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Queen Bee's Cleaning Colony

5.0 (1 review)
Open • 7:00 am - 7:00 pm

Services - Queen Bee's Cleaning Colony

Deep cleaning

Maid services

Move-in or move-out cleaning

Queen Bee's Cleaning Colony Photos

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6 years ago

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I've used Rosie Cleans a few times now. First for a move-in cleaning as the prior owners left a…read morebit of a mess and I'm now on a schedule to have them clean bi-weekly. Their prices are a bit steep compared to what my boyfriend was used to with cleaners in his old home, but in my opinion, it is worth it. I'm super picky about cleaning my house and thought the cleaners my boyfriend had at his old place didn't do as thorough of a job as I would have liked. But unfortunately, in our bigger home and with all of our work responsibilities, we just didn't have the time to do a full house cleaning as often as we would like. So I found Rosie Cleans (I actually found them a year ago when I was in Summit but we were out of their zone). So far, I've been happy with Rosie Cleans. The manager, Cecilia, is very open in communication, letting us know when something comes up that needs to be rescheduled, checking in to clarify instructions, following up post cleaning, etc. She also was able to squeeze us in for our initial cleaning when online it had looked like there was no availability for months. In terms of cleaning, the ladies who handle our home seem pretty thorough so far. They take everything off the tables and countertops to clean (versus lazily dusting or wiping around things) and I've seen them actually on the stairs cleaning between the railing balusters. This past week, my mom was in town and even she was impressed. Finally, I also really like their online scheduling system. So far it has been pretty easy to add and remove certain items for individual cleanings which is something we're definitely going to be taking advantage of going forward.

We want to start off by saying that the cleaning was not great. There were many areas that were…read moremissed, even they were obviously visible (please see the photos). What aggravated us were the excuses as to why some of the work was not done properly. Due to that, we have decided to write a review and share our experience. We made a mistake even giving $100 tip. 1. We had to finish their work in the end of the day. The bathroom on our first floor was not cleaned properly. Ivan was in charge of it. The bathroom on our second floor was cleaned by a lady (we do not know her name) who did a better job. There were other clients online that had a same issue with the service provided by Ivan. 2. They are not equipped to clean a garage, yet they accepted it. Of course, then, we had the expectation that they would do a good job. Since it's been accepted, they might as well do it right. Again, Ivan was the one working on the garage. The equipment were not too difficult to clean. Ivan left the shelves and our equipment so dusty, especially the floors (and manager's comment is that they do not clean unfinished floors). Then again, why accepted it if he would not clean the floor. Please see the photos. 3. They arrived late, which support the other negative reviews online. The agreement was 11am. They arrived after 12pm. We had plans that we had to delay. We were notified at 10:29am, only half an hour before the agreed arrival. However, this is not a huge deal to us. But just want to give everyone a heads up that there is a large chance you need to wait. 4. Ivan's "walkthrough" was rushed. We understood that it was late in the afternoon, but the time of the day should not affect the service. I pointed out to him the bathroom on 1st floor, but we felt it was ignored. He was on a rush. Also, it could be a language barrier since he had a difficult time communicating in English. We pointed out the shelves with dusts (please see the photos), and same reaction of not wanting to do it. 5. The manager offered that they would return and clean the untouched areas. It's late in the afternoon, and we had to leave the house. I do not think it is fair to us to wait again. In addition to that, it is not acceptable to send the same staff (Ivan) who did not do a good job. If she offered to send the lady who did a better job, we would have considered. But she kept insisting to send Ivan back, along with the other lady - even we emphasized that we do not want him to return. Please see the photos. I would not recommend their service. We thought we would have a great first impression, however we did not. We are trying to find a good cleaning company since we are new in the area and just recently moved from a different county. Also most especially, we need a consistent one because we are buying another house. We wanted a professional service. Unfortunately, we are disappointed. Update and response to the manager: 1. It is NOT true we are satisfied. Clearly based on our review, we are extremely disappointed. 2. There are no "agreements" discussed prior to the cleaning. They left our curtains, window boarders, mirror behind the bathroom door, master's bedroom side table, toilet bowl of 1st floor bathroom, shelves and multiple areas untouched. 3. There are three residents in the house who witnessed the poor service. Therefore, they have the right to submit their reviews, regardless of the number of point of contacts. 4. Regarding the manager's comment about responding to her prior writing the reviews - we have had multiple conversations via text. Yet, the manager is not listening to our feedback and preference. As mentioned, she kept insisting to send the staff who did a poor job. She should send a different one. She did not grant our request.

Queen Bee's Cleaning Colony - homecleaning - Updated October 2026

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