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    Quality Suites

    3.8 (33 reviews)
    ModerateHotels
    Open Open 24 hours

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    Jason D.

    This is a great hotel ,I really enjoyed my stay here . It's convenient it's close to stores restaurants,and the expressway. In the evening they have a social hour in which each guest gets two free drinks , or beers . They offer a pretty nice breakfast in the morning til 9:30 am , and 10 am on the weekends. The room had a real nice couch in it and beds were super comfortable. Front desk is super friendly,and helpful.

    ADA COMPLIANT SHOWER
    Jan L.

    While the building was very clean and some of the staff were very nice, Great breakfast! I had real problems with the night clerk and the female manager. The GFI in my room kept tripping (7 times in a 2 night stay, shutting the power off to the room and bathroom. When I called the desk the first time it happened, the night clerk said"what do you want me to do about it?" He also failed to give me my wake-up call either morning. I am handicapped, and booked a handicapped room. The bathroom was a plain walk in shower, and the sliding door would not stay closed. So I had to try to balance myself and shower while holding the door closed. VERY UNSAFE as there were no grab bars, no seat, and the shower head was not adjustable!!!! When I complained to the day manager about all of the above, she told me that it was an old building, and that the shower met all ADA standards. She also told me that they had shower chairs available. I will try to post a picture of the shower vs a true ADA shower.

    Large stains on couche and linens. Changed to a different room. New room also had big, gross, stained sheets. Plus other major problems.
    Curtis L.

    Upon walking into our room, room 404, we immediately noticed the couch was stained, so no one wanted to sit down. Checked the beds and noticed large stains on the sheets. At this point we were so grossed out we called the front desk for another room. Second room had even bigger stains on the sheets. At this point, it was 1AM and we were so tired we just said, "Forget it. All of the rooms here must be like this." So, we pushed the stained parts away from us and tried to get some sleep. When I woke up the next day, I walked to the window in my socks and felt my feet starting to get wet. I looked down and noticed the entire floor was soaking wet. They gave us a basement room, room 109, and the floor of our hotel room is next to a hill, so ground water from outdoors was penetrating through the wall and into the flooring/carpet. So my socks were soaking wet. They did move us to another room, wasn't much better. It would be a one star experience if not for one employee. TOM, the chef. Whatever they're paying him, they should double it. His exuberant, fun personality makes the breakfast area warm and homey. His breakfast is good too. Eggs, bacon, potatoes, grits, cereal, oatmeal, coffee, juice and more. Tom gets 5-stars.

    Chris F.

    Hands down, BEST Choice Hotel property I have stayed, other than a Cambria. But that may be pushing it. Customer service top notch, rooms excellent and location is great too for dining choices. I swore off the Choice Hotel property Quality Inn until now. What really got me was I checked YELP before my booking and seen the 4 star, it was automatic. Kudos

    Very nice rooms. Price is reasonable. There is a large tv, computer desk, small fridge and a microwave. King size bed.

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    11 years ago

    This is my favorite place to stay in Lansing. Large clean rooms and a really good free breakfast.

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    11 years ago

    Hotel was very good. Complimentary breakfast was 5 star. The cook/server was worth the cost of the room.

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    Review Highlights - Quality Suites

    When we got to the hotel they had a social hour from 6 to 7 where my husband and I got 2 free drinks each!

    Mentioned in 3 reviews

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    Hampton Inn & Suites East Lansing/Okemos - Guest room bath

    Hampton Inn & Suites East Lansing/Okemos

    (38 reviews)

    $$

    I came to Michigan unexpectedly due to a family emergency. I arrived late at the hotel, past…read more9:30pm, and had hoped to just get to my room and go to sleep. The first room I was given had hairs everywhere on the sheets, dirt smudges on the covers, and disgusting skin flakes everywhere. The second room I was moved to had hairs everywhere and little spiders in the sheets (see attached picture for one of the spiders I saw). I went down to the front desk and asked if house cleaning could change the sheets, or if I could be moved to another clean room. The front desk lady told me they had no house cleaning on staff at that time, and that she did not want to go up to the rooms and make sure the next one I got was clean. She then recommended I go somewhere else to spend the night. Management has refused to provide a refund, even though I did not spend the night and was essentially told to go somewhere else by their own staff. I will be disputing the charge but wanted to warn people of the service they may receive while they are here. I had an absolutely awful experience, am still trying to get my money back, and will never visit this location again.

