I made a call to them for a quote, they gave me a quote that was better than most that I found. I…read moredropped it off and they called as soon as it was ready. I found them to be very friendly, professional and reasonable. The car is repaiered and running perfectly. I will be a repeat if anything else goes wrong. (alternator replaced)

New to Ball Ground, I asked around as to who I could trust my car to for servicing…read more BGTA was recommended. I met Kurt who treated me with utmost respect. I asked him if he could do an oil change on my Ford. He gave me an appt. and serviced the car while I waited. Brought my SRT Challenger in for a vibration issue and a tire rotation. He diagnosed the vibration to be a bent wheel. His knowledge and the capabilities of his staff were beyond my expectations. They're all dedicated to their jobs and are customer conscientious. I would highly recommend them for your auto. They also do a tremendous business in truck mods. You can't wrong at BGTA!

What went well? Everything! I couldn't believe how easy…read moreit was to book an appointment for today yesterday afternoon or evening or whenever it was. Drew and Rich (in alphabetical order, LOL!) were both very friendly and helpful; and happily, the technician was able to fix my tire He finished fixing my tire in just over half an hour!

STAY AWAY!!! Blew me…read moreoff 4 days in a row with no notice. Showed up with the wrong parts which they charged me double for. No paper work, no receipts, or warranty was given to me AS DISCUSSED BEFORE I PAID THEM FOR PARTS UP FRONT. They charged me for a more expensive transmission then showed up with the cheaper model hoping I wouldn't notice. He then lied again about it being out of stock. I confirmed this through the manufacturer. I ended up paying them for labor they didn't complete just to get them to leave and they still threw a fit. Completely unprofessional and dishonest!

Responsive and seems to know what he is talking about. Canceled on me twice due to illness and then…read moredeciding to go out of town unexpectedly. I get it, things come up. Can't fault him for having a life outside of work and also an illness. Likely will go with someone else as I need the car fixed and I can't depend on him coming.

I love these guys! They definitely know their way around your car and they won't rip you off in the…read moreprocess. I went in for transmission fluid change and general maintenance and mentioned that I didn't have air conditioning. After doing all requested work, they looked at the AC unit and told me that I needed to replace one small part, but they could only get it if I ordered the whole unit, which would have cost me around $500. Somehow they managed to machine the clutch (or some kind of mechanic magic) and make it work-- they didn't even charge me. I'm thankful they tried all they could because I would have died this summer without AC! I always go to Hometown Auto to fix my car and will continue to. Glad I found them!

This is not the way to install a starter! Don't know what the Allen keys were for.. important to…read moreinstall starter correctly or damage to flywheel can result, right LUCA?? Results from MIBILE MECHANIC is a new flywheel, retap bolt holes in Engine block, and of course a new Starter (THAT FITS) You will need a mobile mechanic to fix what this mobile mechanic screwed up.. they say pictures are worth a 1000 words and I have them!!!

From the owner: We do lots of work cheap read more

This is a new auto repair shop for us…read more Pros Friendly courteous, and clean waiting area Repair cost came in under estimate Full 2 year warranty through NAPA for parts & labor Delivered as promised Reasonable prices Observant - identified other service needed yet without pressure to let them fix it Cons Hours 8-5:30 which may require a customer to leave work early to get there before they close.

Called AAA after bumping into the neighbor's 'very pointy' driveway stone. Soon after, A&T Towing…read moreshowed up in the hilly, winding, wooded area where our vacation cabin was. Bryson was very quick, knowledgeable and his experience gave us the confidence that we were safe leaving that midnight for our trip home. He was even kind enough to show me where the "jack point" was on the truck, incase I ever had to use it in the future. Very professional. Thanks Bryson!!!

