I have used North Pointe for my boiler servicing needs for years, and Butch and his team have been…read moreoutstanding to work with! Butch goes above and beyond, answering calls on Sundays, over holiday weekends, and never like it's an inconvenience. He's a genuinely good man, and a fair businessman too. In May, over the Memorial Day weekend, my nearly 50-year-old boiler malfunctioned, and we decided to replace it. Four months later, I discovered I had Equipment Breakdown coverage for the boiler. It seemed like a cut and dry claim, but they denied it. Butch got on the phone with the Insurance company, and in less than 3 mins gave all the info they needed to approve the claim. He didn't have to do that, and rather than see me as a pest for bothering him repeatedly for weeks gathering info the Insurance company was asking for, he was completely pleasant the entire time. And he followed up afterward, to make sure we were all set. That kind of service is priceless! Thank you, Butch and the great crew at North Pointe!

My recommendation couldn't be any higher. I don't usually write reviews. We called Northe Pointe…read morePlumbing and Heating after another company 1st looked at my daughters furnace. The other company quoted a cost that seemed unusually high. When I called for a 2nd estimate to North Pointe. I was told they were completely booked, I asked if I could just have an advice call. In talking with Butch, he agreed it seemed high. He came out immediately, agreed that it needed to be replaced, turned on on the gas fireplace, offered to bring heaters and worked her into the schedule as quickly as he could. (We'd still be waiting 5 more days for the other company.) The total cost for a more efficient furnace considerably less than the quote from his competitor. My daughter felt completely comfortable with them. Thank you for your integrity, the long hours and quality work!!

I'm not sure how JP Heating And Cooling does not get five out of five stars. From the moment you…read morecall your greeted by wonderful staff who is ready to listen understand what you're trying to accomplish and get you the right service.. they were able to turn around new plumbing, new tankless and various other items inside my house in less than a week after calling them. Dave and Maverick the service team were amazing Brian who is the owner is absolutely fantastic. Ready to listen. Understand your needs and deliver it with top-notch quality. I promise you any of my heating and cooling will be going through JP and no one else. I can't thank you all enough for helping me and I look forward to our next Task thanks, Brian, Maverick, Dave, Bree, and the rest of the team I spoke with. Keep up the great work and you will be in business for many many more years!

We have used JP Heating multiple times for multiple issues. The entire team is amazing. From the…read moreperson answering our calls to the service techs that have come out. They are extremely prompt, efficient, courteous and come the day we call. We would 100% recommend them to anyone. ​

We had Family come out and install a new furnace for us. From the initial call to the day of…read moreinstallation we felt like we were treaded like Family. We highly recommend Family Plumbing and Heating and will continue to use them in the future.

I'll be posting a very detailed review complete with model number and a price breakdown later today…read morebut I wanted to get this out quickly to save anyone the mistake of using this company. First they don't and WON'T give a parts and labor price breakdown on their estimates or invoices which should have been the first red flag. I've used this plumbing service before but didn't require any expensive parts previously. Their labor rate is high but you get what you pay for in my opinion so I don't mind that. However I received an estimate for $1600 for parts and labor combined to replace a pressurized well tank and again they refused to separate it. I figured that it was a complicated installation because I priced the tanks and they cost around 4 to 5 hundred dollars. We were without water so I agreed to the estimate. They came on Friday but said they couldn't complete the job until Monday due to parts availability even though the parts are available at every local hardware and big box store. Monday came and went after being without water all weekend and they stated that the parts came in late and that they couldn't finish until Tuesday. I was extremely surprised when the plumber called me and said that he was finished after an hour. ONE hour of labor and a $500 tank cost me $1600. I believe their labor is $160/hr. I'll be posting the exact model number when I get home so everyone can see exactly how much they overcharged and actually just plain price gouged me. My fault for agreeing to the price but shame on Family Plumbing and Heating for not being more transparent with their pricing, not hitting promised deadlines and doubling or even tripling the price of parts when people are desperate, just want running water, and unnecessarily removing a part that was working but leaking a little to shut off water to the house for the whole weekend and putting us in a position where switching companies would have added to the time that we were without water and creating a desperate situation. I have cancelled my service contract with Family Plumbing and Heating and I'll be using J&P heating and cooling going forward. Hopefully this will save a few people from being ripped off.

I had a plumbing emergency at midnight. My boiler mate blew out and my basement was flooding…read more They were here within a half hour and set an appointment within a reasonable time to do a complete replacement. I definitely recommend this company. Very professional service.

Great customer service! Very professional and knowledgeable plumbing technician who was friendly…read moreand helpful. Highly recommend this business to Northern Michigan Homeowners.

