We had an appointment with the Waterloo office, but ended up running up and down Washington Street looking for their location for twenty minutes. This is a small town location. There aren't that many businesses on this street. We could not find it even with GPS. And to top it off, it's actually in a garage--like the cliche fly-by-night business. We called them for help in finding it, and we were given the name of the garage and were told that the tax office has no sign. That's is so unprofessional. I'm expected to have them handle my sensitive financial information? No, thanks. We drove home disappointed, without even using their tax services. read more
