I live in Pine and had a need for emergency service. Having worked with Little Stinker before, I…read moreknew I could could depend on them for their prompt service and resolution of the problem. I called their office and within an hour the representative, Bobby, arrived to address the situation. He thoroughly assessed the issue and immediately began to use his Godzilla router to unblock the septic pipe going from our guest house to the septic tank. He was extremely thorough and repeated the procedure several times to make sure that everything was flowing correctly. I strongly recommend working with this organization because of the quality of their people, their professionalism and friendliness, and the fact that they resolve the issue the first time.

We are in escrow with property in Happy Jack, AZ. A septic system inspection was called for prior…read moreto close of sale and we met Bobby from Little Stinker at the property yesterday. We were very pleased with his knowledge, friendliness and hard work. The ground was wet and muddy from melted snow, but he located and dug up all the pipes and hatches needed, inspected them, and then brought in water for the test. We will definitely use them again, and recommend them to anyone in that area in need of their services. Dick & Nadine A.

Dear Wrangler Team,…read more I am a new full-time resident of East Verde Estates in Payson. I am writing to share my appreciation for the excellent service I received from your company last Friday. I called regarding a main line stoppage that was causing a backup in my downstairs restroom. The representative who handled my call was professional and empathetic, and she was able to schedule a plumber to be dispatched that same day. To my surprise, I received a text notification with a tracking map within just a few hours. Shortly after, I received a call from Jerry letting me know he was on his way. I was incredibly impressed by the prompt communication and efficiency of your team. When Jerry arrived, he quickly assessed the situation and showed a determination that nothing would stand in his way. Within a few minutes, he already had a shovel in hand, digging near the septic tank and lines. He walked back and forth to the residence a few times troubleshooting the situation. He quickly determined the location of the stoppage and got to work. While digging near the inlet, Brandon, a 2nd plumber arrived without being called. Good thing he did, because his help came in handy. He said he sensed a disruption in the force! That was hilarious! Brandon and Jerry worked together seamlessly with the same goal in mind, to get to the bottom of this stoppage. I admired their work ethic, their teamwork, and positive attitudes. I made sure to provide them with a cold lemonade as they were determined to locate the stoppage location. They went above and beyond, marking the septic lid location and gluing part of the main line previously left unsecured. They reminded me of my late father, no matter what the problem was and what it took, showing up to save the day! Jerry and Brandon, thank you so much for your honest work, your empathetic demeanor for me not having plumbing for 41 hours prior to you arriving. You truly saved the day!

What a rip off this company is! Came to my house in pine for a leak and was there 15 minutes. Said…read moreI needed a new RO system and left. Now they are charging me $217 just to come to my house. Are you kidding me Wrangler. You could have told me that was your fee before you came to my house. I used them before, and they never charged me that. Never going to use them again!

After a weekend of extra family, our toilets were not draining AT ALL. Called Bryan first thing on…read moreMonday morning, and even though he was swamped, he was able to get a tech out the same day since we couldn't use our toilets at all. He called me back several times to give me updates as to when the tech would arrive. Jerry also called to give me updates, and then came to unplug our drain line (roots). Problem solved! He stayed and snaked the lines several times until he was satisfied. I found both guys to be very personable, ethical, and reasonable. I can't thank them enough for saving the day!