This man is a total rip off.I went to buy a car from him the car looked nice and ran decent I gave…read morehim 2500 of the 3500 and was to pay the rest in two payments so I specifically ask him on more than one occasion if he was sure the motor and transmission where good to which he replied that the car would take me wherever I wanted it to I also told him that I'm a single mom and in dire need of a car and could not afford to loose this money to which he replied he's a parent as well and would never do anyone wrong like that my brother ask him as well was the car in good shape.so I get the car drive it about 25 miles home the next morning I drove it maybe 15 miles and a couple hours later another 15 miles the car broke down having transmission trouble so I texted him to let him know and see how we gonna resolve this I have had the car all of maybe 12 hours and have not even been 60 miles in it and it's broke down so the first text he said he was still working he would call when he got off this was 930 at night he never called I told him that this is really a bad way to do business but that he could keep the 500 for his time when really it only my time wasted and return the 2000 I took the car to auto parts store to see if they could diagnose it they said it had no codes but with the symptoms of the car now and the fact that it's a 2015 car and has no saved codes only points to one thing that someone erased them so I will be tKing the car to Ford today to find out all the codes that have been erased and at what milage I sent him a text last night explaining that if I didn't hear from him by 9 am today we would be going to court he finally texted back said that he was not returning my money and still expects the payments.i have had 2 other mechanics tell me that there was no way he didn't know the transmission was bad and he choose to erase the codes and sell me a car he knew was bad and he's a mechanic are you for real any ways just wanted to let everyone know he's a fraud he's a rip off and he has no morels I hope he has the day and life he deserves and we will be going to court

Update! Kevin contacted me, via text after reading the…read morereview, asking that I take the review down and allow him an opportunity to come back out and look at the vehicle, free of charge. Kevin shared that he was at risk of losing his job and was a lead tech, although listed as the owner. 'Management' also contacted and asked that I take the review down and offered to refund the labor. At this point (2 days later) I had already taken the vehicle to the Toyota dealer, as his 'management' advised the vehicle was complex and initially declined looking at the vehicle without another charge. Toyota Diagnosis: improper fitting and installed spark plugs. Cost: 98$ inspection- which was deducted from repair cost. Repair cost total, including one day vehicle rental, 468.79$. I reached back out to Kevin and 'Management', via text and email, three consecutive days- excluding Sunday, explaining the outcome and requesting a partial refund (spark plugs, diagnosis, and labor). I have not received a response and am now seeking civil action. Receipts attached. Again, the purpose of this review is to bring awareness.

They told me my transmission dropped. I got a bad feeling about that and when we went to pick up…read morethe car to have it towed, they had "Lost the keys." Once I had it towed to R&R towing, it turned out that it was only the CV axle. Not the transmission. They lied, and were willing to try and charge me $2000 for a repair that didn't need to be done. I would never recommend this place to anyone.

10/10 experience! Michael and his team are absolute pros. I was impressed that they not only…read moreattended to me quickly but made sure every single person who pulled up was greeted right away. They even continued to take customers after their closing time just to make sure everyone was taken care of. During the oil change, they performed a full courtesy check while I waited in the car, showed me my air filter, and explained the oil options without being pushy, and helped me decide the best option for me and my car. They checked my tire pressure (even gave me new caps for the air valves that I've been missing forever!) and topped off my fluids. It's a 'well-oiled machine' here--pun intended! I'll definitely be back for my next service.

Exceptional Service -- Business Earned for Life…read more 5 Star Experience - must read! We brought our 2021 Kia Telluride to Strickland Brothers for a routine oil change. Some time after, I noticed a small oil drip. At that point, it was never even fully determined whether it was something they did or simply a failed seal on our end -- and honestly, it was probably a part failure. What happened next is what truly sets this company apart. Michael, the owner, personally called me and handled the situation with professionalism and integrity. Because the line wasn't entirely clear on whether the issue was a failed part or something related to the service, he took ownership of making it right. His focus was on standing behind the work, doing right by the customer, and building a long-term relationship -- not pointing fingers. They went way above and beyond. Kia is notorious for requiring OEM parts (aftermarket just won't work properly), so they had to track down a specific part. Michael and his team called multiple Kia dealerships, pulled strings, and somehow managed to get the part the same day, even though we were originally told it could take several days. That alone was impressive. They repaired the vehicle immediately -- and the next morning, Michael and his father personally delivered the car to my house. His father has over 40 years of experience working on vehicles and plays an active role in overseeing the work, which really shows. The two of them together are an impressive team. In conversation, I mentioned to Michael that part of my work involves helping businesses think through customer experience, and we talked about what it looks like to truly take care of people. The hardest time to do that is when it costs the business owner money. This repair did cost him money -- and he still did the right thing without hesitation. I've already referred many people to Strickland Brothers in the past because of consistently good service -- but this experience was different. I can confidently say I will never get my oil changed anywhere else, and I will be using Strickland Brothers for any automotive service they offer. I'll continue referring people without hesitation. This is only the second time in my entire life I've said this about a business: They've earned my business for life.