ayahuasca instead! Not just smoke, but do so on the ROOFTOP OF THE OFFICE AFTER HOURS with HIM and a 'small group of others' who meet up weekly. Are you serious? While I didn't feel Dr. Joudeh was coming onto me in a sexual way, what medical professional offers this as an option to any patient at a routine physical exam? Listen, I'm not an expert, but I sure as heck know that smoking 'Ayahuasca' isn't possible and that lacing something with synthetic DMT probably isn't a solid alternative. Also, the staff has really gone downhill. No one calls anymore to refill my script, give blood work details or test results. Every time my script is refilled it's always the wrong medicine - EVERY TIME. I have to call and change it. They charge my insurance for services I've never had. I have notified my insurance company as it feels like fraud. Testing my blood for HIV and STDs yearly is also something I ASKED them them NOT to do, but of course, every time, they do it. They told me its required by NYS - its not. Technically, I am supposed to sign off and STD and HIV testing as these are additional, elective services that are NOT required during a routine physical exam. Also, I have a gyno that handles any sex-life issues, tests, and questions. My personal information isn't just YOURS TO TAKE because I'm having my blood drawn. I'm still IN CHARGE of what tests I want performed, or so I thought. I was basically lied to. Second, things are not nearly as clean as they used be. I was nervous about having my blood drawn. There were three other nurses in the tiny room at the same time, all chatting and busy, while one just kinda took out a needle and wanted to get started. No masks, no gloves (which was the worst offense). I literally had to ask the nurse to 'please focus' as I want to make sure you have your shit together before you start putting needles in my arm. My uncle passed away from staff infection he obtained during a routine blood test - I was nervous. Nothing about this office is worth returning too. They used to be the BEST. Sad. Unfortunately, their focus on elective treatments for bad skin and fatty problem areas seems to be the grease for the wheels, greed and psychotropic experiences are the engine. #anotheronebitsthedust