Had an appointment today at 11. Did not get service until 1145. what's point of an appointment? I also had another appointment at one and didn't leave there until 1245. What should've happened is he's gonna be 45 minutes. Do you want someone else? read more

My daughter and her friend went there for fills and pedicures. Not only were they overcharged, their nails look like a toddler painted them. Their toes are rough and uneven. This place shouldn't be in business. read more

worst nails and pedicure ever. Flrst I asked about chrome dipping powder and was told they didn't have it. They actually don't carry any of the popular colors. Then the manager cuts my nails down when I told him not to and he makes them gel nails and ruins my natural nails. And then the attendant that did my pedicure cut me several time and cut my toenails uneven. Charged me $90 for what I didn't want. Then ran a scam saying they couldnt put the $20 tip on my credit card. Which I found out not to be true by another client. They just do that so they don't have to account for it at tax time. Trying to see if my bank can file a dispute or at least get my tip back. My nails looks awful for my black tie event! Never use this nail shop. I have many testimonies from former clients that say the same thing. Wish I had asked before going there. read more

Q Nails and Spa - Nails has bubbles and are not even. They destroyed my natural nails. I now have to soak this mess off in hopes of saving my nails. - Nail Salons Near Me - Martinsburg, West Virginia

I love my latest manicure by Amy! She always does a great job! I love neutral colors with just a little sparkle. This time it was #396 with Chrome on top. Just perfect for the holidays! Thanks Amy! read more

Q Nails and Spa - Nude color #396 with Chrome. - Nail Salons Near Me - Martinsburg, West Virginia

I got a full set of nails and what I walked out with is a complete joke! I just was a simple set and walked out upset. I asked for a redo and was refused. read more

Q Nails and Spa - Jagged tops and catches in my hair - Nail Salons Near Me - Martinsburg, West Virginia

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I went today for first time for pedicure and had Sandy and will definitely be back . I have a weird toe I didn't even need to explain she just put her glasses on and made it pretty the massage chairs alone are worth it read more

Dirty and lack of attention to details like evenness, my daughters cuticles bled and just all together lack of good customer service. Good thing I'm visiting and will not have to be back again. Told me I could only tip through CashApp. I knew what that meant and just smiled. Saw the reviews afterwards... read more

I'm here visiting from Texas and this spa has a welcoming ambiance and I found it to be very clean. Amazing service from Kevin. The entire staff was kind and professional. read more

Clean environment. Good customer service with a friendly atmosphere. Normally not a long wait time if I'm unable to make an appointment and when I do have an appointment I'm helped in a timely manner. Tim and Vanna are my favorite but there are other talented nail techs there as well. read more

The quality of their customer service to their diverse clients. I thought perhaps my technician just didn't want to do my nails so I asked for someone else. She did a pretty good job but seem to be iratated that she was asked to do my nails. On my way out I observed the same treatment being done to another diverse client. I've traveled across the country and have been to several nail salons and this one is definitely not one I will be returning to. read more

I went in for a manicure and a pedicure. Steven, the manager, was who did my pedicure. He was 100% disinterested in doing anything at all. He soaked my feet in lukewarm water for 10 minutes, barely scrubbed my heel and one toe with the pumice stone. Two swipes on each foot. Then he told me that I did not have any calluses and how lucky I was. I absolutely have calluses on my feet because I touch them constantly which is why I try to get a pedicure when they are bad. They are really bad. He didn't even use the scraper, just the little purple scrub brick. When it was time to "massage" my legs he just kept rubbing circles on my left ankle while he scrolled his phone with his other hand. He wasn't even looking at my legs or my feet. He just used one hand to awkwardly touch my leg and foot while he looked at whatever he was looking at on his phone. It was the absolute worst pedicure I have ever had in my life. I don't the chance to get pedicures as often as I would like so when I do go, it is really disappointing when it's terrible. Please do not go to this place, it is a waste of money and time. Maybe someone else would do a better job but I assumed the manager would be one of the best. The woman who did my manicure was nice. I have only had 3 manicures in my whole life so I didn't have much to compare it to. Update; The photo is my gel manicure after less than a week. I haven't had many manicures, but I have had plenty of gel pedicures, and I know that they absolutely are supposed to last more than six days. Please save yourself your time and money and go anywhere else but here. read more

Q Nails and Spa - This is a gel manicure I got less than a week ago. - Nail Salons Near Me - Martinsburg, West Virginia

Don't go here, terrible dip. My pedicure was great, however my manicure was horrible. First I had to ask to use a clean towel. During the process I asked to fix things and he would not fix it and argued with me, got nail polish all over me every time he dipped in the bottle it dripped across my hands, very uneven base polish application so that when he filed down the color was uneven, had to ask him to fix a chunk of dip that he filed down too far and ignored. read more

Q Nails and Spa - Nail Salons Near Me - Martinsburg, West Virginia

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I have been to Q Nails several times now and won't go any again. The guys give the best pedicures and on my last visit I had a special request and Ava did an amazing job. read more

