Ms. Castro is great! Takes time to listen and answer questions. Follows up and knows her patient.read more

There professional but sometimes they can't get your results on time but other than that it's great…read moreplace to check on your health

First off. Making online appt waste of time. Required to fill out numerous forms, send pics of…read moreID/insurance. But once arrive for appt have to rescan all of that. Not efficient. Secondly. Taken in about 4:10 pm and the patient care shown by the staff is top notch. More clinics can learn from here. All diagnostics efficiently run and awesome response from staff

We went i. Around 3 p.m.on a Thursday. We went there bc my husband fell and they have a xray so we…read morewent there. There were three patients in total. We waited at the glass cou ter for almost ten minutes it seemed like no one was there. Finally a woman tells us she will be right with us. An hour and 20 minutes later we are called to go in. They take your weight, blood pressure and she cleaned up his wounds. We waited for the physicians assistant who apprived of the xray. However there is no xray tech onsite you have to wait for the tech to get there. I guess it is one tech for multiple locations. Once ot is over my husband asks the PA for something for the pain. The PA said the attending will not allow him to prescribe anything other than over the counter Tylenol. It could have been worse but it was disappointing.

The office experience was great and the staff was very helpful. The only drawback was checking in…read moreonline took a while to get the authorization code so we filled in the paper forms.

This clinic blew me away with its charm, compassion and service. I was in town briefly for my…read moreGrandfathers funeral & I accompanied my Grandmother to an appointment she set up that same morning for exceptional pain (probably brought on by stress due to her husbands death) First, the clinic is very clean, they offer coffee & offer snack to the patients by taking a little snack cart around. These people are on a first name patients with their patients & not just the Doctors, the entire staff! Once we got in to her exam room, the Medical Assistant, Jesse was taking her vitals & I told him that my Grandfather passed away & if there was anything he could do to get us through the appointment fast, it would be greatly appreciated because his services were in just a few hours. This staff sprung in to action! Jeff Taylor, the Nurse Practitioner who she was assigned to came in to the exam room, looked straight in to her eyes and sincerely apologized for her loss. He addressed her pain and distress in a professional and compassionate manor & we were on our way in no time. On the way out, she was hugged and greeted by this wonderful staff. I live in Los Angeles and can't be with my Grandmother but I'm so grateful for this caring staff & feel relieved that they care for her so well. It eases my mind like you wouldn't believe. Thank you, I know she is in good hands with you!

I have been a patient of Dr. Natalie Bornstein at Physicians Healthcare for over 15 years. PHA has…read morealways provided me caring, courteous, and professional medical services. I especially like their walk-in clinic for illnesses which don't require a doctor's services and can be handled by a Nurse Practitioner. Their hours are very convenient and I have rarely had to wait very long to be seen. I look forward to receiving services from PHA for many more years.

I have been a patient of Family Medicine for more than 32 years. During that time, I received…read moreoutstanding care from Dr. Gonzalez Sr. and Dr. Rojero. They knew their patients, listened to concerns, and provided prompt, efficient service both in person and over the phone. Unfortunately, the level of care and service I have experienced recently has declined significantly. On multiple occasions, I have spent 15-20 minutes on hold after being told, "I will be right with you," only to continue waiting with no resolution. For a patient who is ill and seeking medical assistance, this is both frustrating and unacceptable. More concerning is the quality of care I received during my most recent illness. I was seen by a nurse practitioner who was unfamiliar with my medical history and appeared to dismiss my concerns when I failed to improve after taking a Z-Pak and benzonatate. Throughout the years, I have repeatedly explained that benzonatate has never been effective for me. I am asthmatic and have a history of developing bronchitis and pneumonia, making respiratory illnesses particularly serious. Eight days after my appointment, my condition had worsened considerably. My lungs became so congested that I struggled to breathe despite using my nebulizer. My coughing fits intensified, causing headaches, shortness of breath, and significant discomfort. That day, I called the office three separate times seeking assistance and possibly stronger medication. Each call involved the same lengthy hold times, only to be told that someone would see whether the nurse practitioner would respond. No meaningful assistance was provided. Out of frustration, I submitted refill requests through Walgreens for my cough syrup and the Z-Pak. The following day, I called again and was informed that the nurse practitioner recommended an over-the-counter cough medication. Frankly, I found that response unbelievable. If the prescribed treatment had already failed, and I had been seen only days earlier with worsening symptoms, recommending an over-the-counter medication seemed dismissive and completely disconnected from my condition. Not surprisingly, the refill requests submitted through Walgreens were denied. At this point, I feel as though I do not matter, not even as a patient number. I should not have to repeatedly chase medical attention when I am clearly ill and struggling to breathe. Whether the practice is overwhelmed with patients or facing other challenges, the treatment and service I have received are unacceptable. I pay for medical care and expect a reasonable level of responsiveness and attention. Even if the services were provided free of charge, patients deserve to be treated with dignity, concern, and professionalism. The care I have received during this illness has fallen far short of that standard. I hope this feedback is taken seriously and used to improve both patient service and patient care moving forward. Hilda

Dr. Benjamin Gonzalez and his staff are outstanding!…read more It is absolutely necessary to take care of your health needs, and to stay on top of yearly checkups, and when you're not feeling well. They do take walk-ins, but appointments are recommended. Ms. Jessica Hinson is one of Dr. Gonzalez's PA's, and she is amazing! She listens, and takes her time. I never feel that she is in a hurry to get to the next patient. When blood work is needed, it is convenient because they have a lab on the premises, you don't have to arrange to have it done elsewhere. They also can do EKG's if necessary. My entire family has all their health-care needs taken care of at Family Medical Associates!

