No breakfast even though it's advertised everywhere. I wasn't expecting much but some fruit or toast would have been fine. I had to ask for housekeeping to change out the towels but the did not empty the one trash can in the entire room. No trash can in the bathroom. Internet is slow. I wasn't expecting the four seasons but clean and taken care of and more than just the coffee machine up front. read more

Quality Inn - Advertising breakfast everywhere but check into this - Hotels Near Me - Moses Lake, Washington

Don't book a room with this establishment. I did and 1 hour later had to cancel. I have sent numerous requests to cancel and no reply back. Also selected a refundable rate and it flipped back to non-refundable. Now waiting to hear back from the Attorney Generals office. I'm going as far as I need. I've worked hard all my life and don't like being taken advantage of. read more

If this is your only option, sleep in your car!! Filthiest, most run down "hotel" I have ever stayed at. We were in town for a family event and there were no other hotels available, these rooms were $150+ a night. Booked online, pictures look nothing like the rooms or hotel. Shower insert and tub were literally peeling off. Lounge chair was so dirty we dared not touch it. The common areas of the hotel were not cleaned during our 3 days there. Thank heavens I had my own blanket and pillow. We didn't see bedbugs but other reviews indicate otherwise. This place makes the Bates motel look like a resort! I've filed a complaint with the Health Dept and Choice Hotels. This place needs shut down. Wish I could give negative stars. read more

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DO NOT STAY HERE! They will sell your reservation out from under you without warning! Completely crooked.

Tried to check this place out for a last minute overnight stay. Unfortunately, we were not able to get in as there was a note on the locked door, at 6:09 pm, stating that the attendant had to breast-feed her baby so she (we assume)would be back in 2 1/2 hours. No kidding. Breast feeding is important, I get that. But seriously, there was no one else to cover reception?? And 2.5 hours? read more

If you are going to Moses Lake, WA, don't stay at this dump! We were put into a sub-standard room on the 1st floor, which was below ground level. We had to ask for another room because of the moldy smell in the 1st one, as well as the safety issues & disrepair. We were told they were remodeling the top (3rd) floor & they could put us up there, without an elevator. No thanks, we're in our 60's & 70's with bad backs & knees. The room they put us in was better, but still musky smelling. The first thing we noticed about the dining room was the filthy glass paned door leading into the room. Covered with fingerprints (post COVID). Yuck! The dining hall was dark, old, & dirty. We had to ask someone to wipe our table. She wiped it with a bleach rag that left the table very wet & with food particles from whatever else she had wiped that morning. One of the cabinets was broken, & machines weren't working well. The coffee pot broke & then we were told to be careful because the toaster could burn your toast. There was nothing healthy to eat except some green oranges & some apples. Lots of grease, sugar or fat, but hey...it was all free! The main attraction for us was the heated pool. Well, this was a disappointment as well. It wasn't very warm for a heated pool. The handrails wouldn't have passed any kind of OSHA safety inspection as wobbly as they were. There were only about 2 chairs & 4 loungers to use, but you wouldn't really want to use them for fear they might break. The pool towels were as scratchy as sandpaper, but good for exfoliating the skin. The graveyard for all things broken from the entire place, was the concrete patio off the pool. There was even an employee who dropped off a broken chair while we were in the pool! I went to get ice & noticed the vending machines were out of order. To get ice, you had to push on the piece that dispensed the ice. As sticky as it was, I wondered if anyone ever wiped the finger goo off of it. Again, this is post COVID. I only have pics from the first room they tried to put us in, but they should be bad enough to tell the story. All the pictures on their website must've been taken when the place was first built. It does NOT look anything like that now. It is skanky, run down, & filthy. They'd be better off to tear it down & start over. Sorry Quality Inn...I've stayed with you in other cities, but your Moses Lake location needs some serious maintenance work. read more

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What a dump and that is no exaggeration. No smoke detector, wires hanging from the ceiling, no lampshade over lamps which pulls out of the wall. Ripped carpering and the worst of all the deadbolt doesnt lock on room 300. Picture hooks on wall where pictures should be, mold on walls in bathroom, no vent fan in there and disgusting bathtub. Spending 30+ nights a year as a Choice Hotels member, this has to be one of the worst out there. Very surprised Choice Hotels hasn't dumped this franchisee. read more

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Nice place to stay room was a little small for my liking but will stay again because bed was amazing

