It took Quality Heating two trips to make a simple repair to get my furnace running. Manager Jim gouged me on the price. Buyer beware.

quality heating was here this morning to install a new furnace in our mobile home here in Imperial Village. Scott & Steve did the install and great to work with, they were efficient and fast and cleaned everything up before they left. also dealt directly with Travis at the office he invited my wife and I to come and visit and meet the staff. great company! Dan W. read more

Quality Heating Minocqua very professional on my hydronic boiler installation on January 18th. Prompt, clean and thorough. Highly recommended. Wes Nicholas Lac du Flambeau January 18, 2017 read more

Quality Heating - Heating & Air Conditioning/HVAC Near Me - Minocqua, Wisconsin

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Quality Heating installed the HVAC in our vacation home in Northern Wisconsin in 2006. They service it annually and even though we're 45 minutes away from their offices, they respond virtually immediately to any issue, concern, problem. They are extremely knowledgeable and if they can walk you through something over the phone, they're more than happy to save you the time and money associated with a service call. I've had a persistent issue over the past couple weeks that has required 3 separate calls -- nothing to do with their installation, just a weird quirky thing in the system. Josh has been out on each of those calls and has been here sometimes within hours of my calling the office. He's pleasant, knowledgeable, responsive - everything you'd want in a service tech. Jim in the office is a delight to deal with .. .. they return calls promptly, have emergency 24 hr service. I recommend Quality Heating without reservation. read more

Had a terrible experience with Quality heating in Minocqua, WI. First, our furnace went out on a Sunday. It is 33 minutes from Quality Heating to our home. We were charged $200 each way, (because the tech lived an hour away )and $200 for a tech to get our furnace started. (that lasted for 3 hours) $600 FOR NOTHING. Crazy. Then the next day we were told that it would be $1800 to replace the heat exchanger that was under warrantee with a 4 hour labor allowance, Really!! They had to get the parts and build it in their shop. That maybe we should think of replacing the furnace, Really!! Next, they would not be able to fix it till probably next week. So we have no heat and they probably cant get to it for 10 days in a 2,700 square foot house with it below zero at night. Quality talked us into replacing our 7 year old furnace in 2014. Now they want us to do it again. (NOT THIS TIME) Called Badger Heating in Bolder Junction. They were wonderful. They got to the house that day and got the furnace running until they can replace the heat exchanger at the end of the week. The tech called me and explained everything. I will never call Quality Heating again. Stay away from Quality heating in Minocqua, WI. read more

I had the unfortunate experience of dealing with Quality Heating and especially their service manager, Jim,a couple of days ago. Let me start by saying I have been in the HVAC business as an installer, service tech and service manager for over 30 years. Jim is the worst excuse for a service manager that I have come across. He tried to gouge my brother-in-law on a warranty heat exchanger replacement. Carrier gives a 4 hour labor allowance to replace the heat exchanger and Jim told me that he would charge an additions $800-1200 to replace it. I told him that was an unreasonable amount and he said take it or leave it or I can pack up my tools and parts and drive up to Minocqua to do the job myself. Now I live in Indiana and my brother-in-law is 72 years old and lives outside of Minocqua so I thought that he should get a local contractor since the heat exchanger was under warranty with a labor allowance and he had no heat. I would not recommend Quality Heating to anyone in the Minocqua area due to Jim's insolence and price gouging practices. We have since found a much better dealer in the area at a much more reasonable price and is doing the job right now. Stay away from Quality Heating in Minocqua, WI! read more

This company is terrific. We had a new furnace to replace our old furnace and could not find anyone in town who would do the install. Everyone refused stating that half their profit was from selling a furnace and not installing it. Not Quality, they never hesitated for a minute and did a quick, fast, and reasonable job. They are top notch and very honest. read more

Very saddened today. Have used Quality Heating EVERY YEAR since 2001 for a clean and check of our furnace. They have always done a good job and been very accommodating. Today (Oct 7) we called to set up the clean and check (like we do every year) and were advised they could not come out until JANUARY. We always have it done in October or November. Loyal customers who always pay the bill are no longer given any kind of consideration. I guess the "smaller" jobs are not welcome any longer at Quality Heating. They only want the "big" jobs. I spoke with their CS Manager. I explained January won't work - our furnace is in the crawl space under the house - it would be too cold for their worker and if there is a ton of snow by then, they will need to bring a shovel! All he was interested in was lecturing me about providing access to the crawl space. I have to give him credit, he was able to divert the conversation from the intent of the phone call. He just doesn't get it that November would be better - has to argue about access instead. Great Customer Service from a Company that we have been loyal to for over 18 years. I would recommend to the owner that you need to send your contact personnel to some type of Customer Service training program. Congratulations Quality Heating - I hope you have only the BIG jobs left now on your calendars. You succeeded in eliminating the little job today. I wonder how much the owner JEFF WOODS is aware of this? read more

Talk to Jeff at QH if you can. Very knowledgeable. We had a big complicated residential job during a very bitter cold winter.

