THIS IS MY 3RD TIME SAYING THIS... WHY DELETE IT? As a former employee, I can tell you the behind the scenes things patients won't see or hear. The 5 star rating is a shocker to me. These are my opinions and my experiences while there. Most nurses say the most horrible things about the patients at the nurses station, especially if they think your "faking" or you ask for certain medicines. The nurses themselves aren't bad. They're actually nice people, just feels like most don't care about why you're there...at all. Every doctor was very respectable and never acted like they were better than anyone, even though they are probably the highest paid employees there. The people who act like they are better than are some of the people in the offices, the ones who don't see patients but are nurses. There's always going to be people who think they're better than others anywhere you go, but here? At an ER? As a nurse in charge? In a career where you are supposed to care for others? Hmm, ok. The other office people and the receptionists are some of the nicest people I've ever met. The reason I am no longer working there is because the ER wanted to fire me. My actual boss said that he had to convince them to keep me to stay. Read the backstory and you'll understand why I took time out of my day to leave this review. BACKSTORY: I was hired through a 3rd party contractor in May. I was trained for 2 days then was left to be on my own. At the beginning things were good. I reminded one of the administrators that I wasn't trained on everything, as I was only trained minimally. So, if something wasn't being done, most chances were that I didn't know that it should be part of my routine. They agreed to come to me about anything and let me know. I trusted them because I have known this person for years. The person I knew then was not the person I was dealing with today. They decided to email my boss, who sent me a screenshot, with a paragraph of things I wasn't doing that I was supposed to be. Nothing on that list was ever brought to my attention, except through the screenshot. I sent the admin a text asking why they would do that when they looked my in my eyes and said they'd come to me if things were being missed. This admin didn't respond nor talk to me for 2 weeks. Not long after that mess, I started having seizures. I had 1 last year, but now they were becoming more frequent. My 2nd and 3rd seizures happened at home in front of my husband only. Even though we went to PRMC ER each time, it was like they didn't believe me. That is, until I had a seizure in the lobby between the sliding glass doors. My husband was on his way to pick me up and he found me in the floor convulsing. From what he has told me about this seizure, because I go unconscious and have massive brain fog for a while. He had to scream down the hallway, not wanting to leave me alone and assuming the receptionist was actually at the desk, which they weren't. Finally someone heard his screams and soon the little room was packed with people and they left as quick as they came. By the time I had come to and was able to communicate and understand what happened, there were 2 people left with me and my husband. I asked one of the admins to look at the closest camera to see if maybe it had seen me, that way I could know how long the seizure lasted. I even gave them the exact time to the minute to look at. Nothing else was ever said but I thought everything was good, or so I thought. I was offered to work Thanksgiving if I wanted to, if not, no big deal. The following Tuesday my boss met with the admins and, like I said they were ready to fire me. Instead my boss convinced them to keep me but the admins now said I needed a doctor release for me to work. Which makes me think did they not believe the 2nd and 3rd seizure they didn't witness were a lie? Which makes one think, is that why they were so on board with getting rid of me? Was it the admin who thought less of me? Was I now a liability to them and wasn't worth having the job? After realizing who I was working with, I didn't go back. It wasn't my actual boss, it is the people in charge of the ER themselves. They showed no compassion, they showed no respect, they responded without care. After that seizure in the ER, during "monthly rounds," the admin nitpicked and added more to my work load. This would be fine with me if this was brought to my attention when I started, but to wait 7 months to even show me? That's a failure on the admins part, not mine. I could understand if I didn't do my job, but the job was completed everyday, in a timely manner. I will never go to this place for any medical reasons. If they don't care about the employees, how could they care for complete strangers? I have the entire review copied now, so when it magically disappears, I will continue to post it everytime it's deleted. These are my experiences and my opinion on being an employee here. read more

When we visited this ER we were fooled by the very nice building. Receptionist was cold and somewhat rude. There was ONE person ahead of us. ONE. I went in complaining of chest pains, shortness of breath, pressure on my chest and a very bad headache. Also explained to them that my blood pressure had been sky high the last 24 hours or better. BP (that we had just checked at home was 110/184 and a pulse rate close to 30 beats over my normal. After waiting over 30 minutes for something as routine as checking BP, I mentioned to the snot nosed punk kid likely straight out of nursing school that he got to me with one minute to spare, because at 11:30 I was walking out of there regardless. He said "well I'm not going to wait on you at all now." In 2008 I had exactly the same symptoms. I walked into one of these ER places in Frisco and they didnt even let me sit down in the lobby. I didn't even fill out any paperwork because they Immediately took me back and started working on me, gave me an EKG and nitro within minutes. A half hour later, AFTER I was stabilized, I was in an ambulance heading to Baylor Heart Hospital. As they said "we don't fool around when it comes to the heart." To be frank, this smart ass kid is lucky I didn't kick his ass right then and there. I didn't die, so there's still time for that. That's how shitty their care is. Avoid this place like Covid. Find some adults instead. read more