Brought my dad by here years ago and they provided top notch service to take care of his health…read more Wasn't feeling great myself the other day and had a very similar experience with top service and treatment.

These Urgent Care facilities are great and springing up all over. But this is my favorite and…read morealways the first one I go to. I never have much of a wait here and the folks are terrific.

4-1/2 Stars Only because of one person who answers the phone that I think really should be fired…read moreThis is for the cancer side. I was referred to Dr Mendel. Very profession. Went over the treatment plan. While he sees you once a week during treatment, don't get me wrong. He quickly runs through like an assembly line. May sound bad, but, if you need the time and have questions. He stays and answers. He doesn't mind at all. During treatment I was also referred to Bethany, she is fantastic. Sits you down, goes through everything, scans, biopsy results, types of additional hormone therapy. She is the reason I returned this year for the follow up. My only problem is communication. I called after calling the Las Cruces location to cancel that appointment. I ended up just leaving a message, my information phone number. need to cancel. The one time I really needed it? I was in Wyoming, fantastic campsite 1-1/2 hours away from cell reception. Got my reminder on fourth of July weekend for the appointment reminder. So, I ended up calling both west/east side, options for existing and new patients. Same message, name, birthdate, phone number and I need to cancel. When I finally got someone to answer? Well, I calmly tried to explain. Goes like this: this is... I've been trying to call, left 4 messages(got cut off with a hostile "I didn't get any message on this machine.............) I let her rant, then said I needed to cancel, out of sate, I just had the bloodwork done so it probably wouldn't be back in time in time to keep the appointment and just make it telephonic. She gave me a date. Since it's 1-1/2 hours away down a road I got three flats on. I went 2+ hour ahead of time. Sat for hours waiting. 30 - 45 minutes I call them, they say I didn't have an appointment. Seriously think she did it on purpose. Wile I let her rant about the 4 messages. I didn't tell her it was under 4 different options. with messages left. In all reality it was 5 if you include the first time about a month earlier when I cancelled the Appointment at the Las Cruces location. Once again though? Most of the time it is easy to get a hold of someone. I have bad luck at times for the important calls.

If my kidneys weren't killing me I wouldn't be here. Most everyone is OK. Except they ask the same…read morequestions that would have been covered by the info my doctor sent. I don't know how many times I had to tell them I don't smoke or drink. At what point are you all just not paying attention or do you want me to lie? I shouldn't have to tell you all I don't drink or smoke 10+ times. Read the notes you all are supposedly writing down. I'm serious about fixing my health. I don't have money for more organs. So either you're not that serious or you're just playing games. Ironic thing is that they asked me about caffeine and how much I consume in a day. I lied to them and they haven't asked about it since. Also Dr. Christopher Olivares CAN'T STAY ON TOPIC. I came to you all to fix my kidneys! Not some random fertility thing! Dr. Christopher Olivares is turbo weird. Saying random things like "are we going to have problem?" when nothing happened. I'm not the one that hired a guy to move the patients seat and hide behind it in a black suit. You all did. And asking if I could hear outside the room after I moved away from the door, and wall, were people were constantly talking on the other side and they were louder than the nurse in the room asking me questions. At which she was weird too. She would just sit there and say nothing so I'd stare at the floor. Or when he asked if my main doctor was a endocrinologist he said "Cool!" about 10x times. Like...what? You're not an endocrinologist either so what does it matter? It's not even your field. And fu for mocking things I said back to me. When I went home they wouldn't approve the imaging center I lived near. So now I have to drive 2 ish hours to get something done that I could have done in my home town. They put it down as Stat and all the imaging centers seem to either not care or put it 3+ days out. Stop yelling. Just because one nurse who wants to speak with a thick accent while whispering in a loud waiting room doesn't mean I can't hear you in a regular room. She also had a habit of ignoring questions then going back what she said. Like she asked about some kind of shot and I asked her if I get the shot would I have to take the antibiotics the doctor sent to my pharmacy (that delayed them for some reason). I even showed her their app and where it said it was delayed. She then ignored it and asked if I was on antibiotics. She knowingly asked this again for the 10th+ time after explaining I had run out, didn't get a refill, showed her the app, and was asking about the shot. She rarely answered any questions and kept ignoring everything other thing I said. Also it took me a while to remember, but no my "son" didn't call. You all called me about the appointment and I said my Dad was hard of hearing since he was driving me there. You all are the weirdest and worst group I've ever experienced. If you didn't help so many people in the area I would have wished this place was closed down. There wasn't any reason for any of your bs. Also your patient portal is complete crap. It keeps crashing and refusing to let me download my medical information.