This resort is laughably bad. Management doesn't care. There are much better places to spend your time in Palawan. Let's break it down.
- They cancelled our diving plans two days in a row, and didn't try to find other boats to take us until we were already leaving.
- The resort boat capsized because management thought to park it in the open ocean, knowing the water was rough.
- Island hopping was cancelled for everybody because of the aforementioned capsizing.
- Our party got severe food poisoning from the resort that stuck with us for over 72 hours.
- Brown water came out of our faucets / showers the majority of the time here.
- Due to the complete lack of activities, we decided to try the only thing available, kiteboarding lessons. My expensive lessons got interrupted by one of the extremely rude managers, a white British guy who yelled at my Filipino instructor while we were mid-lesson. Who does this??
- The resort's kiteboarding lesson documents are misleading, and a resort employee admitted to many previous guests having the same issues.
Let me dive into that last point, because it led to a yelling match with management.
I calmly told management that the way their kiteboarding document is worded is misleading. Instead of being calm and accepting very valid criticism, they challenged me, questioning my intelligence, and boldly lying about never having an issue, when their own instructor admitted to previous guests having the same issue with the wording.
After getting into it with Ananda Melo (the European female manager with brown/black hair), she called on the same rude British guy to literally come out of the back room to order me to "shush" and tell me how it's written in "plain English" on the document in my room.
Ananda Melo, you shouldn't turn a guest's valid complaint into a yelling match. You shouldn't have gotten so tellingly defensive about a genuine improvement that could be made to your resort. You shouldn't have ordered our party to leave on such bad terms.
The management here is ruining an otherwise beautiful resort.
The local staff was absolutely wonderful. They were polite and attentive to all of our needs. My kiteboarding instructor Donald was awesome as well.
I hope whoever owns this place replaces the current management, because they are managing QI Palawan into the ground. It's a shame. This is not how any visitor to the Phiippines should experience the country. Filipino hospitality should always go above and beyond to make you feel welcomed, but due to mismanagement, that attitude doesn't exist here. Sayang. read more