    I made a reservation on November 12 at 10 AM. I'm from out of town and didn't know the location…read more When I drove to the hotel, it wasn't what I expected so I called the front desk and asked if I could cancel my reservation without a charge. I was told it's fine to cancel. Don't worry about it. Cancel my reservation at 12 o'clock. Now on January 29 I receive a charge on my credit card for my room stay and late cancellation. Called the hotel and the representative I spoke to was very nice. She said that she was given orders to tell everyone that's company policy and no cancellations are allowed before 24 hours.

    The English Inn - Baked Brie

    The English Inn

    (89 reviews)

    $$$

    I love the English Inn and the biggest reason is that it is unique, quiet, and very scenic. Several…read moreof my children were married there and we were fortunate to rent the entire Inn to host the wedding couple, family and friends. When I need a sabbatical to write, this is where I go. It is my very safe place where everything is delicious and pleasant and evenings on the little porches with a glass of bourbon are the best for evening meditations. However, when recently I called to make a reservation, Joann kept telling me over and over again that every room was the same. When I tried to reply that I didn't feel that way as the decor, the view, the sound, being handicappable, etc. made each cottage unique. She consistently interrupted me to tell me all the rooms were the same even though I mentioned I had been there several times and have seen that they are not, delightful in their own way but she was not to be dissuaded. She couldn't tell me what the two rooms available even looked like. It's a shame that such a beautiful place has this kind of representation of its rooms and grounds when calling to book a room for a period of time. If I wanted a room that looked the same as all the others I could have called a chain hotel company at a considerably lower price point. Please don't sell this place short. The food is fabulous (I believe I have tried everything on the menu), the martinis are fabulous, the service was friendly, professional and yes, fabulous. Despite the attitude, I look forward to my next visit. I'm giving this a five star based on all my prior experiences NOT on the latest conversation when I booked my most recent stay. That was less than 1.

    I just went there for our annual Sorority Christmas Dinner Party. The Holiday decor was very…read moreBeautiful. The Room that they put us 8 in again was sweet.., but they didn't light the Fireplace this Year & the Dinner table was set with a stark white Linen tablecloth - with nothing Festive on our table ... just flatware & napkin & water glasses. We all entertain a lot & noticed they didn't bother to make our table look inviting or Festive. The Staff is polite & friendly. However sadly... for the last 4 years I've not been served a decently cooked meal there. I tried their Duck this time hoping it would be good. It was not good. They served it with about 3 bites of some kinda veggie & a wee few bites of potato & what they called a serving of their Duck - which comprised of 2 tiny pieces. One inedible piece was the "dried up end" of what looked like part of the wing & the other piece was a very small 4x2 inch slice of Duck - which when cut was 3 small bites. Really? It was also the worst Dinner ever. I've tried a couple other items in their Menu & the 1 piece of my Chicken Breast Dinner was so dry I couldn't cut it - so I ate the sparsely served potatoes & dinner roll & side salad. Another time I ordered a medium cooked Prime Rib & was served a medium "bloody" rare - she took it back to the kitchen & they microwaved it. After everyone else was done eating - it was then served to me barely warm & it was an unappetizing grey colored - rubber piece of meat that also was so tough even the Waitress couldn't cut it. So I sent it back. Again... I had no Dinner - just a cup of French Onion soup & dinner roll & side salad... they still charged me for the Dinner even though I was not served any Prime Rib- weird. They are still being cheap & not placing a bread basket on the table - there's usually at least 8 of us & other years we've had 10 or 12 attend our Holiday Dinner. A Waitstaff person walks around the table & places 1 small dinner roll on each of our plates. We've all ordered Cocktails & always have had a long wait for our Dinners to be served - so a nicely filled Bread Basket or tray of complimentary relishes - would be nice while we enjoy our drinks & visit. It wouldn't be that expensive to offer considering the meals are over-priced. The Desserts were ordered by all of us & were tasty but very tiny servings for the price. The bathrooms were clean this year so that was nice. I really do wish the food was better cooked & had more substance because it looks like we're going to be there next Year... as traditionally the majority of the Sorority Chapter chooses to go there for the ambiance - which is lovely. The pretty Bar area downstairs is cozy but small & I heard the Bar food in there is good. The English Inn is sadly still NOT handicapped accessible & the food is usually not hot as they have to walk down a flight & a half of stairs to get to the room we're dining in downstairs . An Elevator would be a perfect addition & such a nice Amenity for the Guests to have to use while staying & dining at the English Inn.

    Quality Suites - hotels - Updated May 2026

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