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Quality Flooring-N-More

5.0 (2 reviews)
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Services - Quality Flooring-N-More

Fixture refinishing

Floor installation

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Great Floors

Great Floors

(55 reviews)

$$

This is one of the worst companies that has ever existed. They are full of liars and thieves. I…read morealways shop local and small business when possible and this company has all of the negatives and none of the positives. No accountability or ownership of mistakes. When I had our estimate we specifically asked if the baseboard needed to be removed and we were told no. I made it clear that I would remove them if necessary to ensure they could be labeled and reinstalled. We were assured the baseboards were installed at a height that enabled the installer to work with it in. When we proceeded with the proposal the installer showed up and removed the baseboards from my entire house without telling me. He broke them all, threw them in my front yard, and left my house a mess. I attempted on multiple occasions to reach out to the manager with my frustrations and he was never around, never called me back, or followed up. They cost me thousands of dollars and countless hours to stain, sand, refinish, and install new baseboards at the same time we were welcoming our first child. I will never forget the disrespect and poor service provided by this company. Please take your business anywhere else but here!!!

Not great, not honest, not customer-focused A week ago…read moreMonday I phoned Great Floors in Shoreline and ordered ~45 sq ft of Daltile. I had tried to purchase it direct from Daltile but they directed me to Great Floors or another supplier and said it was "in-stock" in Portland. I spoke with Jim Verdier at the Shoreline Great Floors on the phone and he took my money and said "Wednesday or Friday" from Portland. Tuesday Morning came and Jim V. Said it would instead be a week from Friday. This would put my project at a huge delay and he said his rep "was trying to drive it up to Seattle sooner". He also confirmed that there were 14sq ft in Seattle that were from the same run of tile as the balance of the stock in Portland. While waiting for the rep to respond, I tried to figure out how I could make it down to Portland from Seattle to get the tile so that my project could advance. Meanwhile, day by day, no answers came as to when it would be delivered from Portland and apparently no concern about my situation. I was the one calling or even driving up to Shoreline to try to get answers. On Thursday I finally phoned when no response came from my email it to learn it was Jim V's day off though there was no notice, no email out of office message and no follow up as to our urgent need to lock in a plan for delivery. Friday I called into Daltile myself and learned that the order was never placed to Portland. It was placed to California and arriving on a truck Friday, June 13. At this point Jim still insisted the rep was going to "drive it up to Seattle Monday or Tuesday but if he didn't have time it would be on a truck Wednesday and finally arrive to the store on Friday, June 13. I confronted Jim and shared what I learned and insisted that he fix the issue with Daltile and that I be able to pickup the tile myself in Portland on Monday, June 9. He declined since he "hadn't heard from the rep still" and I said I needed to cancel the order and get a full refund. We did drive to Portland, purchased the tile from Floor Factors and it's up and looking great. However, I have yet to get a phone call from the manager, Jim Dahl, as to my request to receive a full refund. Monday, he was already gone for the day and I left a voicemail. Tuesday, Jim V told me I would have to pay a 25% restocking fee. I declined and asked to speak with Jim Dahl. Never heard back. Wednesday, Jim V told me they were still "waiting to hear back from Daltile on taking the tile back" - different answer than the day before. Still no call from the manager, no apology, no resolution. I paid with a check to save the credit card fee otherwise, I would have canceled via them. And as slow as these guys are on helping customers, they aren't slow on cashing checks.

Quality Flooring-N-More - flooring - Updated May 2026

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