I rented a large golf cart for a 3 day weekend in May and prepaid the $398.48. I am 66 & my twin sister is 66, and my Aunt is 88. The 1st cart we were given didn't run. The very nice lady pulled another cart from the back and had some difficulty getting it to start. She advised us to keep pressing the foot pedal if we had problems. We had problems the rest of the day. We used the cart less than 2 hours, it still had a full tank of gas. We parked it in our carport at our rental house and decided it was too unreliable. The next morning, it wouldn't start at all. Both of us tried but it didn't start with the only instructions we had which was on the vehicle. I called Quality carts and was told they would pick it up and would be more than happy to reimburse me for the entire 3 day rental. I insisted on paying the first day because we kept it and he was so gracious and kind, He picked up the cart. 2 weeks after I got back home I called the owner to let him know my credit card hadn't been refunded the 2 days that we didn't have the cart. He told me that he had decided not to refund us anything because there was an event that weekend. I was incredibly stunned that his demeanor had changed and he was not the gracious and kind person that we thought he was. I sent him the invoice and asked him to please reimburse me for 2 days. I haven't heard back from him. This is exactly what happened and now he has $398.48 of my money for a cart that didn't run & was used 2 hours. We are old and a bit afraid of getting stranded and he was so understanding at the time we reported the cart not running. Makes me lose faith in customer service. read more