Q Nails and Spa - Special Request Q Nails - Nail Salons Near Me - Martinsburg, West Virginia

They have fast service but that's the problem I went in there and spent 112 dollars my pedicure was great I love the lady that gave me that she took her time and did it the right way but the girl who did my nails wouldn't let me see there price board when I asked abt it , then when she stuck my nails on my corners were lifting up , I got my nails done 2 days ago and there already lifting and getting stuck in my hair she didn't fix my corners , it was a bad experience I wish I got her name but I was focused on leaving bc she was rude I hope if you go you have a better experience then I did . And remember I have only had these for 2 days and they already look like that it's not bc I've done anything to effect my nails bc I fold clothes for a job and come home it's horrible and expensive. read more

Q Nails and Spa - Nail Salons Near Me - Martinsburg, West Virginia

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I've been here a few times, they are always kind and get me in no matter how busy they are. This last time I tried dip nails for the first time with a Anna and they are the most unique and amazing nails I've ever had. The prices are fair, some have said they are high but I think it's on point for what it is now. My only small complaint, and they do have a disclaimer for it, is for regular polish I am three for three with the color not matching the book. The last time I picked a very very dark forest green for my toes and it's definitely closer to olive. I said it looked wrong when they brought the bottle over and they said it would be darker once they painted it and it wasn't. But it wasn't a big deal for me. Just know to watch for that. read more

Q Nails and Spa - Dip Nails custom design with gems - Nail Salons Near Me - Martinsburg, West Virginia

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I'm new to town and had a hard time choosing a new salon due to reviews! This place was nice, clean, and friendly. I do ombre acrylics and they did a great job matching my last set to fill this time. Easy to make an appointment and quick, good work! I'll definitely return. Thank you! read more

Q Nails and Spa - Nail Salons Near Me - Martinsburg, West Virginia

I've been to this place several times. Sometimes i get someone good, most of the time I don't. Unfortunately, this most recent time was my last straw. My pedicure was the 2nd worst I've ever had, and I paid for the VIP pedi. The guy who looked like he couldn't have been more than 16 yo was just lazy. When i asked for a base color with glitter, he said, "we don't have that", he never gave me a callous treatment, which is the whole reason I went, a feather could have massaged me better and when he got polish on top of my toe he used a nail buffer on my skin! I got a different guy for my mani and dip, and that wasn't any better! He trimmed my cuticles, but that was it. When he applied my tips, they were not uniform in length. He put so many layers of dip powder on that I have no idea how the next person is going to get it all off, and they look fat and unnatural. He did not file the underside, so they snagged on my clothes, and I had to file them when I got home. Lastly, he never asked me to wash my hands, so when he applied lotion, it was grainy mixed in with the powder on me. He didn't even attempt to rub the lotion in, he just ran over my arms once or twice and wiped it off with a towel. I was so angry I paid and left. I am an excellent tipper, even when they aren't that great, but I left and gave them nothing. I will not be going back. read more

Q Nails and Spa - Thick and sloppy. - Nail Salons Near Me - Martinsburg, West Virginia

I got a regular mani and pedi with Bob and he did a really good job. He takes his time cleaning the cuticles, which I really appreciate. Aside from the nice service, the place is really beautiful and clean. read more

Q Nails and Spa - Regular Mani - Nail Salons Near Me - Martinsburg, West Virginia

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Definitely do NOT recommend. They're scammers and not thorough. I received a manicure and pedicure for the first time here. The young guy didn't clean out under my nails for either services; neither did he trim cuticles. Initially, the guy started asking me questions with a thick accent and spoke very fast. I asked him to repeat himself and told him that I didn't understand him. He suddenly spoke CLEAR English. My friend was with another male technician who also had an accent. She ended paying for more services than she knew she was agreeing to. I have heard of salons faking accents to confuse clients and to have them agree to additional services with this strategy. Well, it's real. And they do it here. I was done with my services well before my friend, who was receiving the same services. It turns out my guy wasn't doing everything and he was rushing to go smoke outside. Don't recommend and won't be returning. read more

Decide to stop by and try this new place that opened here in Martinsburg by Firehouse Subs. The place is very clean and well kept. I did not have to wait when I walked in this evening, I was able to get a nail technician named Ava. She was super nice and helpful with helping me choose what I wanted done. She was able to do tips as well as dIp and a sugar dip to add some bling! I would recommend her to anyone and I will be going back to her when I need a fill in the next couple weeks. read more

Q Nails and Spa - Nail Salons Near Me - Martinsburg, West Virginia

It was about my third time going to this nail spa. It was kinda a nail emergency-- I had a wedding the next day. So I tried this place out again and I am not impressed. I asked for one thing and got something completely different. My nails were sloppy and uneven. Fell off a week and a half later and it was a NEW set. I feel like I was overcharged for the area rate. read more

