I wouldn't go for a walk in because there will probably be a longer wait, but I had an appointment at 11:00 and I was helped around 11:05 and got out by 11:20. The two women that were working today were wonderful. I have a fear of needles and the woman that drew by blood was incredibly kind and was trying to distract me by making some conversation. Rating this highly purely because of that woman!! read more

Do not go to quest labs in Arlington, particularly if you don't have an appointment. I signed up for an appointment online paid in advance and did not see an option for making an appointment. It said if you walk in you'll be in and out in five minutes. It took me two hours. The waiting area was tiny so a lot of people had to stand for that long, including some elderly folks, it was hot in there. There was no Wi-Fi and no TV for distraction. There is no water. There is no secretary or person to welcome you in. You have to sign in through a kiosk and a lot of of the patients there could not figure it out. When a employee came in to help someone sign in, they would ask them their information in front of everybody in the waiting room and everybody could hear the person's name, address, and phone number. Once I got called in after two hours, the appointment took two minutes. read more

Don't even bother showing up without an appointment even though they advertise that they will take walk in's. You would get more done sitting at home instead of waiting in a waiting room that I swear they Jack the heat up to make you leave. I have never once been to a business that functions this poorly. They had workers in the back actively avoiding the walk in list. read more

I'd like to give them zero starts!!! The worst ever lab I've been at!!! They are extremely slow!!! Nobody is at reception and they don't give you any information!!! No face masks available! I went inside after more than an hour of waiting and they told me they are not connected to mount auburn hospital! So, I waited for nothing!!! Save your time and go to another place! read more

awful! should have an option to zero. I went there to drop off a stool sample around 1pm, they said to return a day after with an appointment. There were just one person ahead of me. And they are open until 5pm. How to schedule a stool sample of an elderly person, how to predict when it will be ready?? read more

I made an appointment at this location two weeks ago, paid in advance, and confirmed when I received a text asking me to do so. Got a reminder text this morning about my appointment. Checked in at the kiosk as instructed, then was told by the tech that they couldn't find proof of my payment when I sat down in the chair. I showed them the receipt I had received from Quest, but that wasn't sufficient. Eventually the tech suggested I call customer service, despite the fact that I was literally sitting in a Quest office for a service I could show I had paid for. Ridiculous. She was finally able to locate my record while I was navigating automated customer service line (I never did reach a human), and was able to take my blood. I'd rather just pay more at my doctor's office than deal with these jokers again. So unprofessional. I don't know how they stay in business. read more

Absolutely horribly run. Ridiculous waits - plenty of Quest locations say no walk-ins, but this one ALLEGEDLY takes walk-ins. I say allegedly because you WILL NOT be seen as a walk in for hours if at all. I was simply told the stand by list was so long I had to go home. For a simple urine test! If I could give less than one star I would. read more

If you have the misfortune to get Siri, expect to do most of her job for her, get coughed on by her, and then be called racist. I went down to Quest today with a paper from my doctor ordering blood tests. Siri asked for the doctor's phone number. No problem; I provided it. She asked for the doctor's fax number. I had the doctor's email address, which I would have thought would be enough, but I called the doctor to ask what the fax number was. The line was busy. I googled the fax number and gave it to Siri. Then Siri began complaining that she couldn't read the doctor's writing and told me to read the paper and tell her what was written there. I read "urticaria" off the paper. Siri told me that wasn't a word. I googled it. It means "hives." I read the spelling to Siri twice because she didn't catch it the first time and didn't seem to be able to read my phone. She raised her voice and started lecturing me. At no point did I raise my voice at her. Attitude rolled off her in angry, sullen waves. While I was in her office, she had three different coughing fits. She didn't cover her mouth or wear a mask, which is unusual in a healthcare setting where the provider is sick. I offered her a mask. She refused it. As I left, she announced loudly to everyone there, "IF YOU'RE RACIST, JUST SAY SO." If I am racist, it's the first time I'm hearing about it. I would think my 19-year-old black godson would have pointed it out. I have multiple disabilities, and I could have just have easily announced loudly, "IF YOU'RE ABLEIST, JUST SAY SO," if it were in my repertoire to stoop that low. It isn't. A different woman drew my blood, and she was absolutely lovely and professional. But whoever gave Siri this customer service job made a terrible mistake. She clearly hates the public. At the very least, it would be nice if she could avoid passing her respiratory illness on to every patient she meets. read more