******BUYER BEWARE****** Was in a pinch. Due to miscommunication, the septic inspection wasn't…read moreordered previously and we were nearing our closing date. Needed a septic inspection on a rush. Never heard of Bryan or Small Beginnings but was in a pickle and reached out to see if they could help me and my clients out. Bryan (owner?) seemed nice enough on the phone and said he could make it happen, which I was very grateful for. He said he'd charge a $250 fee to get me "to the front of the line" so we could close on time. No issue there, totally understood the extra fee and appreciated that he was willing to help us in a pinch. That's about where anything positive with Small Beginnings ended. Bryan did the inspection. He provided the report. We should have been good to go from there. Unfortunately, the report was full of confusing data that caused everything to come to a screeching halt!!! For starters, he marked "Operational" on the report, not "Operational With Concerns". Normally this is great news. The problem with this, though, is that he then proceeded to hand write in multiple concerns about the system on the report. What?!!! He marked that the system was "watertight", but then he proceeded to write in two different places on the report that there were leaks. What??!! As you can imagine, this confused everyone who read his report, including the buyer of the home. We sent the report to the company that installed the unit (it was only a year old!) and they were equally confused by Bryan's report. They deal with septic tanks for a living! THEY were confused. Due to the lack of clarity on the report, the buyer would not close until the repairs were addressed. The problem was, nobody knew what repairs actually needed to be made. The closing date was pushed back (making the $250 we paid to rush things a total waste of money). My client reached out to the installer and he confirmed that he would go out and address the issue. He told her that it wasn't really an issue and that it was operating exactly the way it should be operating, and that Bryan was incorrect in the way he drafted his report, but he would go out and confirm no issues existed. There would not be a charge for this. Bryan then told my client that he would take care of the repairs, which she was grateful for. Her thought was that clearly Bryan was the only person who understood what repairs supposedly needed to be made, so having him address them made sense. He did not disclose that he would be charging anything more to do this. Had he been transparent and done so, she would have promptly told him that she would just have the installer go out at no cost. He didn't even go on site, just made some calls and had one of his guys go out. After closing, my client noticed that Bryan had charged an ADDITIONAL $250 to make these so-called "repairs". When I reached out to him about it and asked why it was not disclosed, he called my client and gave her a hard time and talked about how he "moved mountains" for us to get the inspection done, blah, blah, blah. He would not refund the excess $250. So to recap: Bryan says he can get it done so we can close on time and charges me $250 to do so. Bryan writes a terrible report that is confusing even to a seasoned septic company owner, which causes us to miss our closing date. Bryan then proceeds to price gouge and take advantage of the situation by charging my client an ADDITIONAL $250 to go out and fix the mess that his lack of communication and professionalism caused in the first place. And when this was presented to him and a request for a $250 refund was made (I'd argue a $500 refund was justified given that he failed to get it done in time to close as promised), he gave me an attitude and refused. Bottom line, this guy has ZERO integrity and I would NOT do business with him! We were grateful that Bryan was willing to "move mountains" to help us get this thing closed in time, I understood and had no issue with paying him an extra $250 due to the rush. What I DO have a problem with is a business that fails in the way they deliver what was paid for, that failure causes delays and additional issues, and then that same business isn't humble enough to acknowledge that they caused the issue and then has the audacity to CHARGE AN ADDITIONAL FEE to clean up the mess their lack of attention to detail caused in the first place! SERIOUSLY? This was the first and DEFINITELY THE LAST TIME I will be using the services of Small Beginnings. Given that non-approved extra fees were added that were not disclosed up front, and the terrible attitude that Bryan displayed when his lack of professionalism and integrity was called out, I'd caution anyone looking for septic services to think twice before using this company. If not for being in a rush, I would have done more research about Small Beginnings. Based on feedback I've received from others in my industry about SB since, I realize I was doomed the minute Bryan answered my call!

Had Doug fix a septic system that was improperly installed and couldn't be serviced. He replaced…read morethe vault risers, repaired discharge pipe plumbing, repaired flush line end caps and repaired inlet pipe to tank. He had a helper with him. They arrived a little late and worked the full day. All looks better and seems OK after 1 week. I'll need to rake everything smooth as they did some backhoe work. The only negative was that they left all the trash for me to figure out what to do with. 2 very heavy concrete covers and three old plastic vault risers. No idea what / how I'm going to dispose. At the end, I asked him about them and he said I could plant flowers in them or use them to hold up a deck umbrella. Hmmmm. Nice excuse. ha ha. Next time, I'll make sure that trash disposal is part of the deal. I would use him again, including haul off of the trash.

Very knowledgable, prompt and courteous. I would recommend Craig for your septic issues.read more

Quality Pumping did a home inspection on a property I was purchasing. Once in the home, my septic…read moreback up and when I contacted Quality, they would not even come out and look at the septic. I had to have Little Stinker come to my home and pump my septic. I would never recommend Quality Pumping to anyone. They do not stand behind the work they do. They are not honorable and they are very difficult to deal with.

Tommy was extremely helpful at helping us troubleshoot our plumbing issue. We were concerned it was…read morea septic issue but Tommy helped us figure out it was actually a plumbing issue. We will definitely use quality pumping when we need our septic pumped!