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This is my favorite nail salon in Martinsburg. They are fast, they take appointments and walk ins and I have never waited long as a walk in. They are friendly and offer ideas and advice on nail colors and selections. read more

definitely gone down hill. been coming here since they opened. they hand you the color books and don't half the colors they are showing, the ones they have are bland or glittery. the chairs are broken cannot operate the massage or even move the chair. sit there uncomfortably. ask for an enhanced service and get bare minimum extra but you are definitely charged for it . they recently switched there tip service to be cash only and will remind you several times during the service. polish is clumped on toes and not blended well on fingers. or they get polish and glue all over the rest of your fingers and hands. when you ask that they clean it up or focus on the cuticles or rough feet they act bothered and rush through everything. definitely doesn't feel like an upscale spa service. read more

Great job, beautiful place, the gentleman that did my toes and nails was friendly and listened to exactly what I wanted

First time trying out this salon and was sadly disappointed after hearing the amazing reviews and recommendations. I went to the salon on December 22 and I got the dip powder. The next day the top coat came off and the SNS had bubbled up. After just one week my nails have broke and look horrible. read more

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My first visit here and I was really impressed. Linda did my nails and Ava did my eyelash extensions - both did a great job. Highly recommend! read more

Mr Stephen was awesome. Kinda busy, but I found out there were 2 homecoming dances that night. Clean, bright and lots of smiling faces here. Check them out! read more

Was quoted via messenger and in person upon arrival one price and a totally different price when it was time to pay. I explained that wasn't the price I was told when I arrived nor was it the price I was quoted on messenger yet that somehow didn't matter. Was quoted $60 for a single service yet was charged $100 for that single service. read more

Q Nails and Spa - This is where I found a customer with a similar problem so I commented as well and the salon was removing my comments - Nail Salons Near Me - Martinsburg, West Virginia

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I never write a review, however after my experience I thought I should warn others. I called prior to arriving to ask if there were any available appointments, I was told "yes at 2 pm". When I arrived, I checked in and waited 40 minutes until my appointment began. My nails were then stopped multiple times so the woman doing my nails could go do other people's nails. I simply wanted a fill on my acrylic nails and a new color. I was cut twice by the filing head and bleeding, although she did not say anything to me. I asked if my nail could be squared a bit more and she cut the majority of my nail off without asking how short. Furthermore, there are air bubbles in my nails and the polish is chipping off of ACRYLIC nails (which we finished four hours ago and I have not done anything eventful)... I didn't even know that was possible. Don't go, you may have my experience. read more

I went to Q Nails yesterday and was so disappointed... I only got a normal pedicure and manicure (no acrylics or dips). The girl doing the service could not speak ANY English. She did not clean all blue nail polish off my toes and painted over them. I tried to address this and she didn't understand even when I showed her. She missed painting them in places so you could see the blue on sides and top. The polish had to be thinned out twice to apply to fingernails, even that didn't help. My nails looked worse then when I did them myself. I had to show her missed places and she didn't understand that either but proceeded to apply the nail polish haphazardly anyway. I am very disappointed but I was told their quality of work was not good. I DO NOT recommend them at all. I wish I could get a refund of the $65 I spent but I was so upset I walked out. I am particular yes, but this was substandard...I'm surprised she passed the licensing test. read more

On the positive side, this salon is conveniently located in Martinsburg. It also seemed very clean. But it seemed a bit disorganized, and the workers talked loudly to each other the whole time. I would even be okay with that, but my manicure was not well done and was peeling by the next day. read more

I love Q nails. The shop is always clean. Ava and Kevin are very professional and willing to listen to my ideas.

Customer service has gone down hill. Rude man at front desk. No longer gives small water bottles. Had an appointment, took my daughter 20min late. Service was rushed. Color was not what she wanted. Acrylic not filed down completely on one nail, not cleaned up on the others. Nail polish not cleaned up around nail to provide aclean finish. read more

Super disappointed looked like they did great work but time management is lacking! Called during the day for a appt at 6:30 came in sat down with nothing said to me after 30 minutes I asked how much longer they thought it would be and was told there was a appt ahead of me still! Totally understand places getting busy but if I make a appt and you are going to be behind at least give a accurate wait time! Or just accept walk in if appointments won't be taken in time! read more

I was giving a certificate for a free dip at their grand opening. I was never told that it expired in 3 months nor does it say it on the certificate. All it says is that you must make a review once service is received and you have to make an appt to receive the service. I saved it for when I was ready to try SNS dip powder as it is not my normal. I contacted them to set the appt up and was informed that my certificate with no expiration had expired. Then was told that since I spend so much money in there why didn't I bring up the certificate before today. Well one because I usually go when I have time and can't make an appt and two because I had not tried dipping before and wanted to try it. So since I tried to follow the rules and make an appointment with my certificate without an expiration date when I was ready to try a new service I am getting no service and they are no longer receiving my business. My business which includes my nieces nails, my daughters, mine and my friends who I treat from time to time. Now do I think this will impact their business no. What it will do is inform those others who win certificates or coupons from them that those "coupons" etc have an imaginary expiration date of 3 months so if your a busy mom of 5 who works swing shifts you better make that appt or you lose out on what you won. Poor customer service from whoever was behind the keyboard on their FB page as well. Head over to Walmart I've seen better customer from that place than you today. read more

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