For starters, I've gotten my nails done here on two different occasions and instead of the service getting better it got worse!
I'm only giving one star generously because the second time was a completely disaster that ended in me leaving the spa after getting the WORSE nail service I've ever received, Without paying! But the manager Thomas was super helpful and solution based starting with getting me back to have my services completed by someone else!
Anyways, my first attempt at getting my nails done here was actually not a bad experience at all. I had Rose and she was efficient. My only complaint with this first service was I did have to come back because some of the gel color was not evenly painted on causing bubbles and lighter spots in some areas of the nail than others. However, overall when I returned (next day) the staff made it right no question.
My second visit, I returned because again, there was nothing wrong my first visit and I left satisfied. I only got my nails done in a full set my first time so the second time I came in for a full set and pedicure!
I entered the spa and told the gentleman upfront what I wanted just like anyone would. He said it'll be just a moment so I went to the restroom while he got things together. Upon returning there were two people present one for each service and they were waiting with smiling faces to get started so I was confident that because I wasn't asked, he had relayed my two services and we would just be moving forward with starting.
The lady on the pedicure was not able to speak good English and I also believe she was training because people kept coming over looking over her shoulder and talking to her in their language. Honestly, I had no issues with the pedicure lady. Training or not, she was taking her time and very detailed!
However, the nail lady was THE WORST!!! I asked her several times what she was doing because I'm no nail tech but I get my nails done religiously enough to know the process and this lady was NOT doing a familiar process for the full set service I requested!
She started by using a nail clipper to chip away at my current set of nails leaving uneven lines all across my nails. I'm my mind, I'm like "okay... maybe she's chipping away so it's less acrylic to soak off." Next she started drilling which was okay so I was a little more confident in where we were going. Then next she pulled out acrylic and started applying it. This is where I asked, "what are you doing" and she insisted she was doing the right thing and for me to relax because "she would take care of me"
Chilllleeeee, this lady did the WORST and I mean the WORST fill in I've ever seen. Mind you, that's NOT the service I requested! You could see my old acrylic under the new one just all raggedy and clipped away so even if I did want a fill in, the fact that this is how you went about it is STILL WRONG!
I told her this is not acceptable because I came to get a French tip full set. I was leaving for Costa Rica in two days and had to drive to Nashville that same day so I didn't have time for her to fix a mistake after I had already been asking "what you're doing."
At this point, she started to get loud with me and talking in her own language to a nearby lady and walked off to go grab this nude color to use as a base for my French tips. The damn powder she was using wasn't even conducive for my French tip set because it was clear and not nude of some sort which we all know the base is the freaking powder.
Anyways, when she realizes she has messed up and I'm not happy nor do I have time today to continue giving her to fix it she was even louder and started using hand motions in close proximity to me which made me uncomfortable and lead me to leaving so the altercation wouldn't escalate!
In the end, the manager called with a solution to fix my nails and I returned the next day. I was still not satisfied with my redo job because I still didn't get French tips since the lady messed up the acrylic base so we went with all white nails and toes.
Moral of the story, just go somewhere else. Even when the service is decent you're going to have to return and nobody has time to keep coming back after a service due to dissatisfaction in a basic task! read more