This company is terrible. I was told a simple, but very crucial, fan motor would be installed as soon as they received the part I had to ship. I shipped it on Thursday and it arrived in their facility on Friday. By late Monday, it was still not installed. I did not get a call, an email, or any kind of heads up that no one would be there. I called the company and they said a couple people called in sick. A simple phone call to let me know no one was showing up is a common courtesy. Do not use this company. read more

My experience with Quality Heating was a nightmare. I called Quality Heating in June 2017 as my furnace was making this horrible thumping noise. They sent out a service tech who said the thumping was from my burners. He cleaned my burners and said everything is good to go, but recommended in spring 2018 to have my burners replaced. I brought up the soot on the outside of my cabin that was all over the logs. He didn't know why it was happening. I asked if my heat exchangers were cracked. The answer was. NO. He recommended to leave my pilot on to avoid condensation. Over Thanksgiving I called Quality Heating as I left the pilot on, but the fan was not performing correctly. At first I was told that's how a furnace should perform, then was told I needed a new fan switch, I was told by Jim it was on back order and he would call me when it came in. Jim set the date of December 28th for them to come replace the fan switch. We left the furnace set at 45 degrees only to come up on Dec. 26th to find our pilot was out. It was -26 degrees out. We had to keep relighting the pilot all day. I called Jim at Quality Heating at least 4 times and asked him to please send someone out. If we left and came back our pilot was out and our cabin was freezing. I called him again and again and his comment, "as long as you can get it lit I am not sending anyone." Finally after business hours our pilot went out and we were having problems getting it lit. I ended up calling Quality Heating's emergency number. They sent out a service tech. He looked at our furnace and said," it was our heat exchangers, it was too dangerous to relight and we needed a new furnace." He went out to his van brought these tiny ceramic heaters and said "it would cook us out." My husband made a comment ,"this furnace is only 7 years old and we only have used it a dozen times so in other words it's like buying a chainsaw and using it once and throwing it away." The techs comment was,"pretty much,"and walked out. Those heaters could not keep up with the cold. I called a different heating company and the service tech told me his credentials when he walked in my door. He actually had a license to repair furnaces. He took my furnace apart. First comment was, "that's not good." We were told the burners are corroded and need be replaced not cleaned because there is no way to get in the holes to clean them properly. The burners were burning on one side and that is where the soot in our heat exchangers were coming from. He replaced all three burners that should have been replaced the first time. Our pilot was burning a yellow orange instead of blue flames, so he replaced the thermocouple and our fan switch. He had all the parts right in his van. Our furnace is running terrific, we have heat, our pilot stayed on and it's warm. I CALLED JIM AT QUALITY HEATING ON DECEMBER 28TH AT 8am. I TOLD HIM THAT I CALLED IN A DIFFERENT COMPANY TO COME. HE HAD ALL DAY TO SEND SOMEONE OUT, KNOWING WE HAD PROBLEMS AND I AM NOT PAYING FOR THE POOR SERVICE WE RECEIVED WHEN I CALLED AFTER HOURS. I TOLD HIM IT WAS NOT OUR HEAT EXCHANGERS AND YOU TRIED SELLING ME A NEW FURNACE THAT I DID NOT NEED. HE ASKED ME WHO I HAD FIX MY FURNACE. I TOLD HIM AND ALL HE COULD SAY AS I WILL BE SORRY! NO, I AM NOT SORRY HIRING SOMEONE WHO ACTUALLY WAS QUALIFIED AND DID NOT RIP ME OFF. JIM TOLD ME THAT HE HAD TO GO ATTEND TO HIS CUSTOMERS WITHOUT HEAT AS HE CANNOT HANDLE CONFRONTATION. I TOLD HIM I WOULD BRING HIS HEATERS BACK as they are not mine. On December 29th I brought his heaters back along with the burners and the thermocouple so he could see it himself. He again asked me who told me they needed to be replaced. Jim, I am from Milwaukee a very big city with so many heating places and I have friends in the heating and air conditioning business and they all told me that burners should be replaced instead of cleaned. Even your own guy in June told me I needed to replace them in spring. You lied straight to my face when I was there saying your tech never said this. There are 4 witnesses that are willing to write a letter saying your tech said we needed a new furnace so what crap are you trying to pull. You have unqualified techs and you are rude and cannot communicate with customers. Minocqua may be small, but word of mouth spreads like wildfire in small towns. You have a temper and do not like to be told the truth or hear the truth. Your tech lied to you what was said or you are protecting your butt one of the two. I would never ever recommend anyone to you. You are unprofessional degrading another company and the way you think you can intimidate people the way you treat them. Well you met your match as I don't put up with a LIAR, If you would have sent a qualified tech the first time we would not have been going through this would we? YOU SHOULD REIMBURSE ME ALL THE MONEY I SPENT SINCE JUNE SINCE YOU COULDNT FIX IT. read more

A rude man answered the phone this morning at 7:45 a.m. when I called as a courtesy to verify that the tech had an important piece of information ahead of our service call at 8:30. He reprimanded me for not calling earlier to update this detail and used a mild expletive before we ended our call. This man infused his passive-aggressive air with just the right amount of saccharine as to effectively throw me off balance momentarily; however, I rallied quickly and called back almost immediately to cancel the service appointment for this morning and then contacted our wonderful plumber for his HVAC recommendation, called them right away (they are also located in Minocqua) and scheduled a maintenance appointment. We've used Quality Heating in the past as did the previous owners of our home for nine years -- no complaints, in fact QH was most helpful ensuring our comfort during a heating issue last winter. Big complaint now, however -- never again -- there's too much competition out there in this particular field to settle for disagreeableness from people to whom one pays money. Interestingly enough, the company we transferred to, with whom we have NEVER done business, had in their system the information I called to confirm with QH, who HAD done work for us! That's what I call self-initiated action on the part of our new outfit and mediocrity on the part of QH. read more