Extremely minimalist hotel - no coffee maker, microwave, or even closet in the rooms…read more I would have to go to lobby every time I needed hot water, and unfortunately the water in the Hot Water carafe was never warm. Each time, I would ask the front desk staff member if they could fill me a cup of hot water from the back. Overall, the rooms could have been cleaner, especially the bathroom, but it was nothing that I felt needed to be reported to the staff. The air conditioning unit was also loud, so I found myself turning it off at night, leading to an unwanted warm room in the morning.

Pros: The staff was the nicest here than any other Hilton I've been to. They were always happy to…read moretalk and offer help. My parents really liked the pool table on the 1st floor. Cons: 2nd Floor smelled weird in the hall, the 1st Floor was super warm, our bathroom wasn't entirely clean, and everything just seemed to be slightly worn from use.

Updated hotel with Clean rooms. Wonderful staff. Nice indoor pool & hot tub. Excellent location…read moreright off I-75. Many different restaurants around the hotel. If I wasn't running from Hurricane Irma I would stay here again!

This is a clean, average Holiday Inn. Our room was nice, the bed comfortable, and OK for our one…read morenight stay after driving through Atlanta traffic on our way to Florida. The con, and it's a big one...the shower handle is broken in our room. We didn't notice last night, and with little time this morning that means we are leaving without showers. It's a bad way to start our day! Upon checkout we took the broken shower handle to the front desk. With our bags in tow, ready to leave, the clerk offered us another room to shower in, as if we have plenty of time, and that wouldn't be a HUGE inconvenience to us! My husband asked for her to reduce our rate we'd paid, but she stated she couldn't because we get the government rate already which is a small discount. I suppose the great men and women that have served our country their entire lives don't deserve a shower or the same treatment Holiday Inn Express would treat a regular guest. They offered to put 10% off on his points balance, but we didn't pay with points. Furthermore, the breakfast was completely inedible. I don't recommend this hotel to anyone. We won't be staying at another Holiday Inn Express ever!

It was 3:00 in the morning over 6 hours still away from home - driving from Ohio back home to…read moreFlorida. I was devastated it had been thunder-storming for hours, I couldn't see anything, and I also couldn't make it through the night. I had my 7 year old daughter with me too. I left my license in Ohio. and had trouble getting other hotel rooms because I didn't have my physical card in hand. I had my CCW and CC's with a picture of my license on my phone. The receptionist was literally a life savor and accepted what I had. Made sure I was safe to go back to my car and get my stuff with my daughter. The room was expensive but who am I to complain? In other circumstances this is the perfect place. Clean lobby, rooms clean. Dove shampoo conditioner, body wash. The room was. Beautiful. Has a full size fridge, microwave and a small stove to cook on if needed Just grateful over all and thankful we had a place to sleep. 10/10 recommend this place for comfort, and a good night sleep. Usually I would take more pictures but due to the circumstances.

Kenisha was amazing. She gave us the BEST service ever! I'm going to stay here EVERY TIME I come…read moreinto town. It's clean, and I wouldn't have stayed here otherwise. When I say she was the truth, I mean it! She sold this hotel. I hate they don't have free breakfast, but that's ok.

At first look, the hotel is in a nice little area of McDonough that is safe. Close to the store,…read moreshops, mall, restaurants and the freeway. We were here on a day with little hotel traffic. The staff was pleasant. The hotel looked clean. The rooms looked clean. The bed was middle of the road. Breakfast was OK. So, why the 3 stars? Everything was good until we turned the TV off. It was like we had the window open and were right in the emergency lane by the highway. WTH. I75 is always busy. There were cars and trucks driving by every second, all night long. I'm a very light sleeper so, you guessed it, I got no sleep all night. I really hate to give them such a review but I believe in honesty. Sorry.