Classic Plumbing is an awesome business. I needed a furnace tuneup/inspection prior to winter…read morecoming. We also wanted our hot water heater flushed and a leak under our kitchen sink repaired. Also our bathroom sink faucet was running slow. Keith and Cole arrived at the scheduled time and got right to work! They were done within one hour! Everything works great! Thanks Keith and Cole...you guys are the best!

Moved into this new house called Classic to inspect furnace, they recommended replacement which I…read moreknew to be the case. Price was right at 3000. I said Let it happen. I am going to copy and paste a letter I sent to the owner Dave. Of the list "most" got done and I went away. Didn't want to leave a negative review but this one is earned. The following spring my AC was inoperative so I called and the tech came right out. Diagnosed new compressor assembly, thousands, I said how much for whole system and waited for his estimate. Meanwhile I called another company out and the technician immediately found the chipmunks had chewed the wire on the outdoor compressor unit. 85.00 shame on the chipmunks. I was watching youtube and saw a Classic commercial and decided the review was in order. To:dtmasterplumber@yahoo.com Hello David you sent me a paid receipt for my new furnace so I assume you are the man.  Thank you for the paperwork. I have a couple issues.  After a couple days my ignitor shorted. Your technician came out timely, said it was pinched at factory need to order, tomorrow. ok.  I mentioned to your tech they left the old furnace in the crawlspace and he said he would pick it up upon part installation, ok.  Friday came and went no call, the furnace is working fine so ok. Today I went down to the crawlspace to put salt in the softener.  Let me list a couple of concerns: Take old furnace Light coming through wall where exhaust vented. Furnace water drain at foot of ladder the old drain went back behind the the ladder this furnace also seems to put out more H2O possibly a mud bog where I climb in to salt the softener. (not done) Never seen so much aluminum type tape verses sheet metal. If that's industry standard ok it seems solid and perhaps durable. Looks different. I don't know how important the cold air return is to this type of furnace but it could use a little more tape. At the bonnet in front a small gap does that make me at 92 percent? (not done) Clean the work area, you know broom clean. It can be saddening for the customer to walk into minor mess when cleaning it up takes so little effort.  Bad JU JU  Heck there's an apprentice on site. (kind of done) The pipe coming out of the roof or the floor in this case has been disconnected but still hanging down with small pile of sandy ash in the elbow.  I can certainly remove any troubling section in my life but when you went  out the wall not the roof (as the receipt indicates) I would  hope you will neaten and plug? As your technician was advising me to the furnace choices I asked if the 95 percent would waste enough heat to heat the crawlspace. I pointed out it was a long ways to the end of the crawlspace with bathroom plumbing at the end. He motioned he could cut a vent in the duct above where we sitting.  I reminded the helper about cutting the vent but perhaps it got lost in the heat of repair. I have installed temp sensors in the crawlspace and the vent may be critical. (Pity fully done) Is the intake just open? (still somewhat curious) Just moved in this home and getting familiar and ready for winter.  I am sure your tech can resolve these minor issues and if I only discussed them with him at ignitor installation the company owner may be unaware.  Your tech was polite straight forward, I fear for the training of the young man. He to is polite and has harvestable potential. I recently retired from business. Customer Satisfaction numbers affected profit by hundreds of thousands of dollars in corporate "kickbacks" then of course the real reason for our focus customer retention and word of mouth. What bothers me most is  I want my name attached to glowing reviews of Classic Plumbing and Heating and at this point not so much.  If I need it Help a Brother out David. Ralph Sent from Mail for Windows 10

Rob returned my calls promptly Came out the same day…read more Helped me find a cheaper replacement part which he installed. (new blower for furnace)that saved me $300. and fixed a dripping kitchen sink faucet he noticed while standing in my kitchen. I feel you could not ask for a better repair tec. !!!!!

He charged over $500 to open a drain in a mobile home very crooked took advantage I was from out of…read moretown I guess he figured I should pay a premium shame on him it will catch up with him

Professional, prompt, and thorough. Never tried to get me to more than was necessary. Strongly…read morerecommended. David Joseph

We just bought a house in East Jordan and the main got clogged last week it cost $400 for the job…read morebut they showed up quick after I called and the worker Nolan was literally the best an needs a raise! He had great communication, showed me what was wrong and how to help prevent problems in the future.

Professional service. Located the drain pipe, removed some gnarly, thick roots with the M-3…read moreMachine; looked through the main sewer line with the camera. Located the city cleanout. Would highly recommend to anyone. Would call again. Thanks!

Our pipes were clogged, aguy came out, cut up pipes under the kitchen sink said he coukdnt get…read morethrough and i needed a REAL PLUMBER!!! CHARGED US $385 AND LEFT. We still have a mess and im still wondering why he cut up pipes if hes not a real plumber.