Incredibly bad Staff went down the hall at 5:30 AM knocking loudly on doors and entering occupied rooms. Absolutely filthy rooms. Was on a long trip and just needed a bed to sleep in and they managed to ruin even that. When I checked out I asked why, the response was I just started my shift if you don't like it never stay here again. On my way down to leave, back door was propped open with what looked like their free breakfast from the day before. This hotel will kill a guy one day. Also, the number on their site for reservations charges $15 just to make a reservation which I discovered after the fact. My advice is to stay far far away from this place. read more

You know the saying you pay for what you get. Well it only cost 100 dollars to stay and it is worth 50 a night. This place is run down and the rooms are old and stink like musk the bathroom is old and falling apart They serve a breakfast in the morning with things I could not identify but they do have cereal and yogurt This is on the far end of town next to I 90 if you have a choice don't choose this. read more

Quality Inn - Breakfast room - Hotels Near Me - Moses Lake, Washington

The staff is nice, there's free breakfast, and it's a cheap place to stay. It's definitely more dated than the pictures lead us to believe. That's not a huge issue but it was very dirty. There was hair all in the tub and on the shower walls with large pieces of garbage on the bathroom floor. The trash can isn't lined (which wouldn't be a big deal if the room was clean). The bedding was dirty and stained. Crumbs and debris on the carpet. Wires hanging from the ceiling. I found a couple ants crawling on the bed. I wish I was making this up. read more

The room was not like the pictures on the website or on hotels dot com. Our room was dirty and stunk. All the furniture was beat up and falling apart. They did give me a refund with no hassle but I can't believe they're renting these rooms to anybody in the condition they're in. More of a pay by the hour kind of place. Pictures speak for themselves. read more

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It didn't even serve breakfeast there pool is shut down and on the website it said they had those things my son got bit by a poisons spider and a know in the hospital don't recommend read more

We have stayed here a few times. Even when it was a Super 8 years ago. It's a perfectly fine place to stay. Now I will say there were some cosmetic issues with the bathtub, but we were not there to sleep in the shower. My Hubby snarked that it was a magnet for what he calls, "weasel needy" reviewers to post pictures lol. Everyone working there were very nice, but there was no pool or breakfast because of the covid. This is a good budget place to stay. We'd stay here again, no problem. read more

There is absolutely nothing quality about this hotel. This place is a dumpster fire. Filthy to stay the least. One comforter had blood in multiple spots and some yellowish brownish stains on it. The receptionist tried to say it was chocolate. Definitely not chocolate. Our room door was wide open on arrival and it's almost as if this room was not cleaned at all. I was traveling with a friend and her two kids and was here for an overnight stay. I do not recommend anyone stay here unless you're ok with these nasty conditions. We asked the room be wiped down and the bedding changed. We had no other option due to every other hotel being sold out. How is this place still in business!? read more

Quality Inn - Stains on sheets. - Hotels Near Me - Moses Lake, Washington

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8-2017. Disappointed there is no elevator and if on 3rd floor its a tough haul! Staff is nice and understanding. If in a wheelchair it will be hard. The first floor is down about 5 steps from lobby, meaning that they would have to enter in the back door parking lot....where no one is allowed to park, so if they came in, the auto would have to be parked somewhere else. On a hi note: they have glass glasses and coffee mugs! Honestly....would avoid this place.... read more

Quality Inn - What is wrong with this match??? - Hotels Near Me - Moses Lake, Washington

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it gets 2 stars because the employees that were working during my visit were AMAZING! it's cutesy place don't get me wrong, but i get to my room, and the bed is made with a blanket that has a giant tear in it, the tv in the room at least the room i stayed in only got like 25 channels it's annoying no cartoons for kids in case you think their is, there's an old man who lives in the room below us that did nothing but complain about anything my toddler did in the room it was like he wasn't allowed to walk or speak the pool was warm like bath water it was nice but kinda gross & it had bugs in it (it's an indoor pool). the girls who were working during my stay this weekend were so awesome and understanding they made it seem like bliss. read more