Let's start with the good. Check in was easy and the clerk was friendly. Hotel was easily…read moreaccessible from the interstate and plenty of options for dinner nearby. I was thanked for being a Hilton Honors member and offered my complimentary water and snack. I did not made it down for breakfast but my husband did. He said breakfast was ok but there was a staff member sleeping in the area and another staff member telling him he could not sleep there and they argued in the middle of the breakfast nook. So not pleasant for dining. Upon arrival in room I had no top sheet on my bed. There was a maid in the hallway who said they were all in the laundry but no offer to bring me one. On our way out to dinner I ask for a top sheet at the front desk. It was busy at the time so I told them I'd pick it up on my way back in. It was ready for me when we returned. Shelves in the bathroom were dusty and the light over the sink was out. We called about the light in the bathroom. About an hour later a fellow came to fix it, said he had to go get the bulb, another hour later he returned with the wrong size bulb. We did not see him again until we returned from dinner and he was in the lobby. We asked about the bulb and he told us he didn't have the right size to fix it. But again no one let us know that. The small bottles of shampoo, conditioner on the bathroom were less than half full. I am pretty sure this is the first time I have ever left a bad review of any Hilton property. I will not stay here again

This hotel has undergone some renovations with many more to come. I hosted a party in their…read moreconference room and highly recommend the sales team and management there. The staff were all welcoming and helpful throughout the planning process and the party. Overall, this is a great area to stay in.

Stayed here recently, and omg what and experience !! So I did not know that they only clean the…read moreRooms every other day ! I'm paying for a full stay therefore I want my room cleaned and bed made my entire Stay !! Then if I have Already paid on Priceline or hooper why are you even charging me ? Brittney was great and helpful along side Gia I think her name is both ladies were really nice but I don't recommend! And I will be going cooperate also also only one elevator was working.

This is my second time staying in this hotel. It's been more than one year between visits and I see…read morethat they are experiencing the same issues. The hotel is relatively new and appears aesthetically pleasing. The service I received was fine. However, the rooms always have issues. During this stay, my first room's HVAC was not working, the microwave was glitching and the telephone did not work with the wiring stripped and hanging out of the wall. I was moved to a second room. This room's telephone also did not work and there was water damage on the bathroom walls. The gym is superb! The pool was closed during my stay. They finally got the EV chargers installed, they were not up and running my first visit. One of the elevators (the one on the right) had misfunctions each time I rode it. The breakfast is decent. I liked that during my 2-night stay, the breakfast was slightly different each morning. I would stay here again, now that I am aware of the recurring issues.

This place was absolutely disgusting. If I could give 0 stars, I would…read more The first night, our room was already infested with roaches. We were moved to another room, but the problem didn't get any better--we still had to deal with roaches ourselves. We ended up spraying everything just to try to make it livable, but the infestation was clearly ongoing. We spoke with the manager, Jirmain, and he did nothing to resolve the issue. Instead, he threatened to charge us additional fees and even charged our card without our permission, which is completely unacceptable. The overall environment was just as bad. There were people smoking in the hallways, others drinking in the stairwells, and the elevator smelled like dog urine. Trash was constantly piled up, which probably explains the roach problem. I would never stay here again. Save your money and go somewhere else.

Comfortable rooms and beds. Two queens for a great price especially if you become a member. Also…read morehas charging for electric cars, one Tesla destination and one Standard. Nice breakfast spread with waffles and eggs bacon , etc

This is a good space for quick weekend stay. I'm in town to work a festival at the speedway which…read moreis 16 mins away. Shopping and restaurants in the area. Hotel is clean and PETs NOT ALLOWED!! They have a breakfast and nice staff. The TV doesn't work and the phone in room didn't work.

Easy check in, the suite was large, clean, the bed is insanely comfortable we literally melted…read more We heard a train when we first sat down but neither of us heard it again till we were checked out and outside the hotel. The hotel was very clean. I will say I wish the free breakfast would go to 10am this is a complaint I have with all hotels. Or offer a breakfast option like cereals, oatmeal, easy items for guests that check in late at night. Anyways great hotel, pricing is fair, incredible night sleep, highly recommend

I have stayed at this location several times. The customer service has always been great, with…read morethe front desk staff being friendly and always willing to provide good recommendations on local eateries. It has always been a clean place to stay with a hot breakfast (not continental) in an area that is near the highway. There are also a ton of shopping and food places within a mile. It is well lit and safe. I plan on staying again when in the area.

