We were to attend an event at the Oak Ridge Y-12 facility. On Sep 30, 2025, we booked a 2-night…read morestay at the Hampton Inn by Hilton in Oak Ridge, TN, located at 208 S. Illinois Avenue, Oak Ridge, Tennessee, 37830, for check-in on Oct 31, 2025 and checkout Nov 2, 2025 for a total cost of $488.92. My husband is a Veteran and disabled. That is a lot of money for us. We learned on Oct 21, 2025 that the Oak Ridge event was cancelled due to the federal government shutdown. We immediately called Hampton Inn by Hilton in Oak Ridge, TN to cancel our reservation. The hotel manager told us that there was a 21-day cancellation policy and refused to cancel our reservation because they must comply with Hilton's Corporate Policy. We called Hilton Corporate customer service, who said it wasn't their policy and that they had no ability to cancel the reservation, that the ability to cancel and waive any fees lies SOLELY with the hotel property. The manager Rebecca Fuller continues to lie and say the hotel property cannot cancel and refund, they are in fact the only ones who CAN do it. They just won't. Zero flexibility or exceptions. Their cancellation policy is a scheme they've developed to prey upon guests who've already had some misfortune and need to cancel a reservation, by charging not just a cancellation fee, but keeping the ENTIRE cost of the reservation and then re-renting the room. What a racket. Beware. Neither would the hotel modify the reservation date to a future event in December. Hilton customer service called and spoke with the manager at the hotel, who again refused to cancel the reservation because they are "an NFL hotel," meaning they have an absolute no cancellation within the 21-day window due to NFL games. The closest NFL team is the Titans in Nashville, a 2 hr 42 min (162.3 mi) drive from Oak Ridge to Nissan Stadium. Now the manager claims it is because they are close to the University of Tennessee (the hotel is 25 miles away and not even in the same county) and says that as a Tennessee resident, we know when the Vols have a home game, an ignorant assumption because we do not follow any football and don't live anywhere near UT. We've already been charged for the room. If we cancel the reservation, they keep the money AND can re-rent the room. Since we are paying either way, we are calling local Oak Ridge Veteran's groups to find a homeless veteran who can use the room for that time and get out of the cold. That room had better be available for a homeless veteran, Rebecca Fuller, since we paid for it already. We will never stay at this hotel in the future and urge others, especially Veterans, to do the same. They have predatory policies. If you were in a coma and needed to cancel, they would still keep the ENTIRE cost of the stay and laugh all the way to the bank, not just a cancellation fee like other hotels.

Lobby Bathroom Very clean Nice Breakfast Area…read more Friendly Staff (Didn't visit it, but they had a Pool) Clean Room; Bathroom; Comfortable Bed Dislike - Dislike - Dislike - Dislike - Dislike - Dislike - We had little sugar ants come out but the front desk brought us something to handle the problem and we didn't have any other issues. It was hard for them to find bug spray though.. so we were on eggshells for a while. But they were helpful and once we got something to take care of it, it was fine. I hate not having a real closeable bathroom door!!!! I don't like that the restroom door slides and there are still gaps of the door open. I don't know who started that design but it does not work well when you have multiple people sharing a room.

These guys here treated me great!! The first time I've ever stayed in one of these franchises. I…read morehad to go film a show out there and was there the entire week. The company who booked me for the show paid for my entire stay. Arrival: It wasn't hard to check in. I just gave them my name and the company who handled my reservations. My original room was on the second floor but I did ask them if they had something on the first floor and they did. Hooked me right on up. The Room: I had a double bed room all to myself and of course the first thing I had to do was get my command center set up. The iPad, the speaker, the charger for the Apple Watch and etc....... I'm all set up now. It was convenient to a liquor and beer store which you could walk to in within a minute or you could have driven there, depending on how much you were buying and how many guests you would have after the shoot to chill and unwind. The whole hotel is non smoking, and upon checkout if they had any clues that you smoked in your room, it's an automatic $300 from your credit card. I never had to worry about that. Though my room was already booked through a company, I also had to provide a credit card for incidentals just in case. Breakfast: As the breakfast option is really slim, but it's highly filling. They have these waffle makers where you can make your own waffles, choices of cereal, oatmeal, eggs, sausage patties, sausage gravy, fruit, different juices and things like that. As I didn't know how to work those waffle makers, it wasn't an easy pour in the dough and cover. These had to be flipped a certain way. There was always someone there on duty that would cook them for you and how many you wanted. Breakfast was from 6am to 9 every morning except for weekends. Weekends I think was from 6:30 to 9:30 but I left Friday morning. Checkout time: Since the checkout is normally 11am, they gave me a 1pm check out time to give me extra sleep as I came back in that morning from the shoot at 2:30am. That was most definitely used. I got up at 12, packed my truck, checked out, and headed back to the ATL. I didn't have a problem at this establishment at all and looking forward to going back there when I have to shoot another show for TV1.

this probably was a nice hotel once. Now it is in disrepair with old carpet, wallpapers, doors,…read moreboxes in the stairwell. Everywhere needs paint. breakfast area was messy and dirty. slight odor in hallway. main floor ice machine wasn't working.

Everything went well. The shuttle driver went above and beyond to make sure I made my way from…read moreairport to hotel safe and sound. The nice lady at the front desk gave me the best room and I was able to book the same room for a second night with last moment notice. Continental breakfast at this hotel was so good. Thank you!

People here are really nice, but the TV had static and bad reception on all channels.read more

Sonesta Suites in Knoxville used to be our favorite place to stay for many years. This recent…read moreexperience under the new ownership was UNACCEPTABLE. The bathtub had pubic hair in it and cockroaches were crawling from the drain area in the bathroom. The carpet in the room had an odor and the cooking utensils inside the drawer of the kitchen were not even washed. A huge disappointment. Also, the carpets around the elevator were soiled, the gym was missing weights, and the coffee machine conveniently was empty when the snack/laundry area used to be well kept in years past. Our biggest issue with the new ownership is uncleanness. Please don't make a comment saying "You get what you paid for" since you don't even clean the hallways.

