God forbid you ever find yourself in a wreck that is NOT your fault 11 hours from home and the…read morepolice call these crooks. My husband almost died in a wreck yesterday, but Joel felt the need to jump down his throat about not coming to get his medication out of his truck the day of wreck. Truck is absolutely totaled and jaws of life were used. He won't even let us see what's in the truck unless we pay $600. We told him other insurance co will be paying it, but the police have given us no information yet. We even called the police and they said they won't have a report ready for 7 to 10 days. We explained We live 11 hours away and really need his items out. They didn't care. This is absolutely not common practice to withhold belongings after a wreck, and attorney will be called tomorrow

Would give this company 10 stars if I could. Joel and his team went out of his way to make sure I…read morewas back on the road as soon as possible. Broke down outside of the city and he picked us and our dog up before the sun set and starting working on the car that same night. He even came to pick us up from our hotel the next morning to get us back to our car. He got our car working the next morning (on a Sunday when everything else was closed) and we were on the road by noon. Would've been absolutely screwed without him. Price was super fair for the service we got. Would recommend to anyone.

Two days into a 14 day road trip, Kenneth from Fairway rescued me, my wife and dog with his tow…read moretruck from the middle of no where and even carted us to a car rental outfit. The rental car proved unnecessary because Audra and her team got our car, and us, back on the road in a few hours. Many thanks!

While traveling through Carlsbad I got a flat tire. My insurance company sent a driver from fairway…read moreauto to put on my spare. Not only was he friendly and quick, he also suggested a tire shop that got me back on the road. Thank you so much!!!!

I locked my keys in the car today while in Carlsbad NM. Tony was out within 20 minutes and saved…read morethe day. Would highly recommend.

They took a month and a half to fix my car. And also, is it common for them to siphon the gas out…read moreof your car and not replace it? I've been to other repair shops and NEVER got my car back with a completely empty tank that couldn't even register the miles left to empty because it was so low. Keep in mind it was full when I put it in their custody. I was charged for a balance and alignment, but of course my car didn't get that. They have the worst customer service and are very poorly managed and it's very obvious. If you have State Farm and have the misfortune of wrecking in Carlsbad, do yourself the favor and pay to have your car hauled to literally anywhere else in the world. I've NEVER had to deal with so much bull.

This is the only tow service in Carlsbad that answered first ring of their 24/7 emergency line for…read more1. And in top of that everyone else would NOT perform the roadside service I needed. I guess they are too good for it now that all the money is in the fields w the big trucks maybe. This includes that locksmith service that advertises itself all over town. They never answered until 4 hours later! Don't underestimate this company. I found them to be above and beyond compassionate.

Car needed a tow, radiator stopped working and killed the engine, and Elite Wrecker was there to…read morebail us out. The owner came out in his pickup and gave us a ride to our hotel while the tow truck came and got the car. The ride was very much appreciated as squeezing multiple people in a tow truck is not very comfortable. As well, he gave suggestions for places he trusted for car repair and since we don't know the area, the suggestions were very much welcomed. Also gave us a call in the morning to make sure we were aware that the car was taken to the repair shop. Great service. Perfect attitude. Very trustworthy.

I really tried too hard to give these jokers my business. Elite Wrecker needs to tow the drooling…read moreguy off the phone ASAP. Are they even a real business? They literally couldn't make a sale I was trying to shove through their poor customer service skills..