Booked a one night stay at Quality Inn in Moses Lake WA for a concert at the Gorge on June 9, 2023. The price was high, but that's to be expected when an event is going on I suppose. The two ladies at the front desk were pleasant.I wish I could have investigated the premises better at check in, but we were in a hurry to get checked in and off to the Gorge. The room was DIRTY. SO DIRTY. Mystery stains on the walls, what looked like a blood stain on the bed under the sheets on the mattress protector that was also ripped. The "clean" sheets had either stains or weren't washed as it looked like someone's mascara was streaked across a pillow and the bottom sheet. A hairball was stuck in the back of the hairdryer, the toilet and bathroom floor was soaking wet when we checked in, no liner in the garbage. The carpet was so extremely dirty that I refused to walk barefoot on it. The bed was comfortable if you disregard the stains. I brought my own pillow and blanket from home so I wrapped up in this; probably the only reason I dared sleep in the bed at all. The hangers for art was the only thing on the wall besides scuffs and stains from one can only imagine. I definitely wouldn't book a stay here again no matter what. In the future I would prefer to camp before I'd stay in such a run down, unkept, place. Sketchy, dingy, musty, downright filthy. read more

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The pictures they have listed for this hotel don't match the room you get. We actually rented a room from them by mistake, once we realized our mix up we decided that we'd give it a try. We originally planned to stay for a week, we had our children with us, including an infant. I went in first to check it out, I walked in and did a walk around the room. We expected it to be dated, and it was, much more dated than the pictures allude to, but it was also dirty. Both beds had pillows on them with dirty pillowcases. Possibly stains, but I didn't want to wonder. The floor under the bedside table had several large pieces of garbage, they neglected to put a trash bag in the garbage can (I could have forgiven that had the rest of the room been clean, but it only added to the feeling that the room had been skipped over for cleaning) the bathtub was pretty rough looking, you would definitely want to wear sandals if you used it. If we hadn't of had our kids with us, we probably would have just asked for a clean room and stayed. But it was far too dirty for kids who touch everything. On the plus side, the woman who checked us in and refunded us was great! She was super friendly, very understanding and made our brief stay there as enjoyable as it could be. If you're tight on cash, and willing to risk a room that was maybe cleaned, this is the place for you. read more

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Cheap/ reasonable. Clean hotel and rooms. Good bed. Nice bath. Quality inn always been a safe bet read more

So I'm not a huge fan of hotels when traveling. Most don't give a huge bang for your buck compared with what they charge. I usually book something on HomeAway. That said, I had to take a last minute trip to Moses Lake and didn't have the luxury of being too picky. The Quality Inn met my needs and surpassed my expectations. On my way to the property I called to inquire if they had toiletries available as I didn't have time to pack a bag before I left. Joanne answered the phone and was extremely friendly and helpful. She said they had everything I needed and she would have it ready when I arrived. True to her word, she had a little bag put together when I checked in. 5 stars for service. The property itself is about what you'd expect for $80 a night. Not the best but not the worst. It's an older hotel so if you look close enough you'll notice the wear and tear and some things look pretty beat up. But on my way to the room I see fresh paint in the halls. Three stars here. The room itself was adequate. The furniture was old and worn but usable. Flat screen tv on the wall. And the bathroom appears to have been updated. Three stars again. Now here's the most important part for me (as I was only here for about 7 hours to get some sleep). The bed was STELLAR!!! Feather top mattress, clean and new bedding and the room itself was very clean. Five stars. Overall this property met my needs and the staff exceeded my expectations. They are obviously making updates and improvements and I look forward to staying here again should the need arise in the future. read more

Worst experience ever. Like comically bad. Called the front desk to let them know I'd be checking in late, front desk said "sure no problem, I'll leave a note." Show up no record of my stay for 1 night that we prepaid. Walking to the room started getting a sinking feeling... opened the door and BAM! Struck with a pungent odor that made my 3 year old daughter cry. Disgusting. My wife said "we can't stay here, let's sleep in the car." I said "there's billions of people in the world who would love to stay here..."trying to stay positive. Filth, unwashed bedding, ridiculous stains on chairs, mold, hair, TV didn't work, bathtub cracked and dirty, lipstick smudges on the wall. Checked out the breakfast, NO WAY. Still remember the shell shocked look of a respectable looking couple leaving the free breakfast area. They didn't touch it either. Walked by the front desk, man was asleep with the phone as his pillow. Didn't even look at the pool for the 2 kids. Did not shower. Woke up at 5:30 am and left. So got back and noticed they charged us for an additional 2 nights $400.00. Called the front desk she can't do anything waiting to hear from the manager for overcharging us. We'll see how that goes. Don't stay here! You'd be better off staying in your car. read more