I would prefer to give it a negative star but that's not an option. I booked the night for my…read morespouse and dogs so we had a decent place to sleep and we could have a home-cooked meal. I go to check in and was advised I had to put down a refundable $200 deposit because I had an ID with an address within 50 miles. I told the man at the counter I did not have the deposit, could this be waved. A hard no was given. I left and called Priceline. The following day I was sent an email that stated I cancelled the reservation and this was a non refundable reservation. Let me state, at no point did I cancel anything. YOU'RE COMPANY REFUSED ACCESS BECAUSE I DID NOT HAVE $200 DOLLARS FOR YOU TO "JUST IN CASE" HOLD. Not only did you not provide me with the service I paid for; ie: the room for the evening but you sent me an email that told the lie about it being a bad credit card but included the receipt for the charge I was aware of paying. Hence the stolen money. I am sure my almost $70 bucks threw your bank accounts into a tizzy but honestly I need this way more than you do.

Pros: Older, but…read moreclean, renovated property with modern styling. Our top floor room was very quiet. Check-in woman was friendly. The sink was outside the bathroom, which is a handy layout for when two of you are getting ready. Toilet had a sanitation seal when we arrived. Shampoo, conditioner, shower gel in pumps in the shower. Lotion and soap by the sink. Free outdoor parking. Short drive to Parkside strip mall restaurants and shop, which felt newer and upscale. Microwave, fridge, hair dryer, iron, desk, chair in room. Carpeted room. Complimentary cookies on arrival. Basic hotel buffet breakfast consisting of things like grits, oatmeal, cereal, bacon, waffles, bread items, yogurt from machine, fruit. Fancy coffee machine off the lobby/breakfast area so you can make more than just a basic coffee. Yes! The price we paid was excellent -- we booked a last minute flash sale. Cons: Can't really think of any!

Most Disrespectful, Incompetent, and Infuriating Experience of My Life - Best Western, You've Lost…read morea Loyal Customer Forever Let me be blunt: This hotel is a disgrace, and Sara (or Sorah, whatever the hell her name is) is the most incompetent, unhelpful, and disrespectful individual I have ever dealt with at any hotel--and I'm a Best Western Elite member. After driving 10 goddamn hours, exhausted and just wanting to check in, I walk in with a confirmed reservation and a valid digital credit card that shows full numbers, expiration, and CVV. This is 2025, and I use this method everywhere, every day, without issue. But no--this disaster of a front desk agent decides to argue with me and flat out refuses to even try to manually enter the information. Instead, she acts like I'm committing fraud or something and demands I get someone else to fill out an authorization form. Are you serious? That's your solution? After I just drove across the country? The level of stupidity, laziness, and zero-effort mentality this woman displayed was so far beyond what any trained hospitality staff should ever be capable of, I'm honestly shocked she still has a job. She made zero effort to resolve the issue, zero professionalism, and treated me with total disrespect--as if I was the problem. I am filing a full corporate complaint. Not just a casual "let me speak to a manager" type complaint--I'm taking this all the way up, because no one should be treated like this, especially after being a loyal Best Western customer for years. You want to treat your top-tier guests like dirt? Fine. Then you've lost this guest for good. I wouldn't stay at this place again if it were the last hotel on Earth. To the management: You better look long and hard at your hiring practices. Sara is single-handedly destroying your reputation. And to Sara: You clearly don't belong in customer service. You don't help people, you sabotage them. This wasn't just a bad experience--it was a slap in the face to a paying customer who expected even basic human decency. Instead, I got attitude, disrespect, and zero help after a long, tiring journey. I want compensation. I want someone held accountable. I want a formal apology. And I want the world to know this hotel is a complete and utter joke. Avoid this place like a disease. You've been warned

We stayed here a total of 8 nights and 99% of the staff are great. Super friendly, attentive, and…read moreeasy to get along with. There was one staff member who worked the front desk that lived on her phone and while we didn't need her for anything, it just made her seem unapproachable and not professional. They have EV charging, a very small workout area, and an indoor pool. The IHG app describes the pool at heated, however it is not. Our first night here we attempted and it was like taking an ice bath. The rooms are relatively quiet. We didn't have any issues with noise and trying to sleep. The only downfall to the rooms that we observed was the amount of light which comes through the door from the hallway. The hotel is located conveniently to the airport, several restaurants and breweries, along with town and shopping. (check out some of my other reviews to hear about local restaurants).

The experience was not the worst in the world; however, a rate of $340 per night was unacceptable…read moregiven the room's odor reminiscent of dog urine. The staff's demeanor was unprofessional, as they failed to communicate my request for a late checkout. Additionally, when I asked for another copy of the bill, the staff appeared displeased. Opting for a downtown location might have been a better financial decision, offering appropriate amenities without the unpleasant odor. The pricing for the weekend night appeared to reflect price gouging. This situation is unreasonable.

Don't overlook this value hotel. It is clean and comfortable. The owner/general manager is Umeah…read morePatel and he was very cordial. Much of the hotel has been updated including shower surround and sink area. This is a great place to stop when driving from Florida to Ohio. This is my second time at this hotel. We will be back!

Stayed one night and was pleasantly surprised. The room was clean and fresh-smelling--no odors,…read morewhich is always a big plus. It was quiet, and parking was easy. Breakfast was convenient, waffles, bananas, yogurt, cereal and hard boiled egg. The bed wasn't as comfortable as higher-end hotels, but comfortable. Excellent value overall.