AVOID QUALITY PRO CARPET CLEANERS -- WE PAID $300 AND RECEIVED NOTHING
I rarely leave negative reviews, especially for a business I've used before, but our most recent experience with Quality Pro Carpet Cleaners was completely unacceptable.
We prepaid $300 to have a house cleaned before putting it up for sale. The cleaning service was never provided, and the company kept our money.
What makes this even worse is the complete lack of communication. We called and texted repeatedly trying to understand what happened and get the service we had already paid for. No response. No explanation. No refund. Eventually, we could no longer reach them at all, and it appeared the phone had either been turned off or our number had been blocked.
For context, we had used this company once before and had a solid experience with the actual cleaning, although their communication was poor even then. We never had a disagreement, payment issue, or negative interaction with them that would explain what happened this time. To this day, we have absolutely no idea why they suddenly stopped responding after taking our money.
At this point, we've accepted the loss and hired another company to do the job Quality Pro Carpet Cleaners was already paid to perform.
A business taking $300 upfront, failing to provide the service, refusing to respond to repeated calls and texts, and failing to issue a refund is beyond disappointing. It completely destroys any trust we previously had in this company.
Do yourself a favor and DO NOT USE QUALITY PRO CARPET CLEANERS. Based on our experience, I would never prepay this company for anything. read more