Stayed overnight 22-23 December 2023…read more I had a short stay, but it was good nonetheless. I booked 1x double bed for two using the Hilton Honors app, but I was upgraded in the days leading up to my stay. Thanks, Hilton. My flight arrived late on the 22nd, so I used the app to inform the hotel that I would be checking in late. The hotel was easy to find, and although I checked in really late (after midnight), the hotel staff was friendly and welcoming. The room was a bit small, but it was sufficient. The bathroom was clean, but there were no wash cloths available, and since I was leaving that same day, I didn't even bother asking for one. I love that they have large bottles of body wash, shampoo & conditioner, and hand soap for guest use instead of single use toiletries. The complementary breakfast was amazing. I had mushrooms, roasted tomatoes, ham, and hashbrowns. There was also this egg roll looking vegetable log. It was delicious. There was also a cereal bar and a waffles maker. The coffee maker had options for various coffees, teas, and hot beverages. I think the breakfast was the best part of my stay.

On our recent London tour we took several days to visit with our daughter & the family. This was…read morethe nearest Hilton hotel & it turned out to be very nice. I judge hotels based on their showers & mattresses. This place came out very well on both accounts. The rooms were fairly small but adequate with a king sized bed. The bathroom was adequately appointed. The included breakfast was okay but least impressive of the 4 hotels we stayed at. It price was good & it was centrally located, if you can say anything is centrally located in England. I recommend this place in Croydon/Norbury.

Please spare yourself the agony and frustration of staying here. Nothing else was available so I'm…read moretrapped at this dodgy piece of outdated trash hotel. Fire alarms going off all hours of the night for no reason at all! A crazy employee opened my door while I was in bed for a floral arrangement delivery...they could've rang me from the front desk....but No too lazy for proper protocol here. Some of the staff attempted to accommodate me as much as they could given the circumstances however its simply not enough. I can't wait to leave this hell hole.

The hotel staff are great and are very willing to help which is a luxury upon checking in and while…read moreasking for directions. I checked into a double room as a single person and was upgraded to an executive suite which was a pleasant surprise. Here are the pros and cons of the hotel. Pros: - free parking below the hotel - ultra convenient - check out time was noon - hotel room was well cleaned and had a few perks like a bathroom and slippers - although the hotel is far from the center of London, the walk to the train station is very close by - free WiFi which had a good steady connection (but I think this was because my room was upgraded, otherwise I would have had to pay) - bed was really comfortable with proper linens Cons: - no clock in the room (I found this very odd) - wakeup call was 10 min late - inadequate lightening - several bulbs burned out and not replaced which made for a dimly lit room - breakfast buffet downstairs was way below par for nearly paying £15 - many entrees were not re-filled, only one approach to the table for coffee and tea, had to go up front to pay because server could not be found, used dishes were not cleared off the table in a timely fashion and finally the selection of breakfast items were horrible. Overall this hotel exceeded my expectation with the room upgrade for the price I paid coupled with excellent customer service. However, the room's minor offenses were very incidental next to the restaurant's inadequacies.

Cleanliness, location, reception and service at least 3.5 to 4 stars. However the mattresses and…read morepillows are very thin and I could feel the shape of the bed springs on my back the whole nite. Didn't help as well when we could hear the karaoke going on from ground floor till late. Not recommending n never coming back!

I stayed at this hotel a few years ago and enjoyed my stay. I re-booked, this time with my mother…read moreand brother, and encountered an utter disaster. Despite the fact that the staff are very friendly and attentive, the hotel leaves much to be desired. The bathrooms have mold clinging to the grout and the bathroom in one of the rooms looked more like a murder scene.

This place had a great deal more luxury than some other places I have stayed at in the area. It…read moredoes give you a sense of paradise and it is quite stylish inside. The rooms may not be as grand as the rest of the hotel's interior design but they are decent enough to stay in for a few nights without disappointment. The service here is pleasing and there are opportunities for food and drink and all sorts of times. This is possibly one of my top recommendations for staying in Croydon.

Visited this because it was near a Bed and Breakfast in South Croydon. Location is easily…read moreaccessible by walking from the Tram station via a brisk walk. The food was a bit pricier than what I would expect, but it was a nice establishment and had plenty of variety. My wife and I each got the 2 course for £12 deal. The portion-size was good and there were vegetarian options for my wife. Service was frequent despite the busy-ness and our seats being behind a pillar. The interior looks nicely furnished but doesn't demand a suit and tie.

Now, this is what I call good service!!! Dean its been fantastic!…read moreFood was alright, had the steak and it didn't really taste as other steaks that I have tried. If you go for it get a sauce with it. Had the the tomato soup to start and it was also just good, I thought it could taste a bit better. Recommend this place, loads of space and really good bar & garden area.

The location is the reason I chose this hotel as it's next to the East Croydon station which can…read moreeasily take you to London Victoria, Gatwick airport, and elsewhere. Although the bed and bathroom were clean, the couch that was in our room had crumbs and such. I felt like the important stuff to be clean was, but everything else could use another vacuum or wipe. If you're staying with more than 1 person, you will have to ask for more towels. The TV and air conditioning worked well. You can get free coffee and tea at the reception area. The hotel is very secure with multiple places to scan your card to enter although the staircase is one place they shouldn't have you scan for fire escape reasons. Check in and check out we're quite easy. Although the price was exceptional, I have stayed at slightly nicer places for the same price. Overall, I would recommend this hotel for Croydon visitors. The breakfast options at the restaurant Thyme are not free but are worth the price. The staff is lovely, and the food is delicious. You won't find another more convenient breakfast option of better value.

Don't go there. I could never recommend it. When there are loud noises that keep you up each night…read moreand they say they'll help they won't. If you call to complain while during your stay they'll say they can't do anything until you check out. When their staff harass you and and make you very uncomfortable they will lie (the manager) about all of the above, and when you speak to customer services (please watch out for Deborah, it's a long time since I've spoken to a woman who made me feel like there was a demon living inside her where a soul should be) after you check out they will be rude, belittle you, infer you are a liar, put you on hold while you are speaking and are devoid of empathy and imo humanity altogether. So after you've complained and had an experience similar to me, make sure you do what I'm about to do which is speak to the 'Trading Standards department'. Just pick any other hotel, in fact any other chain, £20 quid more isn't going to kill you, the stress of Premier Inn won't be good for your health, especially not at the Croydon Town Centre branch. P.S the food gives you food poisoning in my experience, doubly not worth the risk.