I brought my 11 year old son to have routine labs drawn this morning. We attempted to make an appointment online beforehand, but no appointments were available for over few weeks. He had the day off of school, so we figured if we walked in on a weekday right when the lab opened, he could have his blood drawn within an hour or so. We arrived about 10 minutes before the lab opened. There were drug addicts lying in the hallway when we got there, a little strange, but okay . Once the lab worker opened the door, we were the fourth people to check in at the kiosk (which every person in front of us struggled to use). Upon checking in, the kiosk told us that the wait would be 30-60 minutes. Okay, we expected to wait as a walk-in, no big deal. We sat there for over an hour. During that time, two other lab techs walked in to work. At one point, one of the lab techs walked out for a break in front of a waiting room full of people. During this time, the drug addicts were stumbling around the waiting room, huffing from an aerosol can, swearing at other patients. Eventually one of the lab techs came out to call one of the patients that had an appointment, and an older patient asked about the wait time for walk-ins. The lab tech rudely yelled at the elderly patient that they were fully booked for the day and were not planning to take any walk-in patients. There were at least five walk-ins that had been waiting there for over an hour. When were the lab techs planning to tell all the walk in patients that they weren't planning to take them? We left without having my son's labs drawn. I have worked in healthcare for over 15 years, I have never seen or experienced such awful patient care or customer service. We will NEVER go back to a quest lab. read more

Over the course of many visits to Quest Arlington, the waiting room has never been strewn with cups. Moreover, I have only been treated with kindness and professionalism, including I went in for a blood draw immediately after a doctor's visit. There were no orders for a blood draw. Thinking that I got to Quest too soon, I left and returned a week later. Still no orders. The technician remembered me, went to my doctor's office, and rectified the situation (my name had been misspelled). I always go without an appointment and have never waited long. The staff are always efficient and pleasant. read more

Rude worker, confusing check in, no water cups. I was there just to drop off a test, but the check in menu has a hidden option for that. Even then it won't work and one of the workers told me to check in properly and walked away not showing me how to do so. I ended up just checking in 4 different ways to see if any of them worked. read more

Doesn't respect appointments. Very long wait. No cup to drink water. No receptionist. Small and lame lobby.

They don't even deserve one star , I went for drug test for my work the person there was mean and unpolite. I couldn't make online nor by phone . First time she told the bathroom was broken, when we want the second time early the same person was trying to open the door and couldn't . With the same attitude she sent us to a location that doesn't do test for Quest Diagnostic. Finally we manage to found a location in Brookline , they were very nice and professional. Edward read more

This place is terrible. Impossible to schedule a time. Always a long boring wait. No trash can in the bathroom. Make sure you ask for wipes and you have to toss them in the hall. Really. And you have to use a sink in the hall, Go somewhere else. read more

Made an appointment by phone (automated system) for a blood test . I showed up 5 minutes before my appointment and signed in through the digital kiosk (automated system) . It treated me like a walk in and gave me a 1 hour wait. All of the automation here just wanted my time. Talking to the person on site did nothing. They said that I should have made an appointment online (even though calling says to make an appointment by phone) . Total train wreck. Go somewhere else. This place is so backed up that there are 12 people in a waiting room which is supposed to only allow 5 people. But again there are no people to enforce that . read more

I went here for pre-work testing. I was given 3 business days to get the testing done, so unfortunately I had to go as a walk in because there were no appointments available within that timeframe. I arrived at 1:30 on a Friday and waited as I moved up the queue. At 4pm I was FINALLY next in line but I did notice a sign that said work testing ends at 4 (even though the office closes at 5). At 4pm, the woman working there rudely kicked anyone out who was there for pre work testing and said "come back on Monday" before slamming the door. She was incredibly rude about it and rude to anyone who asked her questions of any kind. There is no one at the front desk so there is no one else to talk with if you need assistance. My advice: STAY AWAY! read more

In attempt to save money, I decided to find an in-network provider for blood work. Despite the consistently bad reviews of Quest - I decided to give it a try - how bad could it be? The two stars goes to the kind staff who are doing the best they can. As someone else noted, it's clear these people are overworked and underpaid. No one is manning reception - so no way to call in. I took time off work to visit the Somerville location and there was a sign in marker 'closed today.' Ok.......so the nearest other location was 22 mins drive in Arlington - I went for it. There is a self check-in system, and they can send you a text to enter all of your personal info by phone while you wait. I did that to save time. when it was my turn, the nurse told me the system doesn't sync with their computers - so heads up - don't waste your time. The nurse was really great, but her computer was freezing, and it literally took her 10 mins to enter my address info. The blood draw was painless. The only weird thing was that I could over hear nurses telling urine sample clients to not flush the toilet after their urine sample. So when it was my turn, the toilet wasn't flushed - gross. I wasn't sure what was going on with that, so I didn't flush either, but then I asked and they told me to.......so weird. Also, they ask you to wash your hands outside the bathroom - so that is also a little gross to have to touch the doorknob of ppl taking urine samples w/o washing their hands first. Overall, praise to the staff, and it's clearly a management problem. I might keep going to save money. I really hope they don't mix up my samples - I don't have a ton of faith in that. read more

If there was a negative 5 rating I would give it to this incompetent place. I had an appointment, I had paid for a test, I had email confirmation, I had text confirmation. Yet when I showed up there was no one there. Waited an hour, in a waiting room with dozens of people during a pandemic. Then they said I wasn't in the system. Told me to pay again. Which I did. I went on line and registered and paid again... Still wouldn't give me the test I had paid for TWICE! and had gotten confirmations for. Absolute disaster. Horrendously managed. DO NOT USE QUEST . They are a complete ripoff and incompent and unsafe set up. read more

