Booked Quality Inn Owatonna MN back in March 2023 through the Delta Hotel Partner online. Check in May 19th, booked for a QN non-smoking room. When we checked into our room (124) the first thing that hit us was wet dog smell (as current pet owners ourselves we know wet dog when we smell wet dog). We tried turning on the a/c unit and spraying perfum to see if that would help, but it was only temporary. My husband pulled out the a/c vents which were covered in thick dust...coated. He went to the front desk to let them know the room stinks of wet dog and brought the vent sheets with him to be cleaned. I was in the bathroom and noticed ants crawling on the floor among other dirt on the floor, hair in the bathtub (this place was soooo not cleaned), and I looked under the bathroom sink counter to see dead bugs as there were two daddy long-leg spiders having the meal of a lifetime. Then I looked to my right and saw fecal matter on the outside of the tiolet bowl...I almost threw up. That was it...we're out here! They gave us a room upgrade (not that we asked - just wanted a clean room that didn't smell like wet dog) on the second floor. It was a KG suit with a pullout couch. At least you could open the windows on the second level, which we did. The room appeared clean, didn't smell but it was still dusty...don't know when it was used last. We bought some Lysol wipes and Febreeze spray at the Target (which is right next door to the hotel). Found out from the Manager, the room they put us in happened to be a dog room, in which someone had recenlty checked out, but stayed two months with their dog. Per the Manager they were going to have to Ozone the room to get the smell out. I appreciated his honesty about everything, and upgrading us without charging any extra. I have no idea why they would put us in a dog room if we didn't request one. Also, they are not doing a good job of cleaning these rooms. Even in the upgraded room, there was dust on everything, and some dirt on the bathroom floor under the sink counter and around the back of the tiolet. In addition, my husband pulled the a/c vent sheets out and they were coated with dust, he washed them off in the bathroom tub and let them air dry. I would have given this place a 1 star had it not been for the fact they upgraded us to a better room, which was in more tolerable liveable state. However, I will never stay here again. I don't need fancy, I just expect a clean sanitized place to stay. read more