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    Quality Suites

    2.1 (13 reviews)
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    Candlewood Suites New Iberia - Stains on the ceiling

    Candlewood Suites New Iberia

    (12 reviews)

    $$

    Absolutely Unacceptable Experience - Never Again I don't…read moretypically leave hotel reviews, but I feel a responsibility to warn others after our experience at Candlewood Suites. We stayed here for two nights at the end of a family trip. The first part of the week we had been with relatives, but chose to get a hotel for the final nights so our hosts could have space to enjoy time with their adult children. We arrived at the hotel around 9:30 p.m. on Friday, already exhausted from a long, wonderful day with family. As we checked in, a friend who had arrived for the same family gathering was checking out--not even 30 minutes after arriving. She had already been moved twice due to the condition of her rooms and warned me to find another hotel. But given how late it was, and assuming surely not every room could be that bad, we decided to stay. Big mistake. The first suite we were given had not been vacuumed. The nightstand had sticky, stained surfaces from old spills. The toilet had hair on it, and there were beer bottle caps on the closet floor. Still, we were tired and trying to stay optimistic. But when we pulled back the sheets, what we saw on the bed was truly unacceptable and unhygienic. I won't go into graphic detail, but it was vile. We called the front desk immediately. To their credit, they moved us to another room without hesitation. Unfortunately, the second room, while not as disturbing, still was not clean. The overall standard of cleanliness throughout the hotel was simply not acceptable. We made it through the stay, but I left feeling like I needed to scrub everything--myself included--when we got home. I will never stay at a Candlewood Suites again, especially not this location. Do yourself a favor and look elsewhere.

    This is NOT the place to come if you are tired after a long day and need a hot shower as well as a…read morecozy spot to lounge, unwind, and recover! The carpet was damp, the rooms smelled of smoke, and we found out that there wouldn't be hot water after taking a shower for over twenty minutes. Following my communication with the Manager and General Manager regarding these deficiencies, every staff member who followed up with me and my wife repeated irrelevant details about receiving points for future reservations. None of the reps seemed to be able to understand that this planned anniversary visit to this Candlewood Suites location was a nightmare that translated to a "Zero resolution! There were more than five (five) phone conversations and five (five) written correspondence. Initially, we were given vouchers for breakfast goods and 5,000 points for future reservations, which, considering the $257.00 (approximate amount) that was paid in cash, I felt was insulting. On Friday, the check-in time was approximately 6:45 p.m., yet it took nearly an hour to receive livable quarters. The bed in the first room assigned was broken. Due to problems with top mattress wear and box springs, the mattresses swayed to one side! There was an overpowering, almost sickening scent of smoke in room 216. We needed to take off our shoes as soon as we reached the room after traveling for more than 4.5 hours, which is why we found the damp carpet! Big error, everyone's socks are wet! We were then moved to room 316 where the phone cord had been pulled out phone causing it not to work. Although IGH had scheduled the accommodation here with the assumption that it would only take ten to fifteen minutes to get to our destination in Breaux Bridge, Louisiana, the end destination was really about an hour away in the other direction not even considering the state of traffic! The second room was better since, to our surprise, the room smelt well-maintained, and we could immediately tell that the bed was in good condition and feel that the carpet was dry. With dinner reservations drawing near, we had no choice but to turn on the shower and let it run until the water reached a temperature that was just right for a shower--something that never happened! We were informed that "upper management had already been made aware of the problem and someone was coming to fix the problem" when we questioned management about the lack of hot water on the first or second day! It was only shortly before check-out that the unexpected situation of hot water became accessible, thanks to the morning ritual of washing faces! Every member of the management team kept promising us the same thing: "We would make sure the hotel manager knew what our complaint was," even though we had already done so multiple times during our stay. The executive management team at IHG received training that mandated they do not take into account any variation from the shoddy script, much like primates receive training. For me and my wife, this anniversary weekend was about getting away and spending quality time together, not about spending endless hours complaining about accommodations and amenities that are standard in the industry. Instead, customer service consisted of being offered peanuts for what they considered a minor inconvenience. This is what we refer to as a "TOTAL LOSS"! P.S. The IHG Management Staff received a zero on our rating for how they handled this matter! Employees at IHG performed every action that could be done incorrectly, acting as though they had perfected their actions!

    Quality Suites - hotels - Updated May 2026

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