All of the previous reviews I've read are either absolutely awful about this place, or simply spectacular. I took a leap of faith and hoped that the spectacular reviews were right. The room isn't dirty, like some reviews claimed theirs was. The room is nice enough. There is a heavy perfume scent all throughout the hotel, including the room and the main lobby. They could probably use a carpet replacement. But overall, it isn't awful. It's a cheap room to sleep for the night, and there's free breakfast. My biggest complaint is the incessant buzzing there is in my room from the ice machine downstairs. Hopefully I'll be able to tune it out. read more

One of the worst hotels I have ever stayed in back door slams and wakes you up all night. Old disgusting food under bed stained furniture and bed linens. Dirt around tub and hair. This was nasty! read more

Basic economy motel close to the highway. Lots of families with kids. Arrived around 8:00pm. Left the next morning around 10:00am. Room was pretty clean. Attempts to update it were evident. Fairly quiet though some noise could be heard. There was a microwave, mini fridge, and a puny coffee maker. The breakfast was not bad. Standard items for a continental then nicely done sausage links. Not sure where the eggs were. The biscuits were a bit hard. The sausage gravy was surprisingly good by my standards as I make a very tasty one in comparison. The woman manning the breakfast was very cheerful and pleasant. Did not try the indoor pool. Wanted a hot tub but there was none. Next time I may spend a few dollars more and stay an exit further East. read more

Wish I could give a zero. Booked on 5/3 and cancelled when we found out they didn't have enough rooms as advertised or what we needed. Cancellation happened within 20 mins of reservation on booking.com. 13 days before the stay. They charged us and was unwilling to explain why they would not let us know we had this room the whole time we were in Moses lake. Said room was non refundable when booking.com called them and they even said they were rood to them. Why would you issue a customer a cancellation email and not notify that they would still be charged? Still haven't even got a receipt. Stupid business practices for a sub par hotel. read more

For the price this is a great place! It's not fancy but for $80 a night... it was clean and comfortable! The room was nicely decorated, had a fridge, micro and safe. The bed was very comfortable! 5 stars for the bed! Joann checked us in and had cookies and navy bean soup waiting for us. She was really nice and so wanting us to enjoy our stay. Joann gets 5 stars too. Now the downside... no elevator... ( is that even legal nowadays) had to slog our bags up 3 flights of stairs.. ugh. And while it was nice to have a breakfast area.... they could spend a little more for sturdier spoons, forks and paper plates... that would go a long way! The food was....well.. I will smile and nod here. I'm grateful there was at least some protein. I would certainly stay here again, just pack light, the exercise will do you good, Joann will keep you smiling and you'll get to sleep in that amazing bed!! Zzzzz read more

Quality Inns have been a pleasant surprise both in Walla Walla and Moses Lake. Moses Lake provides a clean room with a friendly staff. Upon arriving late in the afternoon, we were offered homemade soup and cookies. In Walla Walla we were offered cookies. Breakfast provides a variety of breakfast foods. For the price, a guest can't go wrong. read more

The room was nicely updated and clean, they offer a nice continental breakfast & coffee in the lobby. There were some items that were a little dated (the microwave looked 1985..lol) the lack of stairs nearly killed me, but it's not their fault I'm out of shape) the staff was friendly & even though I didn't use the pool, it looked very nice... read more

The Motel manager, Quality Inn, Moses Lake Wa. has a disposition I have rarely seen, in all my travels. She charged me for a room I did not use. Changing circumstances with my brothers health, would not allow me to use the extra hours staying overnight, I called the manager and said I have to cancel, due to my brothers serious health problems. The manager said sorry, I have to charge you regardless and she did. When this motel was super 8, I stayed a number of times, and continued to do so after the motel became Quality Inn. Needless to say I will never stop again. I was faced with an emergency, and this women simply made the day worse. John R Mott former customer 7/10/18 read more

I rented the pool and breakfast area for my sons 10th birthday party- and I can not put in to words how DISGUSTED I am with the staff, managers, CORPORATE, and the hotel itself. First let's start by I had 3 Kids plus myself fall because they "forgot" to put the mats out, the breakfast area itself was a disgusting mess that I personally had to clean before we set up for the party, there was vomit in the water fountain, dirt and sand in the bath tub where we were supposed to be able to "Rinse" off after being in the pool. (indoor pool- where does the dirt and sand come from?) Hotel gusts were allowed down and in the pool during my PRIVATE PAID party. And then those gusts THREATENED my kids. I have called the hotel and corporate and they both refuse to give me my money back. Party was booked for 1-4pm. I had my crew and everything out of there at 3 pm because it was such a hassle. I wish I could give this hotel NEGATIVE stars. I just can not believe the level of rudeness I have received from all parties involved. Only thing I was offered was a discount for the next time I book here- why would I ever want to stay in this place again? I am beyond disgusted with this hotel, staff and even corporate who have all tried to pass this off as no big deal. read more