I'll start by saying that this is my first Yelp review. I have never been so compelled by poor service in my entire life to write a review, but unfortunately here we are. As a healthcare worker myself I understand that it can be frustrating working with a diverse population every day, and that employees may be rushed or stretched thin. However, there is absolutely no excuse for the rude and unprofessional treatment I recieved from the staff at the Arlington facility on 12/29. I find it absolutely abhorent that staff working with a vulnerable and medically fragile population daily could be so unsymptathetic and unwilling to help patients in navigating their appointments. Employees did not wear name badges, however I was served by a stout African American woman with curly hair. This particular employee seemed deeply dissatisfied with her line of work. I cannot imagine showing up to work every day so apathetic and unkind to the patient population I was serving. I do hope she is either able to make peace with her work, or find employment in a different profession. To start, the waiting room was littered with used drinking cups. I saw multiple other patients come in, only to be turned away from testing as Quest had run out of face masks for the day and they would not be seen without them. I cannot fathom how a heathcare office would not stock appropriate amounts of masks. I noted that the employees entered the waiting room still wearing gloves from the patient care area, which is a significant health violation in my work place. I arrived on time for my 3:00 appointment, and signed in using the kiosk. I was called back a few minutes later, and asked for the registration code. I had saved all communication about the appointment, but after about thirty seconds of trying to pull up the correct code, the employee told me to return to the waiting room, and she'd call me back after I'd pulled it up. I was sent back to the waiting room for over half an hour, watching other patients come and go, including several walk-ins. There were times that I was the only patient in the office, yet I still was not called. At one point I asked this employee if I should make another appointment, and she told me "no", with no further explaination, and closed the door on me. I later showed her a numerical code and bar code I'd recieved from Quest, and she told me this was not the correct code. The employee was unable to assist me in locating the correct code, and again dismissed me in under a minute saying she had other patients to see. Again, I had all paperwork saved, I was just not able to immediately locate this code. The employee did not offer to help in any way. I continued to wait. Over an hour later at 4:15pm the second worker came to the waiting room to dismiss all those still waiting, as testing ended at 4pm. At this time she told me I would need to come back the next day. I would have been happy to leave and reschedule my appointment If I was told this when I was first seen at 3pm. I now have to take off a second day of work to get this testing done. I will note, I work in adminsitration for a large Massachusetts hospital network. We are exploring other testing companies for routine lab tests. From what I hear from my colleagues and patients, my experience with Quest is not unique. read more

I have just moved to MA and used Quest in Virginia for years. They have the same kiosk system for checkin, the same schedule vs walk-in process, yet it admittedly went smoother in VA. There was just one worker at this location. With four people scheduled per hour plus walk-ins, there is no leeway for special assitance or special requests-- and boy she was getting a lot of them. Plus let's be real-- we are a group of hungry, ornery people because we are fasting, right? So there were some demanding people getting frustrated. This technician handled it as well as she could. And she is an excellent tech-- I have to have many tubes removed so I have seen alot of them and the little pinch was all there was. I am giving her the 5 stars. Management-wise, this location seems like it could have a second technician or a reduction in the number scheduled per hour if the walk-in rate is high. People were there for job testing, etc., where they cannot get appointments ahead of time. read more

Very positive experience. Signed up (i.e. selected a date and time) on-line for a routine blood test which was part of an annual physical done elsewhere. The lab was busy, but the patient sign-in system was good and I was taken at the time I was scheduled for. The technician was both pleasant and competent and the procedure was painless. This lab has been a reliably good one for me over the years (I am 74) and I am pleased to see it continues to be so. read more

How can you give a lab test a bad review? They draw your blood, you go. Make an appointment first. The end.

Horrible current Techs ..... rude, paranoid, very loud, and bullies. They bullied me, an Asian American, into a situation where I was forced to go to another location to get testing completed. During a work day, remotely working, where the appointment was set in advance in the morning, they harrassed me constantly with small things (loudly state reason for appt. and appt. code etc.)...and kept reminding me I could go elsewhere for the test !!! Names of the techs who ganged up to bully .... Agonis (main) and Rina.......??? Went to another specialized Quest Center over 10 miles away and was seen in a professional & friendly manner. Main issue was waste of work time & emotional suffering! read more

The staff did not show up at their opening time of 8:30 and people waited more than an hour before they did. Also, the bathroom used for collecting urine samples did not have a working sink to wash one's hands. There is no place to hang bulky winter coats. The staff are underpaid and over worked. The management of Quest is failing. read more

Absolutely terrible. The staff is extremely rude. We had to wait almost an hour to have blood drawn. She kept saying her computer froze and she couldn't enter my information in the system. I have never seen this kind of service anywhere else. There were 3 people that literally kept moving around doing nothing instead of taking care of their customers. read more