My family stayed 1 night while traveling. Here is our experience…read more Staff- All very courteous, super willing to give all of us anything needed, not one staff member missed greeting us! In today's time, great employees are hard to find! The head manager has done every well! Hotel - Most has already been remodeled, beautifully - pool still under construction but will be completed soon. Rooms - Beds more comfortable than our own - fell asleep quickly and stayed asleep until time to get up. Rooms clean and equipped with the right hotel stuff. Breakfast - Perfect for a quick sufficient breakfast! Husband loved the sausage gravy! Breakfast host approached every table, asked all guests if there was anything she could get to complete their meal! With a smile! That early and smiling.... she's a keeper! Parking - we're traveling with 2 very nice 2017 vehicles. Both full of belongings.... Both untouched and safe! Family demands - I had trouble booking through Expedia to meet my demands. The statement of "control freak" is an understatement to define me. I called, spoke to the night time manager, explained the travel issues. On this trip, husband, self, oldest daughter, her 2 children - 3 and 2 mo, her husband, my 17 and 16 year old daughters. All adults 5'11 - 6'2, tall family! We have modest daughters, but under 18. We booked and stayed in 2 suites. Each had 2 king beds with separate quarters!! Perfect!! If traveling through McDonough again, we will only stay at this Best Western were all of us felt - Most WELCOMED, LOVED and TRULY CARED ABOUT!!! Thank you very much to all the staff at Best Western McDonough!!! Lynn D

The hotel was clean. Breakfast was same old same old. Staff were very nice. Race weekend made the…read moreprices double. Supply & demand. Oh well.

Pros - Cheap, even last minute ($59/night, booked the day before); all right quality for the price;…read moreroom with a single king had a lot of space--a couch, a desk and chair, a mini fridge and a microwave; continental breakfast (did not attend, do not know what's offered or the quality); outdoor pool (did not use); conveniently located by the I-75, Enterprise, several fast food/restaurant options, and a Walmart. Cons - Area is not the best; parking lot is a little on the tight/small side; exiting onto the street can be difficult; bed was very high and way too firm; pillows were extremely thin and uncomfortable; mini fridge does not get very cold/takes a long while to get cold (would not feel safe putting perishables in it); keycard randomly deactivated our second to last day; no dogs over 40lbs are allowed at all and any dogs are not allowed to stay more than 2 days. Biggest issue were the insects. A medium-sized beetle crawled out of a hole in the outside corner of the bathtub our first night, and then our last night my fiancée found a HUGE dead spider right under the space between the bedside table and the bed (both pictured).

Needed to stay 3 nights and was tricked. bamboozled. betrayed…read more The place was a wreck. No Wyndham logo anyplace but the key. Photos online made the place look half decent. Lies. Bugs crawled outside like angry bouncers. Lyft drivers and two abandoned dusty cars parked in the lot. Ripped carpet. Missing door mirror with glue stains. Shredded lettuce on the floor of the closet. Old fridge and scary dirty microwave. Dove shampoo, conditioner and body wash bolted to the walls. Smoke alarm barely attached to the wall. Dirty damp rugs and dusty headboards. Dusty ceilings. Stained sheets and chemical burned towels. Pillows with no density. Sofa chair and ottoman stained and suspect looking. Light switches and electric sockets that didn't all work. The smell of weed made my brother have to change rooms. Yet the smell of weed was all over the premises. It seemed that everyone who rented a suite there smoked. My bro chose this hotel due to his job's discount and assumed it would be good for his family to stay in. Lucky for me, I was with 4 other family members there for an event, and had no time, so we cleaned like biohazard workers, vented to each other about it, and then laughed about our shitty hotel luck. If I was there solo, I would of slept in the woods. The only thing that saved them was a powerful shower head with hot water, a door lock and a soft bed. With so many hotels in the area I assumed the competition would at least drive them to upgrade. Nope. This hotel will forever be in our memories as the shitty hotel we stayed when we all met up with family for a 80th birthday party. We'll groan and tell folks about it while they look surprised. Thanks Baymont.