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    QualityAir Solutions

    1.7 (11 reviews)
    Closed 8:00 am - 5:00 pm

    Services - QualityAir Solutions

    Air duct cleaning

    Insulation installation

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    photo of basement Tom did not want to enter because of it being "too muddy"

    DO NOT USE THIS "COMPANY". After having to reschedule 3 times in the span of almost 2 weeks due to various reasons claimed by the company, and burning 9 hours of my own PTO, Thomas Goddard (Tom) finally showed up to my house. He arrived at my house at noon, 2 hours earlier than what was scheduled, which is shown on my motion camera. Prior to him showing, I called him twice over the previous 2 days to confirm the time and had to leave voicemails each time. He then proceeded to sit in my driveway for the next 2 hours, also recorded by my security camera. Once I was home at 2:10pm, Tom began to look under the house into the crawlspace and claimed he couldn't perform the job due to it being "too muddy", not having the proper clothing (Tyvek suits), and not wanting to track mud into my home. Despite me assuring him that that didn't bother me. What is not understood is why access to the crawlspace was not communicated prior, nor why he sat in my driveway for two hours prior to the scheduled time without returning my multiple phone calls and voicemails. Seems to me he had plenty of time to prepare and plan for this job but simply decided not to. He also stated he had actually listened to my voicemails, not acknowledging that he could not return them. After refusing the job, he then tried to reschedule for a 3rd time on the weekend, after he also stated he doesn't like to work weekends. After we penciled in for a Saturday, he proceeded to upsell me their additional services that were outside of the Groupon promo to complete the air duct cleaning on my entire home. After all this I called the company number listed which went straight to Tom. I told him that I intended to go with another company and asked how to go about a refund for the deposit I already paid. The call was then disconnected so I called back immediately, giving Tom the benefit of the doubt for hanging up on me. He answered once again, and after being asked about how to get a refund he stated "Go through Groupon" and hung up immediately again.

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    1 year ago

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    7 years ago

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    QualityAir Solutions - airductcleaning - Updated May 2026

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