Straightforward and solid accommodations. I'd like to specifically comment on the employees here. Very down to earth, sweet people that give this place a genuine feel. Breakfast was delicious and convenient as well. Sounds like the bad reviews on here are from people that were expecting a resort property or some sort of booking malfunction. Thanks for having us! read more

Worst stay ever . Got to hotel and was told my room wasent ready because everyone called in sick. and once my room was ready there was a guy doing construction right outside my door. which was so loud we left after one hour. I also took video of how loud it was turn volume on to hear . to top it off the hotel refused to refund me but Expedia did because of how bad my experience was . I work in construction and with how loud it was legally l&i would have required hearing protection and would have deffinitly fined them for it . Stay at your own risk read more

Staff with character. Look, I'm not saying this is a swanky 4 star hotel-I'm saying they get 4 stars given what I paid. We stayed here after a big running race. It was very inexpensive and easy to find. We had very low expectations as it was just a cheap place to crash. The pleasant surprise was the staff. Jennifer greeted us. She was the first person we met and represented in one person all we could have hoped to find at Moses Lake. It was as though she had always lived there and was content with all her life had to offer. So often when you check into a hotel there is an edge. Jennifer is the sort of person who makes you feel completely at ease and happy to be alive. She exuded country hometown friendliness and warmth. She invited us to eat, free of charge, from a pot of the best darn chicken noodle soup we'd ever tasted. And cookies too! We made our way across to apparently the only American style restaurant at the Best Western and were treated to world class lake views at a budget price. The housekeeper at the quality inn was still working at 8pm yet she was also full of smiles and charm. In the morning we were greatly helped by Jamie at the front desk. Her assistance in overcoming a situation was deeply compassionate and brimming with character. The pool was the perfect temperature for a recovery swim. The free breakfast was super -fried eggs, sausages, biscuits and gravy but healthful options also offered. We had a fridge and.a very quiet room with good heat and air. The bed was not the best, nor the bath tub but you get what you pay for. All in all it was a memorable stay. read more

Has the most wonderful beds. Friendly and helpful service. Nice breakfast. Cookies and soup available at night

I would not stay here again. The person at the front desk was kind and helpful but that is where it ended. Our room looked liked like they had just refurnished it but it definitely was not clean. First appearance it looked clean. We were tired and exhausted when you turned the light on in the bathroom the fan would turn on and it sounded like something out of a horror movie. Lock on the bathroom door did not work, then we closed the bathroom door and turned the light on there was hair and dirt behind the door. As is stated we were tired then we turned down the bed covers the sheets looked like they had not been changed and were very old with a brown spot on them so we slept on the covers. The AC blew in your face all night long. The hallways and stairs were dirty and the pool was cloudy. At breakfast the staff that was in charge of breakfast dropped the coffee cups on the floor and just picked them up and put then on the counter needless the say we left along with other people in the room. The remote on the TV would not work for the first 2 hours in the room. Stay somewhere else and spend more money doing it and your ahead. read more

If you're just looking for a place for the night it's fine. A little dated and run down in the rooms and halls. The bed and pillows were really comfortable though! If you're looking for a super nice hotel maybe not the best, but if you're just looking for a place for the night then it works, but it's on the expensive side. read more

Extremely helpful and friendly staff. Rooms were pretty clean. They offer a continental breakfast and a fair price on a room.

Okay, so first off, we stopped here after a LONG day of driving on tour and pretty much anything that wasn't filthy / smelled reasonably clean-ish would have worked. We were dead tired and just needed a place to pass out for six hours. With all that said: this place is pretty dated, but it was clean, and more importantly, the bed was AMAZING. Big king with a ton of pillows, bleached sheets, and beyond comfortable. Bonus, we couldn't hear the people next door unless we were in the hallway, and the customer service was great. I wouldn't go out of my way to come here, but for a quick stopover, it did the job and exceeded our expectations! read more

reserved this hotel online via the quality inn website. hotel is being renovated and is nice. breakfast is typical continental but staff makes up for it. online price was supposed to be $70.00, but due to concert at the gorge in george, I ended up charged dam near double! so lesson here is don't book on line! I would have driven to Spokane had I known! read more